A leading financial services institution is inviting applications from qualified and experienced professionals to fill several open positions across its branch network and head office functions. These opportunities span customer-facing roles, operational support, compliance, and senior finance leadership, reflecting the organization’s continued focus on service delivery, regulatory adherence, and sound financial management.
The available roles are based in Kisii Branch and at the Head Office, with varying contract terms and levels ranging from Officer to Senior Manager. Each position plays a distinct role in supporting the institution’s operational efficiency, customer service standards, governance framework, and strategic financial reporting obligations. This job advertisement is intended for publication on a third-party job board and is presented in a neutral, professional tone to provide potential applicants with a clear understanding of each role’s scope and responsibilities.
Applicants are encouraged to review the detailed job descriptions carefully to ensure alignment with their experience and career interests. All roles have a defined expiry date, and applications should be submitted within the specified timelines.
Available Positions Overview
The following positions are currently open for application:
- Customer Experience Advisor – Kisii Branch
- Teller – Kisii Branch
- Assistant Manager, Custodial Services – Head Office
- Manager, Regulatory and Statutory Compliance – Head Office
- Assistant Manager, Tax and Fixed Assets – Head Office
- Senior Manager – Financial Reporting – Head Office
Each position is described in detail below, including its department, contract terms, location, and key duties and responsibilities.
Position 1: Customer Experience Advisor (1)
Department: Branch Operations
Band/Level: Officer
Contract Terms: Open Ended
Length of Contract: Fixed Term Contract
Location: Kisii
Expiry Date: 05 January 2026
Job Description
The Customer Experience Advisor role is situated within the Branch Operations department and is primarily responsible for delivering consistent, high-quality service to customers visiting the branch. The position serves as a key point of contact between the institution and its customers, ensuring that all interactions align with established service standards, operational procedures, and regulatory requirements.
The role involves direct engagement with customers to address inquiries, guide them through available products and services, and resolve service-related issues in a timely and professional manner. The Customer Experience Advisor is expected to support branch objectives by contributing to customer satisfaction, retention, and overall branch performance.
Key Duties and Responsibilities
The Customer Experience Advisor is responsible for receiving and attending to customers promptly upon arrival at the branch, ensuring that they are directed to the appropriate service channels. The role involves understanding customer needs through effective listening and providing accurate information on products, services, and processes offered by the institution.
The position requires handling customer inquiries, complaints, and service requests, ensuring that issues are resolved at the first point of contact where possible or escalated appropriately in line with internal procedures. The Customer Experience Advisor is expected to maintain up-to-date knowledge of the institution’s offerings, policies, and operational changes to provide reliable guidance to customers.
Additional responsibilities include supporting customer onboarding processes, assisting with account-related requests, and ensuring that all documentation and system entries are completed accurately. The role also involves educating customers on alternative service channels, such as digital platforms, to enhance service efficiency and convenience.
The Customer Experience Advisor is required to adhere to compliance and risk management guidelines, including customer identification, data protection, and anti-fraud measures. Maintaining a professional and courteous demeanor at all times and contributing to a positive branch environment are essential aspects of the role.
Position 2: Teller (1)
Department: Branch Operations
Band/Level: Officer
Contract Terms: Fixed Term Contract
Length of Contract: Open-Ended
Location: Kisii
Expiry Date: 05 January 2026
Job Description
The Teller position is a core operational role within the Branch Operations department, responsible for processing customer transactions accurately, efficiently, and in compliance with established policies and procedures. The role supports the day-to-day functioning of the branch by ensuring that cash and non-cash transactions are handled securely and that customers receive prompt service.
The Teller acts as a frontline representative of the institution and plays an important role in maintaining trust, operational integrity, and service quality at the branch level.
Key Duties and Responsibilities
The Teller is responsible for processing a wide range of customer transactions, including deposits, withdrawals, transfers, and payments, in accordance with operational guidelines. This includes verifying transaction details, confirming customer identification, and ensuring accuracy in all entries made into the banking system.
The role involves balancing cash drawers at the beginning and end of each working day and promptly reporting any discrepancies in line with internal controls. The Teller is expected to adhere strictly to cash handling procedures, security protocols, and risk management requirements to safeguard both customer and institutional assets.
In addition to transaction processing, the Teller provides basic information to customers regarding products, services, and account-related inquiries, referring more complex matters to appropriate branch personnel when necessary. The role also includes identifying opportunities to guide customers toward suitable services or channels that may better meet their needs.
The Teller is required to maintain proper records of transactions, support audit and compliance reviews, and ensure that all activities align with regulatory and internal policy requirements. Professional conduct, attention to detail, and a customer-focused approach are essential to the successful execution of this role.
Position 3: Assistant Manager, Custodial Services
Department: Central Operations
Band/Level: Assistant Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 05 January 2026
Job Description
The Assistant Manager, Custodial Services role is based at the Head Office within the Central Operations department. This position supports the management and oversight of custodial services, ensuring the secure handling, administration, and reporting of client assets in line with contractual obligations, regulatory standards, and internal policies.
The role involves coordinating custodial operations, supporting process improvement initiatives, and ensuring that service delivery meets established quality and compliance benchmarks.
Key Duties and Responsibilities
The Assistant Manager, Custodial Services is responsible for overseeing daily custodial operations, including asset safekeeping, settlement processes, and record maintenance. The role involves ensuring that all custodial activities are executed accurately and within agreed timelines.
The position supports the development and implementation of operational procedures and controls designed to mitigate risk and enhance efficiency within custodial services. This includes monitoring adherence to internal policies, regulatory requirements, and service level agreements.
The Assistant Manager is involved in preparing operational reports, reconciling custodial records, and supporting internal and external audits related to custodial activities. The role also includes addressing operational issues, coordinating with internal stakeholders, and supporting client inquiries related to custodial services.
Additional responsibilities include contributing to process improvement initiatives, supporting system enhancements, and participating in projects aimed at improving service quality and operational resilience. The role requires close collaboration with other departments to ensure integrated service delivery and effective risk management.
Position 4: Manager, Regulatory and Statutory Compliance
Department: Compliance
Band/Level: Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Manager, Regulatory and Statutory Compliance position is a senior role within the Compliance department, responsible for overseeing the institution’s adherence to applicable laws, regulations, and statutory obligations. The role provides leadership in the development, implementation, and monitoring of compliance frameworks and supports the organization in maintaining a strong compliance culture.
This position plays a critical role in managing regulatory relationships, interpreting regulatory requirements, and ensuring that the institution’s operations align with evolving regulatory expectations.
Key Duties and Responsibilities
The Manager, Regulatory and Statutory Compliance is responsible for identifying, assessing, and monitoring regulatory and statutory compliance requirements applicable to the institution. This includes interpreting regulatory guidelines, advising management on compliance implications, and ensuring timely implementation of regulatory changes.
The role involves developing and maintaining compliance policies, procedures, and frameworks to support consistent adherence across the organization. The Manager is responsible for coordinating regulatory reporting, statutory filings, and compliance submissions to relevant authorities.
The position includes overseeing compliance monitoring activities, conducting reviews and assessments, and identifying areas of potential non-compliance. Where issues are identified, the Manager is responsible for recommending corrective actions and monitoring their implementation.
Additional responsibilities include managing regulatory engagements, responding to regulatory inquiries, supporting inspections and examinations, and providing compliance-related guidance to business units. The role also involves promoting compliance awareness through training, communication, and advisory support.
Position 5: Assistant Manager, Tax and Fixed Assets
Department: Finance
Band/Level: Assistant Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Assistant Manager, Tax and Fixed Assets role is based in the Finance department and is responsible for supporting the management of the institution’s tax obligations and fixed asset accounting. The position ensures accurate tax computations, timely filings, and proper accounting and control of fixed assets in accordance with applicable standards and internal policies.
The role supports financial integrity and compliance by ensuring that tax and asset-related processes are managed effectively and transparently.
Key Duties and Responsibilities
The Assistant Manager is responsible for coordinating tax computations, payments, and filings, ensuring compliance with applicable tax laws and statutory deadlines. This includes preparing tax schedules, supporting audits and assessments, and addressing tax-related queries from internal and external stakeholders.
The role involves maintaining accurate records of fixed assets, including capitalization, depreciation, disposals, and revaluations. The Assistant Manager ensures that fixed asset registers are up to date and reconciled with the general ledger.
The position supports the development and implementation of controls related to tax and fixed assets to mitigate risk and ensure accuracy. This includes participating in internal reviews, supporting external audits, and addressing findings related to tax and asset management.
Additional responsibilities include preparing management reports, supporting budgeting and forecasting activities related to tax and assets, and contributing to process improvement initiatives within the finance function.
Position 6: Senior Manager – Financial Reporting
Department: Finance
Band/Level: Senior Manager
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 03 January 2026
Job Description
The Senior Manager – Financial Reporting is a senior leadership role within the Finance department, responsible for overseeing the preparation and presentation of accurate, timely, and compliant financial reports. The role ensures that financial statements and reports meet regulatory, statutory, and internal requirements and support informed decision-making by management and stakeholders.
This position provides strategic oversight of financial reporting processes and plays a key role in maintaining financial transparency and integrity.
Key Duties and Responsibilities
The Senior Manager is responsible for overseeing the preparation of financial statements, management reports, and regulatory submissions in accordance with applicable accounting standards and reporting frameworks. This includes ensuring accuracy, completeness, and timeliness of all financial reports.
The role involves coordinating month-end and year-end close processes, reviewing financial data, and resolving complex accounting and reporting issues. The Senior Manager provides guidance on financial reporting matters and supports consistency across the finance function.
The position includes managing relationships with external auditors, regulators, and other stakeholders in relation to financial reporting. This involves coordinating audits, responding to audit queries, and ensuring timely resolution of audit findings.
Additional responsibilities include reviewing and strengthening financial reporting controls, supporting system and process enhancements, and contributing to strategic initiatives that impact financial reporting. The Senior Manager also supports the development of reporting capabilities and provides leadership within the finance team.
Application Process
Interested candidates who meet the requirements and responsibilities outlined above are encouraged to submit their applications before the respective expiry dates. All applications should be made through the designated application platform as indicated in the job listing.
