Poa!, an organisation operating within the internet services space, continues to expand its reach and impact across Kenya by offering fast, reliable, and accessible connectivity solutions. As part of its growing operations, Poa! is announcing several career opportunities for individuals interested in contributing to a dynamic and evolving sector. These roles are stationed in key regions and form an essential part of the company’s overall mission to deliver quality service to its customers while enabling digital inclusion in underserved communities.
This hiring announcement introduces three positions: Trade Development Representative – Eldoret, Trade Development Representative – Nakuru, and Network Engineering Technician. Each role is specifically designed to support the company’s commercial, technical, and customer-focused operations. This article provides a detailed description of the responsibilities and expectations associated with each position for the benefit of interested applicants.
Job Description: Trade Development Representative – Eldoret
The Trade Development Representative – Eldoret serves as a frontline commercial representative for Poa!, charged with ensuring the company’s market presence expands effectively within the Eldoret region. This position supports the organisation’s efforts to increase visibility, stimulate demand, and strengthen relationships within the local marketplace.
The individual in this role is expected to carry out daily commercial field activities aimed at acquiring customers and promoting the organisation’s internet service offerings. This includes identifying emerging opportunities within the assigned territory, ensuring that customers receive accurate information about available packages, and participating in activities that support brand awareness.
The representative will be responsible for developing and maintaining strong working relationships with key trade stakeholders within Eldoret. These stakeholders may include local businesses, community groups, landlords, retail partners, and other entities that can support the company’s objectives. Through consistent engagement, the representative will promote product adoption and encourage long-term customer retention.
Another significant function of this position is the execution of trade marketing initiatives. These initiatives include community activations, door-to-door campaigns, neighbourhood demonstrations, and other on-the-ground promotional activities. The representative is expected to coordinate with internal teams to ensure that campaigns are delivered efficiently and in alignment with corporate standards.
The role also involves conducting market intelligence exercises. These exercises help the organisation understand competitive dynamics, pricing changes within the market, customer feedback trends, and potential threats or opportunities. Information gathered is communicated to management to support strategic decision-making and enhance service delivery.
Additionally, the representative will be responsible for achieving set sales and performance targets. This requires consistent field engagement, effective planning, and disciplined execution of sales activities. The role demands strong organisational capabilities to ensure that field activities are documented accurately, daily reports are submitted on time, and any arising issues are escalated appropriately for follow-up.
The Trade Development Representative – Eldoret will also work closely with customer support and technical teams to ensure smooth customer onboarding. This includes confirming installation readiness, addressing pre-installation customer queries, and ensuring that customers have a positive experience throughout the acquisition process.
Job Description: Trade Development Representative – Nakuru
The Trade Development Representative – Nakuru mirrors the overall purpose and expectations of the Eldoret role but is specifically focused on supporting the organisation’s presence in the Nakuru region. Like all field-based commercial positions at Poa!, this role is essential for expanding the reach of internet services within a fast-growing market.
The representative is expected to carry out comprehensive field sales activities tailored to the Nakuru market environment. These activities include identifying target households and businesses, presenting service options to potential customers, and introducing new residents or institutions to Poa!’s connectivity solutions.
The role requires the individual to build strong relationships with stakeholders across Nakuru County. These stakeholders may include residential estate committees, local business owners, property managers, caretakers, and community leaders. Through consistent engagement, the representative promotes trust in the brand while strengthening Poa!’s footprint in the region.
A core part of this job involves implementing trade marketing strategies on the ground. The representative will participate in community awareness activities, contribute to the execution of marketing roadshows, and assist in organising demonstrations that showcase the value of Poa!’s internet service. These activities require attention to detail, adaptability, and effective communication to ensure that community engagement efforts yield the desired results.
The Trade Development Representative – Nakuru will also be responsible for conducting structured market research. This research includes gathering feedback from potential and existing customers, monitoring competitor behaviour, and assessing the effectiveness of promotional activities. The representative must report these findings regularly to support the organisation in refining its market strategies.
The role involves meeting specific sales targets, which requires proactive field engagement and strategic planning. The representative must organise daily sales routines, identify productive sales routes, follow up on prospective customers, and drive conversion from leads to installations. Staying disciplined and motivated is essential, as performance outcomes directly support Poa!’s business growth in Nakuru.
This role also includes providing ongoing support to customers during the acquisition and installation process. The representative will collaborate with internal departments to ensure seamless customer onboarding, respond to pre-installation inquiries, and resolve challenges related to product understanding or service expectations.
Job Description: Network Engineering Technician
The Network Engineering Technician is a technical role responsible for supporting Poa!’s network infrastructure, ensuring that internet services remain stable, secure, and reliable for customers across different regions. The position involves hands-on technical work, troubleshooting, maintenance, and coordination with internal teams to resolve service issues promptly.
One of the key responsibilities of the Network Engineering Technician is conducting routine maintenance of network equipment and infrastructure. This includes inspecting network devices, ensuring that hardware is functioning optimally, carrying out diagnostic evaluations, and performing preventive maintenance activities. By addressing potential network issues before they escalate, the technician supports service uptime and strengthens overall customer experience.
The technician will also be responsible for network troubleshooting. This involves identifying, investigating, and resolving faults affecting customer connectivity or core infrastructure. Troubleshooting activities may take place in customer locations, network distribution points, outdoor environments, or internal network facilities. Attention to detail and a methodical approach to resolving technical issues are essential for this role.
Another critical function is supporting network expansions and upgrades. The technician may participate in installing new network components, configuring equipment, and contributing to infrastructure rollout projects aimed at improving coverage or capacity. This may involve collaboration with engineering teams, project managers, and field installation units to ensure that all technical work is carried out in accordance with established standards.
Additionally, the Network Engineering Technician will conduct performance monitoring to ensure that connectivity levels remain within expected benchmarks. The technician will analyse key performance indicators, identify anomalies, and recommend corrective measures where necessary. Findings are shared with relevant teams to support improvements in operational efficiency and service quality.
The role requires creating and maintaining documentation related to network infrastructure. This documentation may include network diagrams, maintenance records, equipment logs, and troubleshooting reports. Proper record-keeping supports continuity, accountability, and ease of reference for future technical work or investigations.
The technician may also interact with customers as part of field support duties. These interactions involve addressing technical concerns, providing clarifications on network-related matters, and ensuring that corrective actions are communicated clearly. Professional presentation and accurate communication are essential when supporting customers directly.
Physical infrastructure management is another component of this position. The role may involve climbing masts or working in elevated positions to install or service network equipment. It may also require the technician to work in varying weather conditions, depending on project requirements. Safety protocols must be followed at all times.
Coordination with internal departments such as customer service, operations, engineering, and commercial teams is essential. Effective communication ensures that customer issues are escalated appropriately, outages are handled efficiently, and technical insights support the organisation’s decision-making. The technician must demonstrate reliability, technical consistency, and a commitment to supporting the stable operation of the network.
Conclusion
The roles outlined in this announcement reflect Poa!’s commitment to building a strong and dependable workforce capable of supporting its mission in Kenya’s internet services sector. Through commercial outreach, technical maintenance, and collaborative teamwork, the individuals selected for these positions will contribute significantly to the organisation’s ability to serve communities effectively.
Interested applicants are encouraged to review the job descriptions carefully and assess their alignment with the expectations of the roles described. Each position offers an opportunity to participate in meaningful work that supports connectivity, digital access, and customer satisfaction across various regions.
