Job Opportunity: Branch Manager – Nairobi
Application Deadline: 31 December 2025
Location: Nairobi
Salary Range: KSh 0.00
Introduction
A reputable restaurant brand is seeking to recruit a Branch Manager responsible for overseeing comprehensive branch operations, driving service excellence, ensuring compliance with all regulatory and internal standards, and leading a diverse team toward consistent operational success. This opportunity is suitable for an individual prepared to take accountability for operational efficiency, service quality, facility standards, and team development within a dynamic restaurant environment. The organisation is seeking someone capable of offering strong leadership, operational oversight, and adherence to processes that support the branch’s overall performance. The following advertisement outlines the detailed responsibilities associated with this position.
Position Overview
The Branch Manager will serve as the primary person responsible for ensuring that all restaurant policies, procedures, and standards are upheld consistently and executed accurately. The role requires a balanced management approach, combining operational control, customer service oversight, staff leadership, food quality monitoring, and process improvement. This leadership position is central to maintaining a well-functioning environment that aligns with business objectives.
The following is a detailed job description outlining the expectations and duties related to the Branch Manager role.
Detailed Job Description
Operational Compliance and Standards Management
The Branch Manager will be expected to ensure that all restaurant policies, procedures, standard specifications, guidelines, and training programs are followed and completed on time. This includes maintaining up-to-date knowledge of corporate standards and implementing them consistently across all shifts and operational periods.
A key component of this responsibility involves ensuring compliance with health and safety regulations, food preparation procedures, food serving requirements, and overall workplace safety. The manager will oversee adherence to repair and maintenance protocols, ensuring that equipment, facilities, and service tools are always functional and compliant with safety guidelines.
The Branch Manager will also be responsible for achieving company objectives related to sales, service quality, facility presentation, and hygiene levels. Staff training will be used as a tool to drive improved performance in these areas. The role includes leading and supervising branch deep cleaning activities and coordinating teams to ensure that cleanliness standards are upheld on a daily and periodic basis.
Financial Oversight and Cash Handling Procedures
The Branch Manager will adhere to all cash handling and reconciliation procedures in accordance with restaurant policies. This includes monitoring cash flow, ensuring accuracy in financial transactions, reviewing daily sales reports, and confirming that deposit procedures are correctly followed.
The role requires consistent oversight of financial documentation, including analyzing financial statements, activity reports, and other performance-related data. Through these reviews, the manager will measure productivity, track progress toward goals, and identify opportunities for cost reduction or program improvement. The ability to translate financial insights into operational improvements will be an important part of the role’s accountability.
Quality Control in Food and Service Delivery
Ensuring that customers receive high-quality food and service is a core responsibility. The Branch Manager will sample food and drink items regularly to test for palatability, flavor conformity, and general compliance with established food standards. Regular store audits will be conducted to evaluate product quality, cleanliness, and service consistency.
The manager will also prevent, address, and resolve complaints related to food quality or service experience. This includes identifying the root cause of service or quality issues and implementing solutions that prevent recurrence. A proactive approach to customer satisfaction is expected, using both team training and operational controls.
Personnel Management and Staff Oversight
The Branch Manager will play a central role in managing personnel matters and leading the workforce effectively. This includes preventing and resolving personnel problems, handling staff concerns, and maintaining a fair and productive work environment.
The manager will administer prompt, fair, and consistent corrective action for violations of company policies, rules, or procedures at the branch level. This may include verbal warnings, written documentation, and performance management processes where necessary.
Managing staff shifts is an important operational function, ensuring balanced staffing across all departments and shifts to support continuous, efficient service delivery. The Branch Manager must ensure that staff distribution aligns with business demands, especially during peak periods.
Conducting regular performance reviews is also part of the role. The manager will assess staff performance, provide feedback, and support the professional development of subordinates. This includes identifying skill gaps, recommending training, and ensuring that all team members work toward the objectives set for the branch.
Leadership, Coordination, and Continuous Improvement
The Branch Manager will organize Branch Heads of Department (H.O.D.) meetings and provide leadership aimed at team development and continuous improvement. These meetings are designed to enhance communication across departments, address operational issues, discuss performance outcomes, and develop strategies for improvement.
The role includes reviewing work procedures and operational problems to determine ways to enhance service quality, improve team performance, or increase safety. This requires thoughtful evaluation of current practices and the ability to implement practical solutions that align with organizational goals.
By fostering a positive, productive working environment, the Branch Manager will be expected to maintain high employee morale, ensure teamwork, and support a workplace culture centered on efficiency and high performance.
Customer Experience Oversight
A strong focus on customer satisfaction will guide much of the Branch Manager’s daily work. This includes monitoring dining experiences, engaging with customers when necessary, and ensuring that service delivery standards are consistently met.
The manager will be responsible for creating an environment where customer needs are addressed professionally and promptly. Any feedback received—both positive and negative—will be used to drive improvement across service areas.
Facility Maintenance and Environment Management
Ensuring that the branch environment remains clean, functional, and welcoming is a major part of this role. This includes overseeing daily cleaning routines, ensuring periodic deep-cleaning schedules are followed, and coordinating repairs for any defective equipment or infrastructure.
The Branch Manager will work closely with maintenance teams, external service providers, or internal operations to resolve facility-related problems quickly and effectively.
Health and Safety Enforcement
The manager will enforce all health and safety regulations, ensuring that staff follow proper hygiene practices, equipment is sanitized, and work conditions comply with regulatory standards. Regular checks, training sessions, and reinforcement of safety protocols will be used to maintain a secure environment for staff and customers.
Food Preparation and Service Supervision
The Branch Manager will oversee food preparation and service delivery processes to ensure consistency, accuracy, and adherence to defined guidelines. This involves monitoring kitchen procedures, ensuring proper storage, verifying cleanliness, and observing plating or presentation.
The manager will ensure that every stage of food handling complies with hygiene and safety standards, reducing risks and increasing customer trust.
Reporting and Documentation
The manager will prepare, review, and submit various operational reports, including daily performance summaries, incident logs, maintenance records, and quality audits. These reports help measure progress, highlight issues, and guide decision-making at the branch and senior management levels.
Stakeholder Coordination
The Branch Manager will liaise with various internal departments, suppliers, and stakeholders to ensure smooth operations. This includes coordinating supply deliveries, managing inventory issues, and resolving operational delays that may impact service delivery.
Minimum Qualification
Experience Length: 0 Years
Although the role requires substantial responsibility, the minimum experience requirement indicates that the employer is open to evaluating candidates based on their potential, leadership capacity, or transferable competencies.
Application Instructions
Applications for this position are not submitted via email. Interested candidates who meet the requirements of this role and believe they can successfully perform the responsibilities outlined may proceed to Apply Now.
