Reporting to the Senior Manager – Enterprise IOT & ICT Presales, Architecture & Integration, the role holder will be responsible for collaborating with the sales team to understand customer requirements, business objectives, and technical constraints. They will also design, architect, and document end-to-end technical solutions leveraging Safaricom’s portfolio
Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Collaborate with the Sales team to understand customer requirements, business objectives, and technical constraints.
- Design and architect end-to-end technical solutions leveraging Safaricom’s full product portfolio.
- Provide subject-matter expertise across Connectivity, Cloud & Hosting, IoT, Cybersecurity, Unified Communications, and Digital Services (including M-PESA APIs).
- Develop comprehensive technical documentation, including solution designs, architecture diagrams, and Bills of Materials (BOM).
- Lead pre-sales engagements by delivering technical presentations, product demonstrations, and client workshops.
- Drive high-quality responses to RFPs, RFIs, and RFQs, ensuring technical accuracy and compliance.
- Conduct proof-of-concepts (POCs) and pilot deployments to validate and optimize proposed solutions.
- Build and maintain strong relationships with enterprise customers, offering strategic technical guidance and best practices.
- Collaborate cross-functionally with Product, Marketing, and Project Management teams to provide customer insights and influence product roadmaps.
- Mentor and upskill Sales teams on technical aspects of Safaricom’s solutions while maintaining updated technical sales collateral.
Qualifications
- Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, Electrical Engineering, or a related field.
- 3-5 years of proven experience in a technical pre-sales, solutions architecture, or systems engineering role, preferably within a telecommunications, MSP, or technology vendor environment.
- Strong understanding of core networking concepts (TCP/IP, DNS, VPN, LAN/WAN, SD-WAN) and telecommunications infrastructure.
- Hands-on experience with at least two of the following domains: Cloud Computing (AWS, Azure, Google Cloud), Cybersecurity, IoT platforms, or Unified Communications.
- Exceptional presentation, communication, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Knowledge of Agile practices and methodology
- Professional certifications such as CCNA/CCNP, AWS/Azure Solutions Architect, CEH, CISSP, or similar.
- Experience with API integration and a basic understanding of software development principles.
- Knowledge of the Kenyan and East African enterprise technology landscape.
- Experience with CRM systems (e.g., Salesforce) and diagramming tools (e.g., Visio, Lucidchart).
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.Apply Now
Job Info
- Job Identification1035
- Job CategoryInformation Technology
- Posting Date27/11/2025, 10:14
- Apply Before03/12/2025, 12:00
- Locations Safaricom House, Waiyaki Way, Westlands, P.O Box 66827, 00800, KE
