A leading financial services institution is inviting qualified and experienced professionals to apply for several strategic roles across its credit, retail banking, innovation, and operations functions. These opportunities are designed for individuals who are seeking to contribute meaningfully to business growth, risk management, customer relationship development, agile product delivery, and data-driven decision-making within a regulated financial environment.
The advertised positions span senior leadership, management, and specialist roles that support both frontline business operations and enterprise-wide governance. Each role plays a distinct part in strengthening the institution’s ability to serve customers effectively, manage risk prudently, and adapt to evolving market and regulatory requirements. The institution is focused on maintaining high standards of professionalism, accountability, and performance, while fostering collaboration across departments.
This article provides a comprehensive overview of each available position, including the functional area, reporting expectations, and a detailed outline of key responsibilities. The descriptions are structured to give potential applicants a clear understanding of role scope and expectations, enabling informed career decisions. All roles are suitable for placement on a third-party job board and are presented in a neutral, professional tone.
Available Positions Overview
The current recruitment exercise covers the following roles:
- Director – Credit (Credit Function)
- Relationship Manager – Business Banking (Nairobi Branches) (Retail Function)
- Scrum Master (Innovation Function)
- Retail Banking Analytics Manager (Operations and Governance Function)
Each role is described in detail in the sections below.
Director – Credit
Function: Credit
Role Purpose
The Director – Credit is responsible for providing strategic leadership and oversight of the institution’s credit risk management framework. The role is centered on developing and implementing strategies, policies, and procedures that promote an efficient and effective risk and control environment, while safeguarding the quality and performance of the credit portfolio. This position plays a critical role in ensuring that credit activities align with regulatory expectations, internal risk appetite, and broader business objectives.
The role holder is also accountable for the provision of robust management information systems that support measurement, reporting, monitoring, limiting, and analysis of credit risk across the organization. In addition, the Director – Credit ensures full compliance with Central Bank of Kenya prudential guidelines and other applicable regulatory requirements.
Key Responsibilities
The Director – Credit will be responsible for setting the overall credit risk management strategy and ensuring its consistent implementation across all business units. This includes designing, reviewing, and approving credit policies, procedures, and frameworks that guide lending decisions, portfolio management, and risk mitigation practices.
The role involves overseeing the assessment, approval, and monitoring of credit exposures to ensure that risks are identified early, measured accurately, and managed within approved limits. The Director – Credit provides leadership in strengthening credit underwriting standards and ensuring consistency in credit decision-making across the institution.
Another core responsibility is the development and maintenance of management information systems that support effective credit risk reporting. This includes ensuring that senior management and the board receive timely, accurate, and relevant information on credit portfolio performance, emerging risks, concentrations, and trends. The role holder ensures that reporting tools support data-driven decision-making and proactive risk management.
The Director – Credit also plays a key role in regulatory compliance. This includes ensuring that all credit activities comply with Central Bank of Kenya prudential guidelines, internal policies, and applicable laws. The role holder coordinates responses to regulatory reviews, audits, and examinations related to credit risk, and ensures that any identified gaps are addressed promptly and effectively.
In addition, the role involves collaborating closely with business units, risk management, finance, and internal audit functions to maintain a strong control environment. The Director – Credit provides guidance and support to teams involved in credit origination, monitoring, and recovery, and promotes a culture of accountability and risk awareness throughout the organization.
Relationship Manager – Business Banking (Nairobi Branches)
Function: Retail
Role Purpose
The Relationship Manager – Business Banking is responsible for driving growth in branch-based business banking through the sale of both liability and asset products. The primary focus of the role is to develop and manage relationships with business banking customers in Nairobi branches, with the objective of growing the branch portfolio and supporting overall business performance.
This role is customer-facing and plays a vital part in identifying business opportunities, deepening customer relationships, and delivering financial solutions that meet the needs of business clients. The role holder contributes directly to branch revenue growth and customer retention.
Key Responsibilities
The Relationship Manager – Business Banking is responsible for sourcing, developing, and managing a portfolio of business banking clients within assigned Nairobi branches. This includes identifying potential customers, understanding their financial needs, and offering appropriate liability and asset products to support their business objectives.
The role involves actively selling deposit products, loans, and other financial solutions to grow both the liability and asset base of the branch. The role holder is expected to meet agreed sales and growth targets while maintaining strong customer relationships and service standards.
Another key responsibility is ongoing relationship management. This includes maintaining regular contact with customers, providing timely support, and addressing queries or concerns related to products and services. The Relationship Manager ensures that customers receive consistent and responsive service, which contributes to customer satisfaction and long-term loyalty.
The role also involves monitoring the performance of the business banking portfolio at branch level. This includes tracking account activity, identifying opportunities for cross-selling or upselling, and ensuring that accounts remain active and profitable.
In addition, the Relationship Manager works closely with branch teams and support functions to ensure smooth onboarding of new clients, efficient processing of transactions, and effective resolution of customer issues. The role holder contributes to branch-level planning and execution of business development initiatives.
Scrum Master
Function: Innovation
Role Purpose
The Scrum Master is responsible for coordinating and leading cross-functional teams to successful delivery of financial product development initiatives using agile methodologies. The role has overall accountability for managing team backlogs, removing impediments, facilitating scrum ceremonies, and enabling teams to deliver outcomes through pace and quality metrics.
The role holder supports and reinforces agile practices, ensures effective implementation of Scrum principles, and fosters a collaborative and high-performing environment within financial product development teams. This role is central to driving innovation, improving delivery efficiency, and supporting continuous improvement.
Key Responsibilities
The Scrum Master is responsible for facilitating all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. The role holder ensures that these sessions are conducted effectively and that teams remain focused on agreed objectives and deliverables.
Another key responsibility is managing and supporting the product backlog in collaboration with product owners and development teams. This includes helping teams understand priorities, clarify requirements, and plan work in a way that supports timely and high-quality delivery.
The role involves identifying and removing impediments that may hinder team progress. This includes addressing process bottlenecks, resolving dependencies, and working with stakeholders to remove organizational barriers that affect team performance.
The Scrum Master also plays a coaching and facilitation role, supporting teams in adopting and continuously improving agile practices. This includes promoting adherence to Scrum principles, encouraging self-organization, and fostering a culture of accountability, transparency, and collaboration.
In addition, the role holder is responsible for tracking and reporting on pace and quality metrics. This includes monitoring sprint performance, delivery timelines, and quality outcomes, and using these insights to support continuous improvement and informed decision-making.
The Scrum Master works closely with cross-functional stakeholders, including developers, designers, product owners, and business representatives, to ensure alignment and effective communication throughout the product development lifecycle.
Retail Banking Analytics Manager
Function: Operations and Governance
Role Purpose
The Retail Banking Analytics Manager is responsible for enabling branch business teams to develop, implement, monitor, and update business performance management tools. The objective of the role is to support tracking of business strategies and initiatives through data-driven insights.
This role is critical in ensuring that the retail banking business makes informed decisions, enhances internal collaboration, manages costs prudently, and operates with increased agility. The role bridges analytics, operations, and governance to support performance optimization across the branch network.
Key Responsibilities
The Retail Banking Analytics Manager is responsible for designing and maintaining business performance management tools that support branch-level and enterprise-level performance tracking. This includes developing dashboards, reports, and analytical frameworks that provide visibility into key performance indicators and strategic initiatives.
The role involves working closely with branch business teams to understand performance objectives and translate them into measurable metrics. The role holder ensures that tools are aligned with business strategies and provide actionable insights to support decision-making.
Another key responsibility is monitoring and analyzing branch performance data to identify trends, opportunities, and areas requiring intervention. This includes supporting management with insights that inform strategic adjustments, resource allocation, and cost management decisions.
The role also supports improved internal collaboration by ensuring that performance information is accessible, consistent, and well-communicated across teams. The Retail Banking Analytics Manager acts as a central point for performance-related data and analytics within the retail banking function.
In addition, the role holder is responsible for regularly reviewing and updating performance management tools to reflect changes in business strategy, operating environment, or regulatory expectations. This ensures that analytics capabilities remain relevant, accurate, and responsive to evolving needs.
The role contributes to operational agility by enabling faster identification of performance gaps and supporting timely corrective actions. It also supports governance by promoting transparency, accountability, and disciplined performance management across the branch network.
Application Process
Interested candidates are invited to submit their applications for the roles outlined above through the designated application platform. All applications should be submitted in accordance with the instructions provided on the job listing page.
