A leading financial institution operating within the banking sector is seeking to strengthen its leadership and regional management capacity through the recruitment of experienced professionals for several senior-level roles. These positions are central to the institution’s ongoing efforts to enhance operational efficiency, drive sustainable business growth, deepen customer engagement, and strengthen governance across its distribution and regional business networks.
The roles advertised are strategic in nature and are designed to support the organization’s mandate of delivering accessible, customer-focused financial services while maintaining strong risk management, compliance, and performance standards. The successful candidates will be expected to provide leadership across complex operational environments, oversee geographically dispersed teams, and contribute to the execution of the institution’s broader growth and profitability objectives.
This job hiring advert is intended for publication on a third-party job board and provides a comprehensive overview of each available position, including role purpose, key responsibilities, and reporting expectations. All roles are offered on a full-time basis and are open to qualified professionals who demonstrate the capacity to lead, manage, and deliver results within a dynamic banking environment.
Available Positions
The following positions are currently open for application:
- Head of Distribution
- Regional Business Manager, Coast Region
- Regional Business Manager, North Western Region
- Regional Business Manager, Northeastern Region
- Regional Business Manager, Nyanza Region
Each position is described in detail below.
Position 1: Head of Distribution
Role Overview
The Head of Distribution exists as the custodian of the retail branch network and holds overall responsibility for providing both strategic and operational oversight of the institution’s distribution framework. This role focuses on ensuring that the branch and regional distribution network is efficient, customer-focused, and aligned with the bank’s growth, service delivery, and profitability objectives.
The position is central to the management of regional offices, branch performance, sales execution, and channel optimization. The role holder will work closely with senior management and regional leadership teams to ensure that distribution strategies are consistently implemented and that operational standards are maintained across all customer touchpoints.
Key Responsibilities
The Head of Distribution will be responsible for developing and overseeing the implementation of distribution strategies that support the institution’s overall business objectives. This includes ensuring that the branch network is structured and resourced in a manner that maximizes efficiency, market coverage, and customer accessibility.
The role will provide leadership and direction to regional business managers and branch leadership teams, ensuring that performance targets related to growth, profitability, customer service, and operational efficiency are clearly communicated and achieved.
Oversight of sales performance across the distribution network will form a core component of the role. This includes monitoring sales productivity, supporting the development of effective sales cultures, and ensuring that distribution channels are optimized to meet evolving customer needs.
The Head of Distribution will be expected to ensure consistent application of operational policies, procedures, and service standards across all branches and regions. This includes collaboration with risk, compliance, and operations functions to ensure that regulatory and internal control requirements are met.
Customer experience management is a critical aspect of the role. The position holder will be responsible for driving initiatives that enhance service quality, reduce turnaround times, and improve overall customer satisfaction across the retail network.
The role will also involve evaluating the performance of existing distribution channels and identifying opportunities for improvement, expansion, or rationalization in line with market dynamics and strategic priorities.
Reporting and Accountability
The Head of Distribution will report to senior executive leadership and will be accountable for the overall performance of the retail distribution network. The role requires regular reporting on network performance, sales outcomes, operational efficiency, and customer service indicators.
Application Deadline
Deadline: 2026-01-02 00:00:00
Position Reference: 5146
Position 2: Regional Business Manager, Coast Region
Role Overview
The Regional Business Manager for the Coast Region is responsible for the overall leadership, management, growth, and profitability of the regional business. The role focuses on implementing efficient and effective operational frameworks while embedding a strong risk management, customer service, and sales culture across the region.
The position serves as the primary point of accountability for regional performance and requires close coordination with branch managers, functional teams, and head office stakeholders to deliver agreed business objectives.
Key Responsibilities
The Regional Business Manager will provide strategic and operational leadership across all branches within the Coast Region, ensuring alignment with the institution’s overall business strategy and performance expectations.
The role includes responsibility for driving regional business growth through effective sales execution, market development, and customer relationship management. This involves setting regional targets, monitoring performance trends, and implementing corrective actions where necessary.
Operational management forms a key part of the role. The Regional Business Manager will ensure that all branches operate efficiently, adhere to approved processes, and maintain service delivery standards that support customer satisfaction and retention.
Risk management oversight is an essential responsibility. The role holder will be expected to ensure that risk controls are consistently applied, operational risks are identified and mitigated, and compliance requirements are met across the region.
The role also involves fostering a customer-centric culture by promoting service excellence, addressing customer feedback, and supporting initiatives aimed at improving the overall customer experience.
People leadership and performance management are integral to the role. The Regional Business Manager will guide, support, and evaluate branch managers and regional teams to ensure effective execution of business plans and achievement of performance targets.
Reporting and Accountability
The Regional Business Manager, Coast Region, will report to senior distribution or business leadership and will be accountable for the region’s financial performance, operational efficiency, risk profile, and customer service outcomes.
Application Deadline
Deadline: 2026-01-02 00:00:00
Position Reference: 5153
Position 3: Regional Business Manager, North Western Region
Role Overview
The Regional Business Manager for the North Western Region is tasked with providing overall leadership and management of regional business operations, with a focus on sustainable growth and profitability. The role requires the implementation of efficient operational practices and the promotion of a strong risk management, customer service, and sales culture across the region.
This position plays a key role in translating institutional strategy into regional action plans and ensuring consistent execution across all branches within the North Western Region.
Key Responsibilities
The Regional Business Manager will oversee all aspects of business performance within the North Western Region, including sales growth, revenue generation, cost management, and operational efficiency.
The role includes responsibility for implementing regional business plans that align with the organization’s strategic objectives and respond to local market conditions.
The position holder will ensure that operational processes are effectively implemented and that branches operate within established policies, procedures, and service standards.
Risk management responsibilities include ensuring that risk controls are embedded in day-to-day operations and that compliance requirements are adhered to across all branches in the region.
The Regional Business Manager will promote a strong sales and customer service culture by supporting branch teams, monitoring service quality, and driving initiatives aimed at improving customer engagement and satisfaction.
Leadership and team management are critical aspects of the role. The position requires providing guidance, performance oversight, and support to branch managers and regional staff to ensure consistent delivery of business outcomes.
Reporting and Accountability
The Regional Business Manager, North Western Region, will report to senior management and will be accountable for overall regional performance, including financial results, operational effectiveness, and risk management outcomes.
Application Deadline
Deadline: 2026-01-02 00:00:00
Position Reference: 5157
Position 4: Regional Business Manager, Northeastern Region
Role Overview
The Regional Business Manager for the Northeastern Region is responsible for leading and managing regional business operations to achieve growth and profitability objectives. The role emphasizes the implementation of efficient operational frameworks and the development of a strong risk management, customer service, and sales culture within the region.
This role requires a balanced focus on strategic leadership and operational execution to ensure that regional objectives are met in line with institutional standards.
Key Responsibilities
The Regional Business Manager will be accountable for the overall performance of branches within the Northeastern Region, including business growth, revenue performance, and operational efficiency.
The role involves translating organizational strategy into actionable regional plans and ensuring effective execution through branch and regional teams.
Operational oversight responsibilities include ensuring compliance with internal policies, procedures, and service standards, as well as identifying opportunities to improve efficiency and effectiveness.
Risk management oversight is a key component of the role. The Regional Business Manager will ensure that risk management practices are embedded in daily operations and that branches adhere to regulatory and internal control requirements.
The role also focuses on driving a customer-focused culture by supporting service improvement initiatives, addressing service gaps, and enhancing overall customer experience.
People management responsibilities include leading, coaching, and evaluating branch managers and regional staff to ensure alignment with performance expectations and business objectives.
Reporting and Accountability
The Regional Business Manager, Northeastern Region, will report to senior leadership and will be accountable for regional financial performance, operational standards, risk management effectiveness, and customer service outcomes.
Application Deadline
Deadline: 2026-01-02 00:00:00
Position Reference: 5155
Position 5: Regional Business Manager, Nyanza Region
Role Overview
The Regional Business Manager for the Nyanza Region is responsible for providing overall leadership and management of regional business operations, with a focus on growth, profitability, and operational excellence. The role emphasizes the implementation of effective operational, risk management, customer service, and sales practices across the region.
This position requires strong leadership capabilities to manage diverse teams and ensure consistent delivery of business objectives across multiple branches.
Key Responsibilities
The Regional Business Manager will lead and oversee all business activities within the Nyanza Region, ensuring that growth and profitability targets are achieved in line with institutional expectations.
The role includes responsibility for implementing regional business strategies, monitoring performance metrics, and taking corrective actions where required to address performance gaps.
Operational management responsibilities include ensuring efficient branch operations, adherence to established processes, and maintenance of service delivery standards.
Risk management oversight will involve ensuring that branches operate within approved risk parameters and that compliance requirements are consistently met.
The Regional Business Manager will play a key role in fostering a strong sales and customer service culture by supporting branch teams and promoting initiatives that enhance customer engagement and satisfaction.
The role also includes responsibility for people leadership, including performance management, coaching, and development of branch managers and regional staff.
Reporting and Accountability
The Regional Business Manager, Nyanza Region, will report to senior management and will be accountable for the overall performance of the region, including financial results, operational efficiency, and risk management effectiveness.
Application Deadline
Deadline: 2026-01-02 00:00:00
Position Reference: 5158
Application Process
Interested candidates are invited to submit their applications through the designated application platform. Applicants should ensure that their submissions clearly indicate the position and reference number being applied for and that all required information is provided in accordance with the application guidelines on the platform.
All applications must be submitted on or before the stated deadline. Late submissions may not be considered.
