Water Mission is a non-profit organization engaged in delivering sustainable water, sanitation, and hygiene solutions to communities in need. Operating in various regions across Kenya, the organization focuses on implementing community-based water projects, strengthening local capacity, and ensuring the long-term functionality of water systems. As part of its ongoing operations in Makueni County, Water Mission is seeking to engage qualified and dedicated individuals to fill several positions based in different locations within the county.
This job hiring advert is intended for publication on a third-party job board and provides a consolidated overview of all currently available roles under this recruitment exercise. Each position is described in detail to allow prospective applicants to understand the scope of work, responsibilities, and expectations associated with the role. All roles are based in Makueni County, including Wote, Kambu, Mutyambua, and Kinyongo. The positions span entry-level, associate, and mid-senior levels and are aligned with non-profit organization management and field operations.
Interested candidates are encouraged to review each job description carefully and ensure that they apply for roles that align with their professional experience and career objectives. All positions listed below are open and should be considered independently, even where job titles appear similar but are based in different locations.
Position 1: Customer Service Officer, Makueni County
The Customer Service Officer position is based in Makueni County and supports Water Mission’s community engagement and service delivery objectives. This role focuses on maintaining effective communication between the organization and the communities it serves, particularly in relation to water system usage, customer inquiries, and issue resolution.
The Customer Service Officer is responsible for receiving and responding to inquiries from community members regarding water services, tariffs, payment processes, and service availability. This includes handling walk-in customers, phone calls, and other communication channels established by the organization. The role requires accurate recording of customer feedback, complaints, and service requests, and ensuring that these are communicated to the relevant technical or administrative teams for action.
In addition, the Customer Service Officer supports billing and payment-related processes by providing information to customers, clarifying charges, and assisting with basic account-related questions. The role also involves maintaining customer records, updating databases, and preparing routine reports on customer interactions and service issues.
The position requires close coordination with system operators, technical officers, and finance staff to ensure that customer concerns are addressed in a timely and consistent manner. The Customer Service Officer may also participate in community meetings or outreach activities to explain service changes, promote responsible water use, and strengthen relationships between Water Mission and local stakeholders.
Position 2: Office Assistant, Makueni County
The Office Assistant role is based in Makueni County and provides administrative and clerical support to the Water Mission office. This position plays a key role in ensuring the smooth day-to-day functioning of office operations and supporting staff across different departments.
The Office Assistant is responsible for managing front-office activities, including receiving visitors, handling incoming calls, and directing inquiries to appropriate staff members. The role involves maintaining office records, filing documents, and ensuring that both physical and electronic records are properly organized and accessible.
Additional responsibilities include supporting procurement and logistics activities by preparing requisitions, tracking office supplies, and coordinating deliveries. The Office Assistant may also assist with scheduling meetings, preparing meeting rooms, taking notes, and following up on action items as required.
The position requires regular interaction with internal staff, service providers, and external visitors. The Office Assistant supports general office housekeeping standards and ensures that shared office spaces are maintained in an orderly and professional manner. The role may also provide basic support in travel arrangements, document preparation, and data entry tasks as assigned by supervisors.
Position 3: Technical Officer, Makueni County (Wote)
The Technical Officer position is based in Wote, Makueni County, and supports the implementation, operation, and maintenance of water supply systems. This role is central to ensuring that Water Mission’s technical interventions meet required standards and remain functional over time.
The Technical Officer is responsible for overseeing technical aspects of water system installation, rehabilitation, and maintenance. This includes supervising field activities, monitoring system performance, and coordinating with contractors or community technicians involved in construction or repair works. The role involves conducting site assessments, identifying technical issues, and proposing appropriate solutions.
In addition, the Technical Officer provides technical support to system operators by offering guidance on operation procedures, preventive maintenance, and troubleshooting. The role includes maintaining technical documentation, such as system drawings, maintenance logs, and inspection reports.
The Technical Officer works closely with project managers and other staff to ensure that technical activities are aligned with project plans, budgets, and timelines. The position may also involve participating in training sessions for community members or operators to enhance local capacity for system management.
Position 4: Finance Officer, Makueni County
The Finance Officer role is based in Makueni County and supports the financial management and accountability functions of Water Mission’s operations in the region. This position ensures that financial processes are conducted in accordance with organizational policies and applicable regulations.
The Finance Officer is responsible for managing day-to-day financial transactions, including processing payments, recording expenditures, and maintaining accurate financial records. The role involves preparing payment vouchers, reviewing supporting documentation, and ensuring proper authorization procedures are followed.
Additional responsibilities include supporting budget monitoring by tracking expenditures against approved budgets and preparing routine financial reports for internal review. The Finance Officer may also assist with cash management, bank reconciliations, and petty cash administration.
The position requires coordination with program staff to ensure that financial information supports effective project implementation. The Finance Officer may also support audits by preparing documentation and responding to audit queries. Accurate record-keeping and timely reporting are key aspects of this role.
Position 5: System Operator, Kambu
The System Operator position based in Kambu, Makueni County, is an entry-level role focused on the daily operation of a designated water supply system. This role is essential for ensuring that water services are delivered reliably and safely to the community.
The System Operator is responsible for operating water system equipment, including pumps, valves, and storage facilities, in accordance with established procedures. This includes starting and stopping systems, monitoring water flow and pressure, and ensuring that systems are functioning as intended.
The role also involves conducting routine inspections and basic maintenance tasks, such as cleaning facilities, checking for leaks, and reporting technical issues to supervisors or technical staff. The System Operator maintains operational records, including production logs and incident reports.
In addition, the System Operator interacts with community members by providing information on service schedules, reporting disruptions, and supporting basic customer service activities where required. The position requires adherence to safety guidelines and proper handling of equipment and tools.
Position 6: System Operator, Mutyambua
The System Operator role in Mutyambua, Makueni County, is similar in scope to the Kambu-based position but is assigned to a different water system location. This role supports the operation and maintenance of the Mutyambua water supply system.
The System Operator is responsible for ensuring continuous and efficient operation of the water system, following established operational schedules and procedures. This includes monitoring system performance, recording operational data, and responding to minor system faults.
The role involves performing routine maintenance activities and supporting technical teams during major repairs or inspections. The System Operator reports any operational challenges, safety concerns, or community feedback to the relevant supervisors.
The position also includes engaging with water users at the local level, promoting responsible water use, and supporting the enforcement of system rules where applicable. Accurate record-keeping and compliance with operational guidelines are key aspects of this role.
Position 7: System Operator, Kinyongo
The System Operator position in Kinyongo, Makueni County, is an entry-level role focused on managing the daily operations of the Kinyongo water supply system. This position contributes to the sustainability and reliability of water services in the area.
The System Operator is responsible for operating system components, monitoring water quality indicators where applicable, and ensuring that water distribution follows established schedules. The role includes conducting regular checks on infrastructure and identifying any signs of wear, damage, or malfunction.
Routine maintenance tasks form part of the role, along with cleaning and securing facilities. The System Operator maintains detailed operational records and submits reports as required. The position requires close coordination with technical officers and other support staff.
The System Operator also serves as a point of contact for community members regarding basic system-related inquiries and operational updates. Compliance with safety standards and organizational procedures is a key requirement of the role.
Application Information
This recruitment exercise includes all positions listed above, and interested applicants should ensure that they review each job description carefully before applying. Applications for these roles are not specified as being submitted via email, and therefore an online application process is expected to be used.
