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ASSISTANT UNDERWRITER – HEALTHCARE
Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position.
Overall Responsibility:
Underwriting, vetting, pricing, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes.
Key Responsibilities:
- Ensure accurate setting up and managing of membership details within set TAT’s
- Maintain detailed and accurate records of health business policies underwritten and decisions made.
- Underwriting of retail health insurance risks.
- Assist in preparation of retail quotations within set standards.
- Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
- Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
- Co-ordinate with the outsourced card production team on preparation of medical cards
- Handling queries from walk in clients, brokers, agents.
- Follow through the reports required by client/intermediary within the expected TATs and SLAs
- Preparing policy documents and endorsements and dispatch of the same to the relevant client
- Support duties for fellow underwriters as directed by the Supervisor
- Liaise with the product and business development teams to evaluate the products
- Client interactions – to be able to deal with our customers face to face as walk ins.
- Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
- Support on premium retail reconciliation.
Contacts arising from the Job (Key Relationships)
- Internal: All Staff and intermediaries
- External: Customers and intermediaries
Skills and Competencies Required
- Health Benefits Plan Management
- Database Administration
- Customer Service
- Continuous Innovation
- Excellent communication and multi-tasking skills
- Market Awareness
- Policy Processing
- Team Player
- Presentation Skills
- People management skills of both external and internal partners
- Integrity and honesty
Knowledge & Work Experience
- At least 1-2 years of experience in Healthcare Underwriting.
- Demonstrated experience engaging intermediaries.
- Developing and implementing operational procedures and policies.
Academic and Professional Qualifications required
- Degree in Actuarial Science/Statistics or Business-Related field.
- Progress in insurance professional course (AIIK or ACII) will be an added advantage.
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: [email protected] so as to be received by Wednesday 31st December, 2025.
