Viena Resort, located in Nyamache Town off Nyamache Igare Road, is a growing modern hospitality establishment offering high-quality service experiences to both leisure and business guests. As part of its continued expansion, the resort is inviting applications from motivated, service-oriented, and skilled individuals across all departments. This recruitment drive aims to strengthen the operational, administrative, and customer service functions of the resort while upholding high standards of professionalism, efficiency, and guest satisfaction.
The following are all available positions, along with detailed job descriptions tailored to support potential applicants in understanding the nature of each role and its responsibilities.
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Available Vacancies
Viena Resort seeks to build a dedicated workforce capable of delivering exceptional hospitality services. The hospitality sector requires strong interpersonal abilities, commitment to customer satisfaction, operational efficiency, and the capacity to work under minimal supervision—attributes emphasized in the resort’s general requirements. This recruitment spans core operational functions such as front office, housekeeping, food service, kitchen operations, maintenance, safety, and administrative roles, making it an excellent opportunity for individuals with diverse career interests.
The establishment fosters a culture of teamwork, integrity, professionalism, and positive attitude—all essential to providing a memorable guest experience. Candidates passionate about hospitality and service excellence will find an environment that supports growth, skill development, and long-term career progression.
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DETAILED JOB DESCRIPTIONS FOR ALL POSITIONS
The following sections outline the responsibilities for each role currently open at Viena Resort:
FRONT OFFICE
Front Office personnel serve as the first point of contact for guests. Their responsibilities include greeting visitors, managing check-ins and check-outs, handling reservation inquiries, processing payments, responding to guest concerns, maintaining updated guest records, and coordinating with other departments to ensure smooth operations. The role requires strong communication capabilities and the ability to offer professional assistance to guests throughout their stay.
HOUSEKEEPING
Housekeeping staff are responsible for maintaining cleanliness and orderliness in guest rooms, public areas, and shared spaces. Their duties include cleaning rooms, changing linens, sanitizing facilities, replenishing supplies, reporting maintenance issues, and ensuring safety and hygiene standards are consistently met. The team contributes significantly to guest comfort and satisfaction.
SERVICE STAFF (WAITERS/WAITRESSES)
Wait staff play a key role in food and beverage service. Responsibilities include welcoming diners, taking orders, serving meals and beverages, setting tables, clearing service areas, ensuring accuracy of orders, and maintaining cleanliness in dining spaces. They also provide menu guidance and ensure timely service while maintaining excellent customer relations.
BAR STAFF
Bar staff manage beverage service operations. Their duties include preparing and serving alcoholic and non-alcoholic drinks, maintaining bar cleanliness, managing bar inventory, upholding drink-mixing standards, and engaging with customers in a courteous manner. They also assist with restocking, cash handling, and ensuring compliance with health and safety guidelines.
CHEFS AND KITCHEN ASSISTANTS
Chefs and kitchen assistants support culinary operations. Chefs oversee food preparation, cooking, portioning, presentation, and kitchen safety. Kitchen assistants help with food prep, cleaning utensils, organizing ingredients, and maintaining hygiene. Together, they ensure consistent delivery of high-quality meals while meeting service timelines.
LAUNDRY STAFF
Laundry staff handle the cleaning, drying, ironing, and organizing of linens, uniforms, and guest laundry. Their responsibilities include operating laundry equipment, ensuring proper care of fabrics, sorting items, conducting quality checks, and keeping laundry areas clean and organized.
MAINTENANCE AND GROUNDS
The maintenance and grounds team manages facility upkeep and outdoor environments. Their tasks include performing repairs, conducting routine inspections, managing landscaping activities, ensuring lighting and irrigation systems function effectively, and addressing any amenity-related issues. They contribute to a safe, attractive, and fully functional resort environment.
SECURITY
Security personnel are responsible for safeguarding guests, staff, and property. Their work includes patrolling premises, monitoring entry and exit points, reporting suspicious activities, handling security incidents, enforcing safety policies, and collaborating with management to ensure a secure operational environment.
STOREKEEPER
The storekeeper oversees inventory management. Responsibilities include receiving goods, verifying deliveries, organizing storage areas, issuing supplies to departments, keeping accurate stock records, managing stock levels, and implementing proper storage and rotation practices.
ACCOUNTS AND CASHIERS
Accounts and cashier personnel support financial operations. Tasks include processing payments, issuing receipts, maintaining daily cash records, supporting reconciliation activities, entering financial data, managing billing, and ensuring adherence to financial controls within the resort.
SUPERVISORS AND MANAGERS
Supervisors and managers oversee operational departments to ensure smooth service delivery. They coordinate staff schedules, monitor performance, address guest concerns, enforce policies, guide operational processes, support staff development, handle reporting, and ensure high service standards across departments.
SWIMMING POOL ATTENDANTS
Pool attendants ensure the safety and comfort of guests using the pool area. Their duties include monitoring swimmers, enforcing pool safety rules, maintaining cleanliness around the pool, arranging poolside furniture, assisting guests, and collaborating with maintenance staff to ensure water quality.
FOOD SUPPLIERS
Food suppliers support the kitchen by ensuring timely delivery of fresh, safe, and high-quality food products. Their duties include sourcing ingredients, coordinating deliveries, maintaining supply consistency, and ensuring compliance with food-handling standards.
POOL TECHNICIAN
The pool technician is responsible for maintaining the swimming pool infrastructure. Responsibilities include monitoring water quality, balancing chemicals, cleaning pool filters, inspecting pumps, conducting repairs, and ensuring compliance with pool safety and sanitation standards.
ELECTRICAL SERVICES AND PLUMBING
This team handles the installation, troubleshooting, and repair of electrical and plumbing systems. Duties include maintaining wiring systems, fixing leaks, inspecting fixtures, ensuring power supply stability, responding to emergencies, and upholding safety standards.
UNIFORM SUPPLIERS
Uniform suppliers manage the provision of staff uniforms. Their duties include coordinating uniform production, ensuring correct sizing, maintaining quality standards, distributing uniforms, and managing uniform stock levels.
FLORIST
The florist enhances the resort’s ambiance by designing floral arrangements for guest rooms, event spaces, reception areas, and outdoor settings. Their responsibilities include selecting flowers, creating arrangements, maintaining freshness, and coordinating décor for special occasions.
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GENERAL REQUIREMENTS
The advert outlines the following general requirements for all applicants:
• Relevant experience in the applied position is an added advantage
• Excellent communication and customer service skills
• Ability to work under minimal supervision
• Professional presentation and positive attitude
• Team spirit and integrity
These reflect the resort’s expectations for professionalism, reliability, and strong interpersonal qualities.
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APPLICATION INSTRUCTIONS
Applicants are instructed to submit application letters and CVs:
Physically at:
Viena Resort, Nyamache
Email:
[email protected]
Deadline:
On or before 30th November 2025
The interview date will be communicated later.
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I hope this helps someone
Before sending out your CV to apply for your job position, consider adding a few sentences to show your interest and also highlight what you will bring to the company if considered for the job.
SAMPLE OF EMAIL YOU CAN ATTACH TO YOUR CV WHILE APPLYING FOR A JOB
1. GENERIC FORMAT
Subject: Application for (Job Title)
Dear Hiring Manager,
I am reaching out to express my interest in the xxxxxxx position at xxxxxxxxx, as advertised on xxxxxxxx. With over x years of experience in xxxxxx and a proven track record in (mention some of your skills and keywords relevant to the position), I am excited about the opportunity to contribute to your team.
In my recent role at xxxxxxxx, I successfully (mention a specific achievement, like “led a project that improved efficiency by 20%”), which I am eager to bring to (Company Name). I am particularly drawn to this role because (mention what excites you about the company or position), and I look forward to applying my skills here.
Please find attached my CV for your consideration. I look forward to the possibility of discussing how my skills and experiences align with your needs. Thank you for your time and consideration.
Warm regards,
Full Name
2. TAILORED TO HSE POSITION
Subject: Application for HSE Officer
Dear Hiring Manager,
I am am reaching out to express my interest in the HSE Officer position at BCD Limited. With over 4 years of experience in health, safety, and environmental management, I am passionate about fostering safe workplaces and ensuring regulatory compliance.
In my recent role at VAN Company, I successfully implemented a comprehensive safety training program that reduced incident rates by 75%. I also conducted regular safety audits that improved compliance with industry regulations. I am enthusiastic about the opportunity to bring this expertise to BCD Limited and support a safe and productive environment for your team.
Please find my CV attached for further details. Thank you for considering my application, and I look forward to discussing how my experience can benefit your team.
Best regards,
Villacruz Pendo
-END-
How to write a cover letter
OPENING
To Whom It May Concern, / Dear Sir or Madam,
REASON FOR WRITING
I am writing to express my interest in the position of…
I wish to apply for the position of…
I am writing in response to your advertisement for…
I am writing to enquire as to whether there are any vacancies…
INTRODUCING YOURSELF
I am currently working as… I am currently studying…
At present, I am working for…where I am responsible for…
I have been working in my current position for the past(time).
TALIKING ABOUT YOUR EDUCATION & EXPERIENCE
I graduated from ABC University with a degree/master’s degree in…
The nature of my studies has prepared me well for a position such as this one.
As you can see from my CV, I have worked…and gained experience…
My mother tongue is Kiswahili and I am fluent in both English and French.
WHY YOU ARE THE BEST FOR THIS POSITION
I feel I am suitable for this role as I have a great deal of experience in….
I consider myself to be a friendly, efficient and enthusiastic worker.
I believe I would be the ideal candidate based on the fact that I…
I am very keen to work for an ambitious company such as yours.
CLOSING COMMENTS
Thank you for taking time to consider my application.
I am available for contact and/or interview at any time.
If you wish to contact me, you can do so on +254 798889…
Should you require further information, do not hesitate to contact me.
Please find CV attached (emails)/ enclosed(letters).
SIGNING OFF
I look forward to hearing from you.
Your sincerely. (If you know the name Dear Mr.John”)
Your faithfully. (If you are writing to “Dear Sir or Madam)
Example
Dennis Mruru [Your Name]
1234 Mbagathi Way [Your Address]
Nairobi, 00100 [City, Postal Code]
[Email Address]
+254 706 5129 [Phone Number]
Date: 9/9/2025
To Whom It May Concern,
I am writing to express my interest in the position of Security Guard at your esteemed organization, as advertised.
At present, I am working as a security officer for Secure Security Services, where I am responsible for maintaining safety and security within assigned premises, monitoring surveillance equipment, and responding to emergencies. I have been working in my current position for the past three years, gaining substantial experience in managing high-pressure situations, ensuring compliance with safety protocols, and providing excellent customer service to clients and visitors.
I graduated from Nakuru Technical College with a diploma in Security Management and Safety. The nature of my studies has prepared me well for a position such as this one, equipping me with a strong understanding of security protocols, crisis management, and risk assessment. As you can see from my CV, I have worked extensively in roles that have helped me develop a keen eye for detail, vigilance, and the ability to respond promptly to any security-related incidents. I am fluent in both English and Kiswahili, allowing me to communicate effectively with a diverse range of people.
I feel I am suitable for this role as I have a great deal of experience in security and customer service, which are crucial for ensuring a safe and welcoming environment. I consider myself to be a reliable, proactive, and diligent worker, who is always ready to go above and beyond to maintain high standards of safety and security. I believe I would be the ideal candidate for this position based on my experience and dedication to providing a secure environment for clients and staff.
Thank you for taking the time to consider my application. I am available for an interview at any time, and you may contact me on +254 706 5129 should you require any further information. Please find my CV attached for your review.
I look forward to hearing from you.
Yours faithfully,
Dennis Mruru
