Sidian Bank has announced several critical vacancies across its network as part of an ongoing effort to strengthen service delivery, enhance operational efficiency, and expand its presence within key regions. These openings provide an opportunity for experienced professionals to contribute to a dynamic financial institution that places emphasis on innovation, customer relationships, and regionally tailored banking solutions. The positions span key business units including Transaction Banking and Cash Management, Branch Banking, and Mortgage Services. Each role has been designed to support sustained growth, improve operational capacity, and enhance customer experience across the bank’s operations.
The bank has also restated that it does not charge any fee at any stage of the recruitment process. All official communication from the Human Resources department is channeled through the email address [email protected]. Candidates are therefore encouraged to remain vigilant and avoid any interactions that deviate from these official guidelines.
Applicants are invited to review the job descriptions provided for each vacancy and submit their applications before the indicated deadlines. These descriptions are intended to give a clear understanding of the key responsibilities and expectations associated with each role, enabling potential candidates to assess their suitability before applying.
Relationship Manager, Transaction Banking and Cash Management
Department: Transaction Banking and Cash Management
Reports to: Head – Transaction Banking and Cash Management
Last Updated: 28 November 2025
Apply by: 10 December 2025
The Relationship Manager for Transaction Banking and Cash Management plays a pivotal role in driving product uptake, strengthening client relationships, and increasing revenue streams associated with cash management solutions. The role focuses on delivery, performance, and portfolio growth within the bank’s transaction banking ecosystem.
Key responsibilities include managing a portfolio of clients and prospects with the objective of driving adoption and usage of transaction banking products. The incumbent is expected to provide tailored solutions that meet the unique cash management needs of clients, ensuring alignment with market trends, operational efficiencies, and competitive positioning.
The role involves continuous engagement with customers to understand their transaction patterns, liquidity needs, and operational workflows. This enables the Relationship Manager to propose targeted solutions such as collections, payments, and liquidity management tools that enhance the customer’s banking experience.
The individual is also tasked with supporting the product team in refining, improving, and promoting transaction banking offerings. This covers research on competitive products, market intelligence gathering, and participation in the development or enhancement of system capabilities and delivery channels.
Additionally, the Relationship Manager is responsible for tracking performance against set targets, identifying growth opportunities, and ensuring adherence to regulatory requirements across all responsibilities. Collaboration with internal partners such as operations, compliance, credit, and IT is essential to ensure seamless delivery of products and satisfactory resolution of customer concerns.
Branch Manager – Eastern Region
Department: Branch Banking
Reports to: Head of Branches
Last Updated: 27 November 2025
Apply by: 7 December 2025
The Branch Manager for the Eastern Region oversees branch operations, customer service standards, and business growth activities across assigned locations. The position demands strong managerial oversight, regional coordination, and strategic planning to ensure the bank’s objectives are met within the region.
Key responsibilities include leading branch teams to achieve business targets in areas such as deposits, loans, customer acquisition, and retention. The Branch Manager provides leadership, coaching, and performance monitoring to ensure high productivity and alignment with the bank’s operational standards.
The role also requires ensuring regulatory compliance within branch operations, maintaining strong internal controls, and safeguarding assets. The Branch Manager is responsible for timely resolution of audit issues and consistent adherence to policy guidelines.
Another component of the role involves analyzing regional market trends and identifying opportunities for growth. This includes establishing partnerships, enhancing customer engagement, and spearheading local marketing initiatives to promote awareness and uptake of the bank’s products.
Operational excellence is central to this role. The Branch Manager ensures efficient customer service delivery by monitoring turnaround times, overseeing queue management, and ensuring that branch operational processes remain smooth and uninterrupted.
The position also involves oversight of branch security procedures, staff management, and business continuity readiness. Effective communication with regional leadership and other departments ensures that any operational risks or challenges are promptly addressed.
Branch Manager – Rift Valley Region
Department: Branch Banking
Reports to: Head of Branches
Last Updated: 27 November 2025
Apply by: 7 December 2025
The Branch Manager for the Rift Valley Region plays a similar leadership role but with specific focus on the unique dynamics and market opportunities within the Rift Valley area. This region has diverse economic activities, and the Branch Manager is responsible for tailoring branch operations and growth efforts to meet local demand.
The role entails driving strategic business development across the branches within the region, ensuring that branch staff are supported in meeting targets related to deposits, lending, and customer transactions. The manager provides consistent leadership and mentoring to ensure strong staff engagement and alignment with service delivery standards.
Monitoring of compliance and operational risk management is an integral part of the job. This includes ensuring strict adherence to internal policies, regulatory guidelines, and audit recommendations, while also fostering a culture of accountability and transparency across branches.
The Branch Manager is required to stay informed of economic developments in the region, maintain close relationships with local businesses, and identify opportunities for partnerships and community engagement. The position requires proactive management of operational challenges that may arise due to the geographic and market diversity of the Rift Valley region.
Customer experience enhancement remains a primary responsibility. The manager ensures that branches consistently deliver high-quality service, maintain clean audit records, and foster relationships that drive loyalty and long-term business sustainability.
Branch Manager – Coast Region
Department: Branch Banking
Reports to: Head of Branches
Last Updated: 27 November 2025
Apply by: 7 December 2025
This position is responsible for overseeing branch activities across the Coast Region. The manager ensures that operations remain efficient, compliant, and aligned with the bank’s strategic priorities.
The role focuses on strengthening customer relationships, driving business growth, and improving the visibility of the bank’s brand in the coastal market. The manager is responsible for coaching and supervising branch teams, analyzing performance data, and ensuring that financial targets are consistently met.
Risk management and compliance form a significant portion of the responsibilities. This includes reviewing branch processes, enforcing internal controls, and responding to audit queries. Operational gaps must be identified and addressed promptly to maintain strong standards of service and performance.
Strategic regional management is also required. The Branch Manager supports market research initiatives, identifies growth opportunities, and fosters external partnerships that enhance the bank’s presence and relevance within the coastal economy.
Team leadership and staff development remain core functions. The manager ensures that branch staff receive adequate support, guidance, and feedback to maintain high service standards and contribute effectively to business objectives.
Officer – Mortgage
Department: Branch Banking
Reports to: Manager – Mortgage
Last Updated: 27 November 2025
Apply by: 7 December 2025
The Mortgage Officer supports the mortgage business by focusing on process management, customer interactions, and administrative support to ensure smooth execution of mortgage operations.
The officer is responsible for receiving and reviewing mortgage applications, verifying documents, and ensuring compliance with policy requirements before submission to relevant approvers. The role demands a strong attention to detail to minimize processing errors and ensure timely progression of applications.
Another key responsibility involves liaising with customers throughout the mortgage process. This includes providing updates on application status, addressing customer queries, and advising on requirements needed to complete financing requests.
The officer works closely with internal departments such as credit, legal, and operations to facilitate documentation, valuation requests, charge preparations, and follow-up on pending items. Ensuring that turnaround times are achieved is a critical part of the role.
Monitoring of mortgage accounts and ensuring adherence to agreed terms also forms part of the responsibilities. The officer may be required to participate in marketing initiatives, customer education forums, or awareness activities to promote mortgage products within branches.
Manager – Mortgage
Department: Branch Banking
Reports to: Head – Branch Banking
Last Updated: 27 November 2025
Apply by: 7 December 2025
The Manager for Mortgage Services holds an advanced responsibility for overseeing the mortgage portfolio, driving mortgage product performance, and ensuring compliance with credit and process standards.
The role includes leading the mortgage team, supporting branches in originating quality mortgage business, and developing strategies that increase uptake of mortgage products across the bank’s customer base. The manager is required to provide technical support to branch staff, ensuring that they have up-to-date knowledge of mortgage requirements, product structures, and regulatory guidelines.
Portfolio quality management is an essential component of this role. The manager monitors performance, identifies risks, and proposes mitigation measures to ensure a healthy mortgage book. Close monitoring of arrears, early warning indicators, and customer repayment behavior is expected.
Process and policy adherence also fall under this role. The manager ensures that all mortgage applications comply with documentation standards, valuation requirements, legal processes, and credit guidelines. The manager works closely with legal, credit, operations, and external service providers such as valuers and advocates to ensure seamless processing.
Customer engagement is part of the responsibility, particularly in handling escalated cases or providing guidance to high-value clients. The role supports product development teams when reviewing mortgage offerings, suggesting enhancements, or identifying new opportunities based on market trends.
The manager may also participate in market research, competitor analysis, and outreach programs that expand the bank’s visibility in real estate financing.
