A leading financial services institution is inviting applications from suitably experienced professionals to fill several strategic and operational roles within its Learning and Development and Branch Banking functions. These opportunities span multiple regions in Kenya and are aimed at strengthening leadership capacity, enhancing customer relationship management, and driving sustainable business growth across the institution’s branch network.
The available roles include one managerial position within the Learning and Development department, several Relationship Manager roles across key regions, and Branch Manager roles in strategically important regions. Each position plays a critical role in supporting organizational objectives, operational excellence, customer engagement, and performance management.
This job advert is intended for publication on a third-party job board and provides a comprehensive overview of each position, including reporting lines, departmental alignment, and detailed responsibilities. Interested candidates are encouraged to carefully review each role and submit applications before the specified deadlines.
Manager – Learning & Development
Last Updated: 31st December, 2025
Department: Learning & Development
Reports to: Head – Human Resources
Apply by: 11th January, 2026
Job Overview
The Manager – Learning & Development is responsible for leading the design, implementation, and continuous improvement of learning and development initiatives across the organization. The role focuses on building employee capability, supporting leadership development, and ensuring that training interventions align with the institution’s strategic goals and regulatory requirements.
This position works closely with senior management, departmental heads, and external partners to assess training needs, develop relevant programs, and measure the effectiveness of learning initiatives. The role also contributes to talent development, succession planning, and organizational performance improvement.
Key Duties and Responsibilities
The Manager – Learning & Development will develop and execute a comprehensive learning and development strategy that supports the institution’s business objectives and workforce requirements.
The role involves conducting training needs assessments across departments to identify skills gaps, competency requirements, and development priorities.
The position is responsible for designing, coordinating, and delivering training programs, workshops, and learning interventions for staff at different levels, including induction programs, technical training, leadership development, and soft skills enhancement.
The role will oversee the evaluation of training effectiveness by tracking participation, learning outcomes, and performance improvements, and by preparing reports for senior management.
The Manager – Learning & Development will manage relationships with external training providers, consultants, and facilitators to ensure quality and cost-effectiveness of outsourced learning initiatives.
The role includes managing the learning and development budget, ensuring optimal utilization of resources, and maintaining accurate records of training activities and expenditures.
The position will support the development and maintenance of learning materials, training manuals, e-learning content, and knowledge management systems.
The role requires collaboration with the Human Resources team to support talent management initiatives, including career development pathways, succession planning, and performance management processes.
The Manager – Learning & Development will ensure compliance with internal policies, regulatory guidelines, and industry best practices related to staff training and development.
The position may also involve coaching and mentoring managers and team leaders to strengthen people management and leadership capabilities across the organization.
Relationship Manager – Rift Valley Region
Last Updated: 16th December, 2025
Department: Branch Banking
Reports to: Branch Manager
Apply by: 4th January, 2026
Job Overview
The Relationship Manager – Rift Valley Region is responsible for managing and growing customer relationships within the assigned region. The role focuses on delivering quality customer service, expanding the customer portfolio, and contributing to the achievement of branch and regional business targets.
This position serves as a key link between the institution and its customers, ensuring that customer needs are understood and addressed through appropriate financial solutions and services.
Key Duties and Responsibilities
The Relationship Manager will manage a portfolio of customers, ensuring regular engagement and timely response to customer inquiries and service requests.
The role involves identifying opportunities to grow business relationships through cross-selling and upselling of relevant products and services.
The position requires the development and implementation of customer relationship plans aimed at improving customer retention, satisfaction, and loyalty.
The Relationship Manager will support the acquisition of new customers within the region by participating in marketing activities, referrals, and outreach initiatives.
The role includes monitoring customer account performance and addressing issues related to service delivery, account maintenance, and transactional activities.
The position will work closely with branch operations staff to ensure efficient processing of customer requests and resolution of operational challenges.
The Relationship Manager will ensure compliance with internal policies, procedures, and regulatory requirements in all customer interactions and transactions.
The role involves preparing periodic reports on customer portfolio performance, business development activities, and market trends within the region.
The Relationship Manager will provide feedback to branch management on customer needs, competitor activities, and potential areas for service improvement.
Relationship Manager – Nairobi Region
Last Updated: 16th December, 2025
Department: Branch Banking
Reports to: Branch Manager
Apply by: 4th January, 2026
Job Overview
The Relationship Manager – Nairobi Region is responsible for managing customer relationships within a highly competitive and dynamic market. The role focuses on maintaining strong customer engagement, driving business growth, and supporting the branch’s performance objectives.
This position requires proactive relationship management, attention to customer service quality, and effective coordination with internal teams to deliver timely and appropriate solutions.
Key Duties and Responsibilities
The Relationship Manager will manage and grow an assigned portfolio of customers within the Nairobi region, ensuring consistent engagement and service excellence.
The role involves identifying customer needs and recommending suitable financial products and services to support customer goals.
The position requires active participation in business development activities aimed at expanding the customer base and increasing market share.
The Relationship Manager will monitor customer satisfaction levels and address concerns in a timely and professional manner.
The role includes coordinating with branch operations, credit, and support teams to ensure smooth service delivery and turnaround times.
The position will ensure accurate documentation and adherence to internal processes in all customer transactions.
The Relationship Manager will track portfolio performance, including account activity and revenue contribution, and provide regular updates to branch management.
The role involves staying informed about market developments, customer trends, and competitor offerings within the Nairobi region.
The Relationship Manager will uphold the institution’s values, service standards, and compliance requirements in all interactions.
Relationship Manager – Coast Region
Last Updated: 16th December, 2025
Department: Branch Banking
Reports to: Branch Manager
Apply by: 4th January, 2026
Job Overview
The Relationship Manager – Coast Region is responsible for building and maintaining customer relationships across the coastal region. The role supports branch growth by ensuring effective customer engagement, service delivery, and business development.
This position requires an understanding of regional market dynamics and the ability to tailor relationship management approaches to diverse customer segments.
Key Duties and Responsibilities
The Relationship Manager will manage a customer portfolio within the Coast region, ensuring consistent communication and relationship building.
The role involves identifying opportunities for business growth through customer referrals, product penetration, and market outreach.
The position requires providing timely support to customers on account-related matters and service inquiries.
The Relationship Manager will collaborate with branch teams to ensure efficient processing of customer requests and resolution of issues.
The role includes monitoring customer activity and proactively addressing potential risks or service gaps.
The position will prepare reports on customer portfolio performance and business development initiatives.
The Relationship Manager will ensure compliance with institutional policies and regulatory requirements.
The role involves contributing to branch marketing and customer engagement activities within the region.
Branch Manager – Eastern Region
Last Updated: 16th December, 2025
Department: Branch Banking
Reports to: Head of Branches
Apply by: 4th January, 2026
Job Overview
The Branch Manager – Eastern Region is responsible for overseeing branch operations, driving business performance, and ensuring effective customer service delivery within the assigned region. The role provides leadership to branch teams and ensures alignment with organizational goals and standards.
This position requires strong operational oversight, people management, and business development capabilities.
Key Duties and Responsibilities
The Branch Manager will oversee day-to-day branch operations, ensuring efficiency, compliance, and service quality.
The role involves developing and implementing branch business plans to achieve performance targets and growth objectives.
The position requires managing branch staff, including performance monitoring, coaching, and team development.
The Branch Manager will ensure adherence to internal policies, procedures, and regulatory requirements.
The role includes overseeing customer service delivery and addressing escalated customer issues.
The position will monitor branch financial performance, including revenue generation and cost management.
The Branch Manager will represent the institution in the local market and support relationship building with key stakeholders.
The role involves preparing operational and performance reports for senior management.
Branch Manager – Coast Region
Last Updated: 16th December, 2025
Department: Branch Banking
Reports to: Head – Branches
Apply by: 4th January, 2026
Job Overview
The Branch Manager – Coast Region is responsible for leading branch operations and driving performance in a diverse and competitive regional market. The role focuses on operational excellence, customer satisfaction, and sustainable business growth.
Key Duties and Responsibilities
The Branch Manager will lead branch teams to deliver quality service and achieve business targets.
The role involves overseeing branch operations and ensuring compliance with policies and regulatory requirements.
The position requires monitoring financial performance and implementing strategies to improve profitability.
The Branch Manager will manage staff performance and support professional development within the branch.
The role includes addressing customer issues and maintaining service standards.
The position will support business development and community engagement initiatives.
The Branch Manager will prepare reports and updates for regional and head office management.
Branch Manager – Rift Valley Region
Last Updated: 16th December, 2025
Department: Branch Banking
Reports to: Head of Branches
Apply by: 4th January, 2026
Job Overview
The Branch Manager – Rift Valley Region is responsible for managing branch operations and driving performance across the region. The role ensures effective leadership, customer service excellence, and operational compliance.
Key Duties and Responsibilities
The Branch Manager will oversee branch operations and ensure efficient service delivery.
The role involves implementing business strategies to achieve growth and performance targets.
The position requires managing branch staff and fostering a high-performance culture.
The Branch Manager will ensure compliance with institutional policies and regulatory standards.
The role includes managing customer relationships and resolving escalated issues.
The position will monitor financial performance and operational metrics.
The Branch Manager will provide regular reports to senior management.
Application Process
Interested candidates who meet the experience requirements for the above roles are invited to submit their applications before the respective closing dates indicated for each position. Applications should include all relevant information as requested in the application portal.
