Kenic Hiring Costumer Service Intern

ABOUT THE ROLE

Special Requirements:

• Moderate travel
• Occasion weekend activities

Job Purpose

The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a customer service intern, you will actively support various initiatives, participating in the planning and execution of customer care activities

Main Duties/Key Accountabilities 

1. Contact registrants on domain renewal
2. Respond to customer inquiries, complaints and follow the necessary procedures to escalate unresolved issues.
3. Assist in conducting customer surveys

Responsibilities

1. Make calls to registrants to follow up on domain renewal
2. Respond to customer complaints, inquires and follow the necessary procedures to escalate unresolved issues.
3. Contribute towards the growth of customer care retention.
4. Other responsibilities assigned

Education and Experience 

1. A final-year student or recent graduate holding a degree in any business related field, IT or Social Sciences.
2. Computer proficient with Microsoft Office
3. Communication skills and phone etiquette skills
4. Interpersonal skills, problem solving skills
5. personable, presentable and articulate

Required Competencies 

1. Business Development skills:  Ability to build a culture of customer services excellence within the organization.
2. Communication Skills: Ability to communicate effectively in both written and verbal communication
3. Email marketing skills: Ability to craft compelling subject lines, interesting body and call to action buttons
4. Computer Proficiency skills: Ability to use the computer efficiently and effectively as required.
5. Presentation Skills-Ability to deliver a message clearly and effectively to an audience
6. Tech-savvy: – Ability to use technology efficiently and effectively as required.

Behavioural Competencies:

1. Customer Centric: Understand who and what the customer wants and needs and prioritizes and provides timely response to create a positive experience while safeguarding the organization’s interest.
2. Communication: Effectively pass relevant and accurate information through diverse, tailored and engaging channels, that take into consideration the full communication cycle.
3. Analytical: Identify and define problems, extracts key information from data and develops workable solutions for the problems identified. data / content to draw conclusions, and solve problems
4. Creative: Develop fresh innovative ideas that provide solutions to all types of workplace challenges outside the usual practices

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consent to the terms below

RECRUITMENT CONSENT FORM

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

I hereby certify that the facts set forth in the completed employment application are true and complete to the best of my knowledge. I understand that if employed, falsified statements on this application may result in dismissal. I release and hold harmless any person, firm, or entity that discloses matters in accordance with this authorization, as well as from liability that might otherwise result from the request for use of and/or disclosure of any or all of the foregoing information.

Your personal data will be collected and used by us for the following purposes and we may disclose your personal data to third parties where necessary for the following purposes:
a) Assessing and evaluating your suitability for employment in any current or prospective position within the organization; and
b) Verifying your identity and the accuracy of your personal details and other information provided.

GUIDELINES

1. Read and accept the concent details below
2. Enter your email address to apply for the vacancy.
3. If we do not have your details a form will pop up for you to enter your details.
4. Fill in all the required fields, correctly. Ensure you provide a valid email address.All fields with * are mandatory.
5. Ensure you supply your current and valid CV in word or pdf
6. Click on Apply. This will generate your user credentials to the system on the next screen and also sends the login credentials to the email provided.
7. Proceed to login in to the application portal and populate the required academic and employment history

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