A leading financial services institution operating within Kenya’s dynamic banking sector has announced several senior and mid-level career opportunities across its Consumer Banking, Corporate and Institutional Banking, and Debt Recovery & Special Assets functions. These roles are structured to support the institution’s strategic focus on relationship-led banking, portfolio growth, risk management, and customer-centric service delivery across retail, elite, diaspora, institutional, and recovery segments.
The vacancies are open-ended contracts based in Nairobi, the Head Office, and the Pwani region, offering experienced professionals an opportunity to contribute to business development, client relationship management, asset quality improvement, and institutional growth. The institution seeks individuals capable of managing complex client portfolios, strengthening stakeholder engagement, and driving sustainable financial performance within regulated banking environments.
This job advert provides a detailed overview of each available position, including role context, key responsibilities, reporting expectations, and operational scope. All roles listed below are currently open for applications, and interested candidates are encouraged to review the job descriptions carefully before applying.
Open Positions Overview
The following positions are currently available:
- Senior Relationship Manager, Elite & Diaspora Banking
- Senior Relationship Manager, Institutional Banking
- Officer, Retail Recoveries
- Relationship Manager, Elite & Diaspora Banking – Pwani
Each role is described in detail in the sections below.
Senior Relationship Manager, Elite & Diaspora Banking
Department: Consumer Banking
Band/Level: Senior Manager
Contract Terms: Open Ended
Location: Nairobi
Expiry Date: 26 January 2026
Role Purpose
The Senior Relationship Manager, Elite & Diaspora Banking is responsible for managing and growing relationships with high-net-worth individuals and diaspora clients. The role focuses on delivering tailored banking solutions, driving portfolio growth, and ensuring superior service standards across elite and diaspora customer segments. The position plays a strategic role in revenue generation, client retention, and the expansion of the bank’s elite banking footprint.
This role requires close collaboration with internal product teams, operations units, and risk management functions to deliver integrated financial solutions that align with client needs and regulatory requirements.
Key Duties and Responsibilities
The Senior Relationship Manager will manage a portfolio of elite and diaspora clients, ensuring that each relationship is actively serviced and developed in line with the bank’s growth strategy. This includes identifying opportunities for cross-selling and upselling appropriate banking products and services.
The role involves building long-term relationships with clients through proactive engagement, regular portfolio reviews, and personalized financial advisory support. The position holder will act as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and coordinating service delivery across internal teams.
The Senior Relationship Manager will be responsible for growing deposits, assets under management, and lending portfolios within the elite and diaspora segment. This includes identifying new business opportunities through market intelligence, referrals, and targeted relationship-building initiatives.
Risk management is a core responsibility of the role. The position holder will ensure that all client activities comply with internal policies, regulatory requirements, and anti-money laundering guidelines. This includes monitoring account performance, conducting periodic reviews, and escalating potential risks appropriately.
The role also involves preparing and presenting portfolio performance reports, revenue forecasts, and relationship plans to senior management. The position holder will contribute to the development of segment-specific strategies and participate in initiatives aimed at enhancing the elite and diaspora banking proposition.
Senior Relationship Manager, Institutional Banking
Department: Corporate & Institutional Banking
Band/Level: Senior Manager
Contract Terms: Open Ended
Location: Head Office
Expiry Date: 26 January 2026
Role Purpose
The Senior Relationship Manager, Institutional Banking is responsible for managing and expanding relationships with institutional clients, including corporates, public sector entities, and large organizations. The role focuses on structuring complex financial solutions, managing large-scale portfolios, and supporting institutional clients in achieving their financial and operational objectives.
The position plays a key role in driving institutional business growth, maintaining strong client relationships, and ensuring effective risk and credit management within the corporate and institutional banking space.
Key Duties and Responsibilities
The Senior Relationship Manager will manage a portfolio of institutional clients, serving as the primary relationship owner and strategic advisor. This includes understanding client business models, financial needs, and long-term objectives to deliver customized banking solutions.
The role involves originating and structuring credit facilities, transaction banking solutions, and other institutional products in collaboration with product specialists and credit teams. The position holder will coordinate deal execution from origination through approval and disbursement.
The Senior Relationship Manager will be responsible for growing revenue through balance sheet expansion, fee income generation, and increased product penetration across institutional clients. This includes identifying new opportunities within existing relationships and pursuing new institutional business leads.
Portfolio monitoring and risk management form a critical part of the role. The position holder will ensure that credit exposures are actively monitored, covenants are tracked, and early warning signals are identified and addressed in a timely manner.
The role also involves preparing detailed credit proposals, relationship reviews, and portfolio performance reports for internal governance forums. The Senior Relationship Manager will engage with internal stakeholders to ensure efficient service delivery and compliance with regulatory and internal risk standards.
Officer, Retail Recoveries
Department: Debt Recovery & Special Assets
Band/Level: Officer
Contract Terms: Open Ended
Location: Head Office
Expiry Date: 26 January 2026
Role Purpose
The Officer, Retail Recoveries is responsible for managing delinquent retail loan accounts with the objective of minimizing credit losses and improving asset quality. The role focuses on recovery of non-performing loans through structured engagement with customers, negotiation of repayment plans, and implementation of recovery strategies in line with policy and regulatory guidelines.
This position plays a key role in supporting the bank’s credit risk management framework and ensuring effective resolution of distressed retail accounts.
Key Duties and Responsibilities
The Officer, Retail Recoveries will manage a portfolio of delinquent retail loan accounts, including personal loans, overdrafts, and other retail credit facilities. The role involves reviewing account statuses, identifying recovery opportunities, and developing appropriate action plans.
The position holder will engage directly with customers to negotiate repayment arrangements, restructures, or settlements where applicable. This includes maintaining clear communication, documenting agreements, and following up on repayment commitments.
The role involves coordinating with internal units such as legal, credit, and branch teams to support recovery actions. The Officer will also work with external service providers, including debt collection agencies, where applicable.
Monitoring and reporting are key aspects of the role. The position holder will track recovery performance, update account records, and prepare regular reports on recoveries, roll rates, and portfolio trends for management review.
The Officer, Retail Recoveries will ensure that all recovery activities are conducted in compliance with internal policies, consumer protection guidelines, and regulatory requirements. The role also involves identifying systemic issues contributing to delinquency and providing feedback to support credit process improvements.
Relationship Manager, Elite & Diaspora Banking – Pwani
Department: Consumer Banking
Band/Level: Manager
Contract Terms: Open Ended
Location: Pwani
Expiry Date: 26 January 2026
Role Purpose
The Relationship Manager, Elite & Diaspora Banking – Pwani is responsible for managing and growing relationships with elite and diaspora clients within the Pwani region. The role focuses on delivering personalized banking solutions, expanding the regional client base, and strengthening the bank’s presence among high-value customers in the coastal region.
The position supports the implementation of the elite and diaspora banking strategy at a regional level, working closely with branch teams and central support functions.
Key Duties and Responsibilities
The Relationship Manager will manage a portfolio of elite and diaspora clients within the Pwani region, ensuring consistent service delivery and proactive relationship management. This includes conducting regular client visits and portfolio reviews.
The role involves identifying opportunities to grow deposits, loans, and other banking products within the assigned client base. The position holder will actively pursue new business through referrals, networking, and targeted client acquisition initiatives.
The Relationship Manager will serve as the primary point of contact for clients, coordinating with internal teams to ensure timely resolution of service requests and delivery of tailored financial solutions.
Risk and compliance responsibilities include ensuring that client accounts are properly documented, monitored, and reviewed in line with internal policies and regulatory standards. The position holder will monitor account performance and escalate potential risks as required.
The role also involves preparing regional performance reports, contributing to sales planning, and supporting initiatives aimed at enhancing customer experience and brand visibility within the Pwani region.
General Information
All positions are offered on open-ended contracts and are subject to the institution’s policies and procedures. The roles require close collaboration with internal teams and adherence to regulatory and compliance frameworks applicable to the banking sector.
Applications must be submitted through the designated application platform before the stated expiry date. Only shortlisted candidates will be contacted.
