Viena Resort and Royal Davony Hotel, located in Nyamache Town, are expanding their hospitality teams across multiple departments. Both establishments are committed to providing high-quality accommodation, exceptional customer service, and a professionally managed environment for guests.
This recruitment aims to bring on board motivated, skilled, and service-oriented individuals who can uphold strong service standards and work efficiently with minimal supervision.
The following job descriptions outline the available positions and their core responsibilities in point form to guide applicants in understanding the expectations for each role.
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DETAILED JOB DESCRIPTIONS (ALL POSITIONS)
FRONT OFFICE
• Welcoming guests upon arrival and assisting with check-in and check-out procedures.
• Handling reservations, inquiries, and guest requests promptly.
• Maintaining accurate guest records and front office documentation.
• Coordinating communication between departments to support guest needs.
HOUSEKEEPING
• Cleaning and sanitizing guest rooms, bathrooms, and public areas.
• Replenishing amenities, linens, and room supplies.
• Reporting maintenance issues or damaged facilities promptly.
• Ensuring housekeeping carts and supplies are well organized.
SERVICE STAFF (WAITERS/WAITRESSES)
• Taking food and beverage orders accurately and serving guests professionally.
• Preparing table settings and ensuring dining areas remain clean.
• Coordinating with kitchen staff to ensure timely service.
• Addressing customer feedback and assisting with guest needs.
BAR STAFF
• Preparing and serving alcoholic and non-alcoholic beverages.
• Maintaining cleanliness of the bar area and ensuring proper drink presentation.
• Monitoring stock levels and restocking bar supplies.
• Engaging customers courteously and ensuring a pleasant bar experience.
CHEFS AND KITCHEN ASSISTANTS
• Preparing meals according to menu standards and guest specifications.
• Maintaining cleanliness and hygiene within the kitchen environment.
• Assisting with ingredient preparation, storage, and portioning.
• Ensuring food safety compliance and supporting senior chefs during service.
LAUNDRY STAFF
• Washing, drying, ironing, and folding laundry items.
• Sorting linens and uniforms according to fabric type and cleaning requirements.
• Inspecting items for stains or damage and reporting issues.
• Maintaining cleanliness of laundry equipment and storage areas.
MAINTENANCE AND GROUNDS
• Conducting routine inspections of buildings, equipment, and outdoor spaces.
• Performing repairs related to plumbing, electrical systems, and general structures.
• Maintaining landscape areas, trimming plants, and ensuring outdoor cleanliness.
• Responding to urgent maintenance concerns reported by staff or guests.
SECURITY
• Monitoring entrances, exits, and guest movement across hotel premises.
• Conducting patrols to ensure safety and detect unusual activities.
• Responding to incidents and reporting security concerns to management.
• Enforcing hotel safety policies and supporting emergency procedures.
STOREKEEPER
• Receiving, verifying, and organizing inventory deliveries.
• Issuing supplies to departments based on authorized requests.
• Updating stock records and monitoring inventory levels.
• Maintaining cleanliness and order in the storage areas.
ACCOUNTS AND CASHIERS
• Processing guest payments and issuing receipts.
• Recording daily financial transactions accurately.
• Reconciling cash, reports, and system records at the end of shifts.
• Supporting billing, invoicing, and financial documentation tasks.
SUPERVISORS AND MANAGERS
• Overseeing daily operations and supervising departmental staff.
• Preparing work schedules and assigning duties.
• Handling guest concerns and ensuring high service standards.
• Conducting performance checks and supporting staff training.
SWIMMING POOL ATTENDANTS
• Monitoring swimmers to ensure safety and enforcing pool rules.
• Maintaining cleanliness of the poolside and surrounding areas.
• Assisting guests with pool-related needs and enquiries.
• Reporting hazards, water quality concerns, or facility issues.
FOOD SUPPLIERS
• Coordinating supply and delivery of fresh food products to the kitchen.
• Inspecting food supplies for quality and safety compliance.
• Maintaining consistency in supply schedules to avoid shortages.
• Managing orders and communicating with the kitchen about stock needs.
POOL TECHNICIAN
• Testing and balancing pool water chemical levels.
• Cleaning pool pumps, filters, and other technical components.
• Repairing leaks, cracks, or malfunctions in pool infrastructure.
• Monitoring water quality and ensuring compliance with hygiene standards.
ELECTRICAL SERVICES AND PLUMBING
• Troubleshooting electrical faults, wiring issues, and lighting problems.
• Repairing plumbing fixtures, pipes, and water systems.
• Conducting routine inspections of all electrical and plumbing installations.
• Responding to emergencies affecting hotel operations.
UNIFORM SUPPLIERS
• Coordinating procurement and delivery of staff uniforms.
• Ensuring correct sizing, quality standards, and branding consistency.
• Maintaining inventory records of all issued uniforms.
• Managing repairs, replacements, and uniform distribution schedules.
FLORIST
• Creating floral arrangements for public spaces, rooms, and events.
• Selecting appropriate flowers and maintaining freshness.
• Cleaning and organizing floral tools, vases, and décor materials.
• Coordinating seasonal decorations and special-event floral needs.
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GENERAL REQUIREMENTS
• Relevant experience in the applied position is an added advantage
• Excellent communication and customer service skills
• Ability to work under minimal supervision
• Professional presentation and positive attitude
• Team spirit and integrity
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Application Process
Viena Resort and Royal Davony Hotel continue to strengthen their presence in the hospitality sector by expanding their workforce across diverse departments. These opportunities are ideal for individuals seeking a professional, client-focused environment where teamwork, integrity, and service excellence are valued. Applicants interested in joining these reputable establishments can now proceed to submit their details through the designated application link.
