EQUITY BANK – CAREER OPPORTUNITIES IN KENYA
Equity Bank is a leading inclusive financial services group committed to transforming lives, giving dignity, and expanding opportunities across Africa. As part of its continued growth and innovation agenda, Equity Bank invites talented, driven, and results-oriented professionals to apply for the following exciting career opportunities based in Kenya. These roles span banking, risk, sustainability, customer experience, supply chain governance, audit, product management, and leadership functions.
1. Sustainability and ESG Analyst
Location: Kenya
Closing Date: 26 January 2026
Job Description:
The Sustainability and ESG Analyst supports the development, implementation, and monitoring of the Bank’s Environmental, Social, and Governance (ESG) strategy. The role involves ESG data analysis, reporting, and supporting sustainability initiatives across the Group.
2. Biashara Banking – Quality Manager
Location: Kenya
Closing Date: 23 January 2026
Job Description:
This role is responsible for driving quality standards within the Biashara Banking segment. The Quality Manager ensures service excellence, process efficiency, and continuous improvement across customer touchpoints.
3. Relationship Manager – SME
Location: Kenya
Closing Date: 27 January 2026
Job Description:
The Relationship Manager – SME manages and grows a portfolio of SME clients by providing tailored financial solutions, strengthening client relationships, and driving business growth while managing risk.
4. Contact Centre Excellence Manager
Location: Kenya
Closing Date: 27 January 2026
Job Description:
This role focuses on enhancing contact centre performance through service quality improvement, process optimization, and customer experience excellence across all interaction channels.
5. CX Intelligence Lead
Location: Kenya
Closing Date: 27 January 2026
Job Description:
The CX Intelligence Lead is responsible for customer experience analytics, insights generation, and translating customer data into actionable strategies that improve service delivery and satisfaction.
6. Customer Engagement Excellence Manager
Location: Kenya
Closing Date: 27 January 2026
Job Description:
This role oversees customer engagement strategies, ensuring consistent, meaningful, and high-quality interactions across all channels and customer segments.
7. Group CX Partner – Service Engagement
Location: Kenya
Closing Date: 27 January 2026
Job Description:
The role partners with business units to embed customer-centric practices, align service engagement initiatives, and ensure CX standards are consistently applied across the Group.
8. Relationship Supervisor – SME
Location: Kenya
Closing Date: 27 January 2026
Job Description:
The Relationship Supervisor – SME provides leadership to relationship officers, oversees portfolio performance, supports business growth initiatives, and ensures compliance with credit and operational standards.
9. Group Supply Chain Risk Governance Manager
Location: Kenya
Closing Date: 27 January 2026
Job Description:
This role manages supply chain risk governance frameworks, identifies and mitigates risks, and ensures alignment with the Bank’s enterprise risk management policies.
10. Group Supply Chain Governance Frameworks Manager
Location: Kenya
Closing Date: 27 January 2026
Job Description:
Responsible for developing, reviewing, and maintaining supply chain governance frameworks, policies, and controls to ensure compliance, transparency, and operational efficiency.
11. Group Supply Chain Performance Monitoring and KPI Reporting Manager
Location: Kenya
Closing Date: 27 January 2026
Job Description:
This role focuses on performance monitoring, KPI development, and reporting across supply chain operations to support data-driven decision-making.
12. Communications and Advertising Manager
Location: Kenya
Closing Date: 19 January 2026
Job Description:
The Communications and Advertising Manager oversees brand communication, advertising campaigns, media planning, and messaging to strengthen Equity Bank’s brand presence and reputation.
13. Senior Product Manager (Fraud, Risk & AML)
Location: Kenya
Closing Date: 26 January 2026
Job Description:
This role leads the development and management of fraud, risk, and AML products, ensuring robust controls, regulatory alignment, and innovative solutions to mitigate financial crime.
14. Business Process Audit Manager
Location: Kenya
Closing Date: 26 January 2026
Job Description:
The Business Process Audit Manager plans and executes audits to evaluate process effectiveness, internal controls, and compliance, providing assurance and improvement recommendations.
15. Group Supply Chain Compliance Assurance Manager
Location: Kenya
Closing Date: 26 January 2026
Job Description:
Responsible for compliance assurance within supply chain operations, including audits, monitoring, and reporting to ensure adherence to internal policies and regulatory requirements.
16. Head of Youth Banking Segment
Location: Kenya
Closing Date: 26 January 2026
Job Description:
This leadership role drives the strategy, growth, and performance of the Youth Banking segment, focusing on innovative products, partnerships, and customer acquisition.
17. Head of Non-Bank Financial Institutions & Financial Institutions
Location: Kenya
Closing Date: 26 January 2026
Job Description:
The role provides strategic leadership in managing relationships with financial institutions and non-bank financial institutions, driving growth, partnerships, and portfolio performance.
18. Chargeback Analyst
Location: Kenya
Closing Date: 26 January 2026
Job Description:
The Chargeback Analyst manages card dispute processes, investigates chargebacks, ensures compliance with card scheme rules, and minimizes financial and operational risk.
19. Treasury Business Analyst
Location: Kenya
Closing Date: 23 January 2026
Job Description:
This role supports treasury operations through business analysis, system enhancements, reporting, and process optimization to improve efficiency and risk management.
20. Manager, Revenue Assurance – Finserve
Location: Kenya
Closing Date: 23 January 2026
Job Description:
The Manager Revenue Assurance oversees revenue monitoring, leakage prevention, controls, and reporting within Finserve operations to safeguard income streams.
21. Relationship Officer – Pamoja Banking
Location: Kenya
Closing Date: 14 January 2026
Job Description:
The Relationship Officer manages customer relationships within the Pamoja Banking segment, delivering financial solutions, growing the portfolio, and ensuring customer satisfaction.
22. Valuer – Credit Administration (Compliance & Documentation)
Location: Kenya
Closing Date: 21 January 2026
Job Description:
This role supports credit administration through property valuation review, compliance checks, and documentation management to support credit risk decisions.
23. Regional Relationship Manager – SME (North Eastern)
Location: Kenya
Closing Date: 21 January 2026
Job Description:
The Regional Relationship Manager oversees SME business performance in the North Eastern region, driving growth, managing teams, and strengthening regional client relationships.
