Career Opportunities at SBM Bank Kenya
SBM Bank Kenya is a leading financial institution committed to delivering innovative banking solutions, exceptional customer service, and sustainable growth. As part of our continued expansion and commitment to operational excellence, we are inviting qualified and motivated professionals to apply for the following open positions across our branch network and Head Office. These roles offer an opportunity to grow your career within a dynamic, performance-driven banking environment while contributing to the Bank’s strategic objectives.
1. Customer Experience Advisor – Kisii
Band/Level: Officer
Department: Branch Operations
Contract Terms: Open-Ended
Location: Kisii
Expiry Date: 05 January 2026
Job Description
The Customer Experience Advisor will be responsible for delivering exceptional customer service by acting as the first point of contact for customers visiting the branch. The role focuses on enhancing customer satisfaction, resolving service issues, and supporting the achievement of branch service targets.
Key Responsibilities
- Serve customers professionally and courteously, ensuring a positive branch experience.
- Handle customer inquiries, complaints, and service requests efficiently.
- Promote the Bank’s products and services to walk-in customers.
- Support account opening processes and customer onboarding.
- Ensure accurate capture and updating of customer information.
- Maintain high service standards in line with the Bank’s customer experience framework.
- Collaborate with branch teams to improve service delivery and turnaround time.
- Uphold compliance with internal policies and service procedures.
2. Teller – Kisii
Band/Level: Officer
Department: Branch Operations
Contract Terms: Fixed-Term Contract
Location: Kisii
Expiry Date: 05 January 2026
Job Description
The Teller will be responsible for handling cash and non-cash transactions accurately while providing efficient and secure banking services to customers. The role plays a critical part in ensuring smooth daily branch operations.
Key Responsibilities
- Process cash deposits, withdrawals, and payments accurately.
- Handle customer transactions in line with operational guidelines.
- Balance cash drawers and reconcile transactions daily.
- Identify and escalate suspicious or irregular transactions.
- Maintain proper transaction records and documentation.
- Provide timely and professional service to customers.
- Support branch operations during peak periods.
- Ensure compliance with cash handling, security, and risk procedures.
3. Assistant Manager, Custodial Services – Head Office
Band/Level: Assistant Manager
Department: Central Operations
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 05 January 2026
Job Description
The Assistant Manager, Custodial Services will support the management and delivery of custodial operations, ensuring efficient processing, accurate record-keeping, and adherence to regulatory and operational standards.
Key Responsibilities
- Oversee daily custodial operations and transaction processing.
- Ensure accurate settlement and safekeeping of client assets.
- Monitor service delivery and operational performance.
- Support reconciliation and reporting activities.
- Liaise with internal teams and external service providers.
- Identify process improvement opportunities within custodial services.
- Ensure compliance with internal policies and regulatory requirements.
- Support audits and operational reviews related to custodial functions.
4. Manager, Regulatory and Statutory Compliance – Head Office
Band/Level: Manager
Department: Compliance
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Manager, Regulatory and Statutory Compliance will oversee the Bank’s compliance with applicable laws, regulations, and statutory obligations, ensuring the institution operates within the required regulatory framework.
Key Responsibilities
- Monitor regulatory developments and assess their impact on the Bank.
- Ensure timely regulatory and statutory reporting.
- Develop and implement compliance policies and frameworks.
- Coordinate regulatory inspections and examinations.
- Provide guidance to business units on compliance matters.
- Track compliance risks and recommend mitigation actions.
- Engage regulators and statutory bodies on compliance-related matters.
- Prepare compliance reports for senior management and governance committees.
5. Assistant Manager, Tax & Fixed Assets – Head Office
Band/Level: Assistant Manager
Department: Finance
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Assistant Manager, Tax & Fixed Assets will support the management of the Bank’s tax obligations and fixed asset accounting, ensuring accuracy, compliance, and effective reporting.
Key Responsibilities
- Manage tax computations, filings, and payments.
- Ensure compliance with applicable tax laws and regulations.
- Maintain and update the fixed assets register.
- Monitor capitalization, depreciation, and disposal of assets.
- Support tax audits and fixed asset verification exercises.
- Prepare reports related to tax and fixed assets.
- Coordinate with internal and external stakeholders on tax matters.
- Support process improvements within the finance function.
6. Senior Manager – Financial Reporting – Head Office
Band/Level: Senior Manager
Department: Finance
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Senior Manager – Financial Reporting will be responsible for overseeing the Bank’s financial reporting function, ensuring accurate, timely, and compliant financial statements and disclosures.
Key Responsibilities
- Oversee preparation of financial statements and management reports.
- Ensure compliance with applicable financial reporting standards.
- Coordinate month-end, quarter-end, and year-end closing processes.
- Review financial data for accuracy and completeness.
- Support internal and external audit processes.
- Provide financial insights to senior management.
- Strengthen reporting controls and governance frameworks.
- Lead and mentor the financial reporting team.
