A leading financial services institution operating in Kenya is inviting applications from qualified and experienced professionals to fill a wide range of strategic, managerial, specialist, and operational roles across its business units. These opportunities span customer experience, banking segments, supply chain governance, risk and compliance, audit, product management, treasury, communications, and relationship management. The roles are designed to strengthen institutional performance, enhance customer value, reinforce governance frameworks, and support sustainable growth across retail, SME, corporate, and group-level functions.
The advertised positions are based in Kenya and are open to professionals who demonstrate the ability to operate in complex, regulated, and performance-driven environments. Each role contributes to the institution’s broader objectives of service excellence, risk management, operational efficiency, innovation, and stakeholder engagement. This job advert is structured to provide a clear overview of each vacancy, including its purpose and key responsibilities, to support informed applications through third-party job boards.
All positions listed below are currently open and have specific application closing dates. Interested candidates are encouraged to review the detailed job descriptions carefully to ensure alignment with their professional experience and career objectives.
Vacancy Listings and Detailed Job Descriptions
Biashara Banking – Quality Manager
Location: Kenya
Closing Date: January 23, 2026
The Biashara Banking Quality Manager is responsible for driving service quality, operational standards, and performance consistency within the Biashara Banking portfolio. The role focuses on embedding quality assurance frameworks, monitoring service delivery, and ensuring that customer interactions and processes align with defined service benchmarks.
Key duties include developing and implementing quality management frameworks for Biashara Banking products and services, conducting regular quality assessments and reviews, and identifying gaps in service delivery. The role involves analyzing customer feedback, service metrics, and operational data to recommend process improvements. The Quality Manager works closely with relationship teams, operations, risk, and customer experience units to ensure service standards are consistently applied. Additional responsibilities include supporting training initiatives, preparing quality performance reports, and contributing to continuous improvement programs across the Biashara Banking segment.
Relationship Manager – SME
Location: Kenya
Closing Date: January 27, 2026
The Relationship Manager – SME is responsible for managing and growing a portfolio of small and medium enterprise clients. The role focuses on building long-term relationships, understanding client business needs, and delivering appropriate financial solutions.
Key responsibilities include acquiring new SME clients, managing existing relationships, and ensuring portfolio growth in line with business targets. The role involves conducting client engagements, structuring financial solutions, monitoring account performance, and ensuring compliance with internal policies and regulatory requirements. The Relationship Manager collaborates with credit, operations, and product teams to deliver timely and effective service. Ongoing portfolio monitoring, risk identification, and proactive client support are central to the role.
Contact Centre Excellence Manager
Location: Kenya
Closing Date: January 27, 2026
The Contact Centre Excellence Manager is responsible for driving operational excellence, service quality, and performance optimization within the contact centre function. The role focuses on ensuring efficient customer interactions across multiple channels while maintaining high service standards.
Key duties include overseeing contact centre performance metrics, implementing service improvement initiatives, and ensuring adherence to customer experience standards. The role involves analyzing call data, customer feedback, and operational trends to improve efficiency and effectiveness. The manager works closely with technology, customer experience, and training teams to enhance service delivery. Additional responsibilities include supporting workforce optimization, process improvements, and reporting on contact centre performance outcomes.
CX Intelligence Lead
Location: Kenya
Closing Date: January 27, 2026
The CX Intelligence Lead is responsible for leveraging data, insights, and analytics to inform customer experience strategy and decision-making. The role focuses on translating customer data into actionable insights that drive service improvements and innovation.
Key responsibilities include collecting and analyzing customer experience data from multiple sources, developing dashboards and reports, and identifying trends and opportunities for improvement. The role involves working with cross-functional teams to embed customer insights into product design, service delivery, and process optimization. The CX Intelligence Lead also supports research initiatives, customer journey mapping, and performance measurement frameworks.
Customer Engagement Excellence Manager
Location: Kenya
Closing Date: January 27, 2026
The Customer Engagement Excellence Manager is responsible for designing, implementing, and monitoring customer engagement strategies across touchpoints. The role focuses on enhancing consistency, relevance, and effectiveness of customer interactions.
Key duties include developing engagement frameworks, monitoring customer journeys, and identifying opportunities to improve engagement outcomes. The role involves collaborating with marketing, customer experience, and business teams to align engagement initiatives with organizational objectives. The manager tracks engagement metrics, supports continuous improvement initiatives, and contributes to customer-centric culture development.
Group CX Partner – Service Engagement
Location: Kenya
Closing Date: January 27, 2026
The Group CX Partner – Service Engagement serves as a strategic partner to business units on service engagement matters. The role focuses on aligning group-level customer experience standards with operational execution across the organization.
Key responsibilities include advising business units on service engagement strategies, supporting implementation of group CX frameworks, and monitoring adherence to defined standards. The role involves facilitating cross-functional collaboration, addressing service gaps, and supporting transformation initiatives. Regular reporting, stakeholder engagement, and contribution to group-wide CX governance are integral to the role.
Relationship Supervisor – SME
Location: Kenya
Closing Date: January 27, 2026
The Relationship Supervisor – SME provides oversight and leadership to SME relationship teams. The role focuses on ensuring effective portfolio management, performance delivery, and compliance with policies.
Key duties include supervising relationship officers, monitoring portfolio performance, and supporting business growth initiatives. The role involves reviewing client proposals, ensuring service quality, and addressing escalated client issues. The supervisor contributes to coaching, performance management, and continuous improvement within the SME banking function.
Group Supply Chain Risk Governance Manager
Location: Kenya
Closing Date: January 27, 2026
The Group Supply Chain Risk Governance Manager is responsible for establishing and overseeing risk governance frameworks within the group supply chain function. The role focuses on identifying, assessing, and mitigating supply chain risks.
Key responsibilities include developing risk governance policies, conducting risk assessments, and ensuring compliance with internal and external requirements. The role involves collaborating with procurement, operations, and risk teams to embed risk management practices. Regular reporting, monitoring risk indicators, and supporting audits are key aspects of the role.
Group Supply Chain Governance Frameworks Manager
Location: Kenya
Closing Date: January 27, 2026
The Group Supply Chain Governance Frameworks Manager is responsible for designing and maintaining governance frameworks that guide supply chain operations across the group.
Key duties include developing policies, procedures, and standards, ensuring consistent application across business units, and reviewing governance effectiveness. The role involves stakeholder engagement, continuous improvement initiatives, and alignment with regulatory and organizational requirements.
Group Supply Chain Performance Monitoring and KPI Reporting Manager
Location: Kenya
Closing Date: January 27, 2026
This role focuses on performance measurement and reporting within the group supply chain function. The manager is responsible for developing and monitoring KPIs to support data-driven decision-making.
Key responsibilities include designing performance dashboards, analyzing operational data, and producing management reports. The role involves working closely with supply chain leadership to identify improvement opportunities and track progress against objectives.
Communications and Advertising Manager
Location: Kenya
Closing Date: January 19, 2026
The Communications and Advertising Manager is responsible for managing internal and external communications and advertising initiatives. The role focuses on brand consistency, message effectiveness, and stakeholder engagement.
Key duties include developing communication strategies, managing advertising campaigns, and coordinating with internal teams and external partners. The role involves content oversight, campaign performance analysis, and alignment with organizational objectives.
Senior Product Manager – Fraud, Risk and AML
Location: Kenya
Closing Date: January 26, 2026
The Senior Product Manager – Fraud, Risk and AML is responsible for managing products and solutions that address fraud prevention, risk management, and anti-money laundering requirements.
Key responsibilities include defining product roadmaps, coordinating cross-functional development, and ensuring solutions meet regulatory and business needs. The role involves stakeholder engagement, performance monitoring, and continuous enhancement of risk-related products.
Business Process Audit Manager
Location: Kenya
Closing Date: January 26, 2026
The Business Process Audit Manager is responsible for evaluating the effectiveness of business processes and internal controls. The role focuses on identifying risks, inefficiencies, and opportunities for improvement.
Key duties include planning and conducting audits, preparing audit reports, and following up on agreed actions. The role involves collaboration with business units and contributing to governance and assurance frameworks.
Group Supply Chain Compliance Assurance Manager
Location: Kenya
Closing Date: January 26, 2026
This role focuses on ensuring compliance within the group supply chain function. The manager is responsible for monitoring adherence to policies, standards, and regulatory requirements.
Key responsibilities include conducting compliance reviews, supporting corrective actions, and reporting on compliance status. The role involves coordination with governance, risk, and audit teams.
Head of Youth Banking Segment
Location: Kenya
Closing Date: January 26, 2026
The Head of Youth Banking Segment is responsible for leading the strategy and performance of the youth banking portfolio.
Key duties include developing segment strategies, overseeing product offerings, and driving customer acquisition and engagement. The role involves performance monitoring, stakeholder collaboration, and innovation initiatives targeting youth customers.
Head of Non-Bank Financial Institutions and Financial Institutions
Location: Kenya
Closing Date: January 26, 2026
This role provides leadership for relationships with non-bank financial institutions and financial institutions.
Key responsibilities include strategy development, relationship management, and portfolio performance oversight. The role involves market engagement, deal structuring, and coordination with internal teams.
Chargeback Analyst
Location: Kenya
Closing Date: January 26, 2026
The Chargeback Analyst is responsible for managing chargeback processes and dispute resolution.
Key duties include reviewing chargeback cases, coordinating with internal teams, and ensuring timely resolution. The role involves data analysis, reporting, and compliance with payment network rules.
Treasury Business Analyst
Location: Kenya
Closing Date: January 23, 2026
The Treasury Business Analyst supports treasury operations through analysis, reporting, and process improvement.
Key responsibilities include data analysis, system support, and collaboration with treasury teams to enhance operational efficiency.
Manager Revenue Assurance – Finserve
Location: Kenya
Closing Date: January 23, 2026
The Manager Revenue Assurance – Finserve is responsible for safeguarding revenue streams and identifying leakage risks.
Key duties include monitoring revenue performance, conducting assurance reviews, and implementing controls. The role involves reporting, analysis, and collaboration with finance and operations teams.
Relationship Officer – Pamoja Banking
Location: Kenya
Closing Date: January 14, 2026
The Relationship Officer – Pamoja Banking manages customer relationships within the Pamoja Banking segment.
Key responsibilities include client engagement, service delivery, and portfolio support. The role involves cross-functional collaboration and adherence to service standards.
Valuer – Credit Administration – Compliance and Documentation
Location: Kenya
Closing Date: January 21, 2026
The Valuer supports credit administration through valuation reviews, compliance checks, and documentation management.
Key duties include reviewing valuation reports, ensuring documentation completeness, and supporting credit processes.
Regional Relationship Manager – SME (North Eastern)
Location: Kenya
Closing Date: January 21, 2026
The Regional Relationship Manager – SME (North Eastern) is responsible for leading SME banking activities within the North Eastern region.
Key responsibilities include regional portfolio growth, team leadership, and stakeholder engagement. The role involves performance management, risk oversight, and market development.
Conclusion
These vacancies present an opportunity for professionals to contribute to a dynamic financial services environment with a strong focus on governance, customer experience, innovation, and sustainable growth. Each role plays a critical part in supporting organizational objectives and delivering value to customers and stakeholders across Kenya.
