tical role in improving urban mobility within the City of Nairobi by providing a modern, efficient, and technology-enabled transport corridor. As traffic demand continues to grow, the expressway requires skilled frontline personnel to support continuous toll operations and service delivery.
To strengthen its operational capacity, the Nairobi Expressway is recruiting Toll Attendants to support toll collection, facility maintenance, and general operational activities. These roles are essential in ensuring smooth traffic flow, accurate toll processing, and consistent service standards across the expressway.
A total of twenty (20) Toll Attendant positions are available. The roles are open to all qualified candidates on an equal opportunity basis and will be based in Nairobi, Kenya.
About the Nairobi Expressway
The Nairobi Expressway is a flagship transport infrastructure project designed to ease congestion and improve commuter experience across the city. Operated by Moja Expressway, the road integrates advanced tolling systems, eco-friendly infrastructure design, and innovative traffic management solutions.
Key operational features of the Nairobi Expressway include:
- 24/7 road operations to support uninterrupted commuter movement
- Smart and convenient tolling systems enabled by technology
- Eco-friendly design principles aligned with sustainable infrastructure development
- A dedicated team of experts managing operations, safety, and service quality
Toll Attendants form a core part of the expressway’s operational framework, serving as the primary interface between motorists and toll management systems.
Position Overview: Toll Attendant
The Toll Attendant role is a frontline operational position responsible for supporting toll station activities along the Nairobi Expressway. The role requires accuracy, attention to detail, and adherence to company policies and procedures.
Toll Attendants are expected to support efficient toll operations while maintaining professionalism and operational discipline within a high-traffic environment.
Key Responsibilities
The primary responsibilities of the Toll Attendant role include the following:
- Collection of toll fees from motorists in line with established tolling procedures
- Accurate handling and processing of cash and electronic toll payments
- Verification of toll transactions to ensure correct charges and minimize discrepancies
- Maintenance of toll station facilities as prescribed by the company
- Ensuring assigned toll booths and workstations remain orderly and functional
- Supporting smooth traffic flow at toll points through efficient service delivery
- Assisting motorists with basic toll-related information where required
- Compliance with company policies, safety standards, and internal controls
- Performing any other duties assigned by the company in support of expressway operations
Required Skills and Experience
Candidates applying for the Toll Attendant position must meet the following criteria:
- Diploma qualification or above from a recognized institution
- Prior work experience in a similar role preferred
- Exposure to customer service, toll operations, transport services, or revenue collection roles is an added advantage
- Basic IT skills, including the ability to use electronic or computerized systems
- Ability to follow standard operating procedures and handle transactions accurately
- Strong attention to detail and operational discipline
- Willingness to work flexible shifts, including nights, weekends, and public holidays
- Ability to work effectively as part of a team in a structured operational environment
Work Environment and Operational Context
Toll Attendants will operate within designated toll stations along the Nairobi Expressway. The role requires sustained focus, interaction with motorists, and adherence to strict operational and safety protocols.
Key aspects of the work environment include:
- A fast-paced, high-traffic operational setting
- Shift-based work schedules aligned with 24-hour expressway operations
- Use of tolling and payment systems supported by technology
- Emphasis on accuracy, safety, and service consistency
The position provides practical exposure to large-scale transport infrastructure operations and toll management systems.
Vacancy Summary
- Job Title: Toll Attendant
- Number of Vacancies: 20
- Location: Nairobi, Kenya
- Academic Requirement: Diploma or above
- Gender: Equal Opportunity
- Application Deadline: 30th January, 2026
Application Process
Interested candidates who meet the above requirements are encouraged to submit their applications before the stated deadline through the designated application platform.
