A reputable institution is inviting applications from suitably qualified and motivated individuals for the position of IT Intern. This opportunity is designed for recent graduates who are seeking practical exposure within a structured and professional information technology environment. The internship provides hands-on experience across core IT support functions, laboratory operations, and end-user support services, while working under the guidance of experienced IT professionals.
The IT Intern role is positioned within an operational setting that supports academic and administrative functions. The successful candidate will be involved in day-to-day IT support activities, ensuring that computer laboratories, systems, and related infrastructure operate efficiently and reliably. This role is particularly suited to individuals who have recently completed their undergraduate studies and are keen to apply theoretical knowledge in a real-world environment while developing professional competence and workplace readiness.
This job advertisement is presented in a neutral and professional manner suitable for publication on a third-party job board. Applicants are encouraged to carefully review the duties, responsibilities, and requirements outlined below before submitting an application.
Position Overview
The IT Intern will work closely with senior IT staff, laboratory technicians, and other departmental stakeholders to support the installation, maintenance, and troubleshooting of computer systems and related equipment. The role focuses on providing first-line technical assistance, maintaining IT laboratories, supporting system updates, and contributing to accurate documentation and inventory management.
The internship is structured to offer exposure to various aspects of information technology support, including hardware setup, operating system maintenance, software deployment, user support, and helpdesk operations. The intern will be expected to demonstrate professionalism, attention to detail, and a willingness to learn while adhering to institutional policies and procedures.
This position reports to a designated supervisor within the IT department and may involve collaboration with other departments as required to ensure seamless delivery of IT services.
Detailed Duties and Responsibilities
The IT Intern will be responsible for carrying out a range of support and operational tasks. These duties are intended to provide practical learning opportunities while contributing meaningfully to the effectiveness of the IT department. The responsibilities include, but are not limited to, the following:
Support senior IT staff with installation, configuration, and maintenance of computers and operating systems.
The intern will assist in setting up desktop and laptop computers, installing operating systems, and configuring system settings in line with organizational standards. This includes supporting routine maintenance activities such as updates, patches, and basic system checks to ensure optimal performance of computing devices.
Assist in resolving basic IT problems such as printing issues, software access challenges, and network connectivity concerns.
The role involves responding to user-reported issues, diagnosing common technical problems, and providing appropriate solutions under supervision. This may include troubleshooting printer connections, assisting users with login or software access issues, and helping identify basic network connectivity problems.
Help set up and dismantle IT equipment for classes and practical sessions, ensuring laboratories are fully operational.
The intern will support the preparation of computer laboratories for scheduled classes and practical sessions. This includes arranging computers and peripherals, verifying that systems are functional, and dismantling or reconfiguring equipment as needed after sessions.
Assist in re-imaging laboratory machines and deploying software updates under supervision.
The role requires participation in system re-imaging processes, including restoring machines to standard configurations and assisting with the deployment of approved software updates. The intern will follow established procedures and work under the guidance of experienced staff to ensure consistency and data integrity.
Maintain laboratory readiness through cable management, tidiness, and routine checks on peripheral equipment.
The intern will help ensure that IT laboratories remain organized, safe, and ready for use. This includes managing cables to prevent hazards, maintaining cleanliness, and checking the condition and functionality of peripherals such as keyboards, mice, monitors, and printers.
Work with the Lab Technician to carry out inventory checks and update the asset register accurately.
The position involves assisting with periodic inventory audits of IT equipment. The intern will support accurate record-keeping by verifying asset details, updating the asset register, and reporting discrepancies or issues identified during inventory checks.
Use the helpdesk ticketing system to log and document issues.
The intern will be expected to use the organization’s helpdesk or ticketing system to record user requests, track progress, and document resolutions. This supports accountability, service quality, and continuous improvement within the IT support function.
Assist in preparing user guides and basic documentation.
The role includes supporting the development of simple user guides, FAQs, and internal documentation to assist users and improve efficiency within the IT department. This may involve documenting common issues, standard procedures, or step-by-step instructions for routine tasks.
Participate in departmental meetings and training sessions.
The intern will attend scheduled meetings and training activities to gain insight into departmental operations, policies, and ongoing projects. Participation in these activities supports professional development and alignment with departmental objectives.
Perform any other duties as may be assigned by the supervisor.
As part of a dynamic working environment, the intern may be assigned additional tasks relevant to the role and consistent with learning objectives. These duties will be communicated by the supervisor and are intended to support both departmental needs and the intern’s development.
Qualifications and Experience
Applicants for the IT Intern position are required to meet the following qualifications and experience criteria as provided in the vacancy details:
A Bachelor’s degree in Computer Science or Information Technology from a recognised and accredited university, with graduation having occurred within the last year.
This requirement ensures that the candidate has a foundational academic background relevant to the role and is at an early stage of professional development, suitable for an internship placement.
Being registered for or having completed the Certified Human Resource Professional.
This requirement, as provided in the vacancy details, forms part of the stated qualifications for the role.
Good communication and interpersonal skills.
The role involves regular interaction with users, colleagues, and supervisors. The ability to communicate clearly, listen effectively, and interact professionally is essential for successful performance.
Hands-on approach, personal drive, and the ability to respond to issues efficiently.
Applicants are expected to demonstrate initiative, a willingness to engage actively in assigned tasks, and the ability to respond promptly and effectively to routine IT issues.
Good IT skills.
The role requires practical competence in basic IT operations, including familiarity with computer hardware, operating systems, and common software applications.
Work Environment and Professional Expectations
The IT Intern will operate within a professional and structured environment that supports learning while maintaining service standards. The role requires adherence to institutional policies, confidentiality requirements, and ethical standards related to information technology operations.
The intern is expected to maintain punctuality, demonstrate reliability, and approach assigned tasks with diligence. Given the support-oriented nature of the role, a service-focused mindset and respect for users’ needs are essential. The position also requires the ability to follow instructions, work under supervision, and seek clarification when necessary.
Collaboration is a key aspect of the role. The intern will work alongside senior IT staff, laboratory technicians, and other team members to achieve shared objectives. Openness to feedback and a commitment to continuous improvement will support both individual development and departmental effectiveness.
Learning and Development Opportunities
While the primary purpose of the role is to support IT operations, the internship also offers structured exposure to practical aspects of information technology. The intern will gain experience in end-user support, system maintenance, laboratory management, and documentation practices.
Through supervised tasks and participation in departmental activities, the intern will have the opportunity to strengthen technical skills, understand workplace processes, and develop professional competencies relevant to future employment in the IT field. The role is designed to complement academic learning with practical application in a real-world setting.
Application Process
Interested candidates are invited to submit their applications within the specified application period. Applicants are advised to ensure that all required information is provided and that their application clearly demonstrates alignment with the duties and qualifications outlined in this advertisement.
Kindly note that only shortlisted candidates will be contacted.
IT Interns
Reference: ZU/10/Adv/71/2025
Vacancy Details
Vacancy Open: December 15, 2025
Vacancy Closing: December 29, 2025
Number of Positions: 1
