About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Policy Administration and Servicing Manager, the role holder will be responsible for accurate premium allocation to client policies, effective management of the policy loans and unit-linked portfolios, administration of interest rates for savings-linked products, and conducting comprehensive premium analysis to support financial integrity and client satisfaction.
Key Responsibilities
- Supervise and train premium administration team to ensure quality output;
- Maintain and engage direct debit (bank) and money partners to ensure smooth resolution of premium administration concerns;
- Supervise timely launch, collection and stoppages for direct debits;
- Supervise allocation and posting of check-off receipts based on submitted by products within SLA timelines;
- Supervise accurate loan posting and process/authorise interest rates for policy loans on endowment products;
- Process investment contributions received for the unit linked product to fund Manager and update unit price in liaison with claims and finance;
- Monitor and track expected versus received premium analysis;
- Train supervise and authorise processed refunds to reduce unknown, unposted and unprocessed suspense amounts;
- Coordinate and supervise quality of responses to customers and intermediary’s enquiries and complaints with regards to premium administration issues;
- Supervise and train on m-pesa matching to policies;
- Conduct premium reconciliation on policies due for lapse and/or maturity;
- Timely matching of m-pesa unmatched premiums across all individual life paybills;
- Intitiate M-pesa Reversals for wrongly received premiums on Paybill platform.
- Provide Regular reports and insights to management on Premium analysis, Suspense performance, Direct Debit Performance, Loan analysis, m-pesa performance and Unit linked performance.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in the relevant field.
- Technical competence in insurance or finance AKII/ACII/LOMAALMI/CPA/ACAA
- Minimum of four (4) years’ relevant experience.
Desirable knowledge/skills and Experience Required:
- Understanding of the working environment /competitors
- Basic knowledge of regulations: IRA, Consumer Protection, UFAA, AML-CFT
Key Competencies
- Excellent communication and presentation skills
- Problem solving skills
- Excellent interpersonal skills
- Good negotiation skills
- Good analytical skills
Why Join Us?
Joining CIC Insurance Group offers you the opportunity to play a pivotal role in safeguarding financial integrity while enhancing customer experience across our life insurance portfolio. In this role, you will be at the center of premium administration, policy servicing, and digital payment processes, directly contributing to operational excellence and client confidence. You will work within a dynamic, multi-country organization that values innovation, accountability, and continuous improvement, while collaborating closely with cross-functional teams and senior leadership. If you are driven by accuracy, process efficiency, and delivering dependable service in a purpose-driven financial institution, CIC provides an environment where your expertise can grow and your impact will be felt across the business
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 12th January, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st January, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.
