A recruitment exercise is currently underway for Toll Attendants to support operations along the Nairobi Expressway. This engagement is intended to strengthen frontline service delivery and ensure efficient toll collection, facility upkeep, and general operational support at one of Kenya’s most significant transport infrastructure projects. The Nairobi Expressway plays a critical role in easing traffic congestion, improving travel time, and supporting economic activity within Nairobi and its surrounding areas. As such, the Toll Attendant position is essential in maintaining smooth day-to-day operations and ensuring motorists experience a reliable and orderly tolling process.
This job advertisement is prepared for publication on a third-party job board and is structured to provide clear, neutral, and comprehensive information to prospective applicants. The article outlines the role overview, job responsibilities, required skills and experience as provided, and key job listing details. It is written in a detached third-person perspective to ensure professionalism and suitability for a wide audience. All information included is based strictly on the details provided, without the addition of unlisted qualifications or requirements.
Position Overview: Toll Attendant – Nairobi Expressway
The Toll Attendant role involves direct interaction with motorists using the Nairobi Expressway. Individuals appointed to this position will be responsible for collecting toll fees, maintaining designated facilities, and carrying out additional duties as prescribed by the Company from time to time. The position requires attentiveness, accuracy, and the ability to follow operational procedures consistently, given the high-volume and time-sensitive nature of expressway operations.
Toll Attendants are stationed at toll plazas and related facilities along the Nairobi Expressway. The role contributes directly to revenue collection, traffic flow efficiency, and overall customer experience. With multiple vacancies available, this opportunity is suitable for individuals seeking structured operational roles within a large-scale infrastructure environment.
Detailed Job Description
The Toll Attendant position encompasses a range of operational and service-related responsibilities. The following section provides a detailed description of the duties associated with the role, presented in an expanded and explanatory manner for clarity and completeness.
Collection of Toll Fees from Motorists
One of the core responsibilities of the Toll Attendant is the collection of toll fees from motorists using the Nairobi Expressway. This duty requires accurate handling of cash and/or electronic payment systems, depending on the tolling method in use. Toll Attendants are expected to follow established procedures for fee collection to ensure consistency, transparency, and accountability.
During toll collection, Toll Attendants must:
Ensure that the correct toll charges are applied according to vehicle classification and applicable tariffs.
Receive payments from motorists in a professional and orderly manner, minimizing delays and congestion at toll points.
Issue receipts or confirm electronic transactions as required by the tolling system in place.
Monitor transactions carefully to reduce errors, discrepancies, or losses.
Escalate any payment-related issues, system malfunctions, or disputes in line with Company guidelines.
This responsibility requires sustained concentration, especially during peak traffic hours, and a strong commitment to accuracy and procedural compliance.
Maintaining Facilities as Prescribed
Toll Attendants are also responsible for maintaining facilities within their assigned work areas as prescribed by the Company. While this role does not involve specialized technical maintenance, it does require attentiveness to cleanliness, orderliness, and basic functionality of toll booths and surrounding areas.
Facility-related responsibilities include:
Keeping toll booths clean and organized to support a safe and professional working environment.
Ensuring that equipment within the toll booth is handled properly and reported if any issues arise.
Observing safety standards and ensuring that the immediate work area does not pose risks to staff or motorists.
Supporting basic operational readiness by ensuring that assigned areas are prepared for each shift.
Promptly reporting any damage, hazards, or irregularities observed within the facilities to the appropriate supervisory personnel.
Through these actions, Toll Attendants contribute to the overall efficiency and safety of expressway operations.
Other Responsibilities Prescribed by the Company
In addition to toll collection and facility maintenance, Toll Attendants are expected to carry out other responsibilities as prescribed by the Company. These duties may vary depending on operational needs, shift schedules, or changes in procedures.
Such responsibilities may include:
Following updated operational instructions issued by management or supervisors.
Supporting traffic flow management efforts at toll plazas when required.
Assisting in basic customer inquiries by directing motorists to appropriate channels for support or information.
Participating in internal briefings or procedural updates related to toll operations.
Adhering to shift schedules, reporting protocols, and workplace conduct standards set by the Company.
This aspect of the role requires flexibility and willingness to adapt to operational demands while maintaining consistent performance standards.
Required Skills and Experience
The Toll Attendant role requires a specific set of skills and experience as provided in the job details. These requirements are intended to ensure that individuals appointed to the role can perform their duties effectively within a structured operational environment.
Diploma or Above
Applicants are required to hold a Diploma or higher academic qualification. This requirement reflects the need for a basic level of formal education to support comprehension of procedures, reporting requirements, and use of operational systems.
Work Experience on a Similar Position Preferred
Work experience in a similar position is preferred. This indicates that prior exposure to toll operations, customer service roles, cash handling, or comparable operational environments may be advantageous. Such experience can contribute to quicker adaptation to the role and familiarity with routine operational tasks.
Basic IT Skills
Basic IT skills are required for this position. These skills may be applied in the use of electronic tolling systems, transaction recording tools, or internal reporting platforms. Toll Attendants are expected to demonstrate comfort with basic digital interfaces as part of daily operations.
Key Job Listing Details
The following section summarizes the essential details of the Toll Attendant job listing for ease of reference. These details are provided to support clarity for potential applicants and third-party job board audiences.
Role
Toll Attendant
Location
Nairobi, Kenya
Vacancies
A total of 20 positions are available under this recruitment exercise.
Academic Qualification
Diploma
Gender
Equal Opportunity. The recruitment process is open to all genders, and selection is conducted in line with equal opportunity principles.
Application Due Date
30th January, 2026
Work Environment and Operational Context
Toll Attendants operate within a structured and regulated environment along the Nairobi Expressway. The work setting involves interaction with a high volume of road users and adherence to clearly defined operational procedures. The role requires consistent attention to detail, respect for safety standards, and the ability to perform routine tasks reliably across assigned shifts.
Given the expressway’s importance as a major transport corridor, Toll Attendants play a visible role in ensuring orderly access and movement. Their presence contributes to the overall efficiency of toll operations and supports the broader objectives of infrastructure utilization and traffic management.
Professional Conduct and Expectations
While specific conduct guidelines are determined by the Company, Toll Attendants are generally expected to maintain professional behavior at all times. This includes courteous interaction with motorists, compliance with instructions from supervisors, and adherence to workplace policies.
Professional conduct also involves:
Maintaining punctuality and reliability during assigned shifts.
Handling operational challenges calmly and in line with established procedures.
Protecting Company assets and maintaining confidentiality where required.
Working collaboratively with colleagues to support smooth operations.
These expectations are integral to maintaining operational integrity and public confidence in expressway services.
Application Process
Interested candidates are encouraged to prepare their applications in advance of the stated deadline. Applicants should ensure that the information provided aligns with the role requirements and accurately reflects their skills and experience as outlined in the job description.
As this opportunity is advertised without an email-based application process, candidates are expected to apply through the designated application platform once the link is provided.
