Reporting to the Senior Manager-Converged Networks support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network.
Responsibilities
- Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA and provide support in complex cross-domain faults.
- Review and Implement Optical transport configuration changes as per the changes execution process and procedures.
- Participate in the formulation of high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
- Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
- Cost management through recommending solutions/equipment/ technology/new features that can contribute to lower NOPEX and TCO.
- Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.
- Perform daily Optical network Optimization to improve on availability and performance KPI’s .
- Carry out acceptance of new transport infrastructure and technologies before traffic loading.
- Ensure proper synchronization of all network elements and perform maintenance of the network clocks
- Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.
- Review and participate in negotiation of transport, leased fiber and services contracts and ensure all support aspects are covered in the contracts and SLA’s.
- Ensure all core transport elements are manageable from the NMS’s
- Carry out demand and capacity management and Approval of leased bandwidth capacities or Tx facilities from third parties.
- Automate existing and new processes.
- Ensure proper test gear and skills are retained in the Optical transport and IP support team.
Qualifications
- Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.
- At least two years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
- Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
- Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
- Strong technical analysis, robust troubleshooting and problem resolution skills.
- Experience in outside plant fiber, issue identification, and maintenance.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.Apply Now
Job Info
- Job Identification1129
- Job CategoryInformation Technology
- Posting Date12/01/2026, 09:18
- Apply Before16/01/2026, 12:00
- Locations Safaricom House, Waiyaki Way, Westlands, P.O Box 66827, 00800, KE
