SBM Bank Kenya
Explore Available Career Opportunities
SBM Bank Kenya continues to strengthen its position as a dynamic, customer-centric financial institution offering innovative banking solutions across retail, corporate, institutional, and digital banking segments. As part of our growth strategy, we are seeking experienced, results-driven, and forward-thinking professionals to join our team in Nairobi, Head Office, and the Pwani region.
These roles offer an opportunity to work in a fast-paced banking environment that values performance, integrity, collaboration, and customer excellence. If you are passionate about relationship management, financial solutions, operational excellence, or digital transformation, SBM Bank provides a platform to grow your career while making meaningful impact.
Below are the current open positions:
1. Senior Relationship Manager, Elite & Diaspora Banking
Band/Level: Senior Manager
Department: Consumer Banking
Contract Terms: Open Ended
Location: Nairobi
Expiry Date: 26 January 2026
Job Description
The Senior Relationship Manager, Elite & Diaspora Banking will be responsible for managing and growing a portfolio of high-net-worth and diaspora clients. The role focuses on delivering personalized banking solutions while driving revenue growth through deposits, lending, investments, and cross-selling of the bank’s products and services.
Key responsibilities include managing long-term client relationships, understanding client financial needs, identifying new business opportunities, and ensuring excellent service delivery. The role also involves portfolio performance monitoring, risk management, and collaboration with internal teams to deliver tailored financial solutions. The successful candidate will champion customer retention, acquisition, and brand positioning within the elite and diaspora banking segment.
2. Senior Relationship Manager, Institutional Banking
Band/Level: Senior Manager
Department: Corporate & Institutional Banking
Contract Terms: Open Ended
Location: Head Office
Expiry Date: 26 January 2026
Job Description
The Senior Relationship Manager, Institutional Banking will manage strategic relationships with institutional clients, including corporates, public sector entities, and large organizations. The role is responsible for driving business growth through structured financial solutions, transaction banking, and credit facilities.
Key duties include managing institutional client portfolios, structuring and executing complex banking transactions, identifying growth opportunities, and ensuring compliance with credit and risk policies. The role requires close coordination with internal stakeholders to deliver seamless banking services while maintaining strong client engagement. Performance will be measured through portfolio growth, revenue generation, risk quality, and client satisfaction.
3. Senior Officer, Retail Recoveries
Band/Level: Senior Officer
Department: Debt Recovery & Special Assets
Contract Terms: Open Ended
Location: Head Office
Expiry Date: 29 January 2026
Job Description
The Senior Officer, Retail Recoveries will support the management of non-performing retail loan portfolios to minimize credit losses and improve asset quality. The role focuses on recovery strategies, customer engagement, and restructuring of delinquent accounts.
Key responsibilities include monitoring overdue accounts, engaging customers to negotiate repayment arrangements, coordinating recovery actions, and maintaining accurate recovery records. The role also involves working closely with legal, collections, and credit teams to ensure effective recovery processes while adhering to internal policies and regulatory requirements. The position plays a critical role in improving portfolio performance and reducing default risk.
4. Relationship Manager, Elite & Diaspora Banking – Pwani
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open Ended
Location: Pwani Region
Expiry Date: 26 January 2026
Job Description
The Relationship Manager, Elite & Diaspora Banking – Pwani will manage and expand a portfolio of high-value clients within the coastal region. The role focuses on providing personalized banking solutions to elite and diaspora customers while driving deposit growth, lending, and investment uptake.
Responsibilities include building strong client relationships, identifying business opportunities within the region, and delivering tailored financial solutions aligned with client needs. The role also involves market penetration, portfolio monitoring, and collaboration with branch and central teams to enhance customer experience. The position contributes directly to regional business growth and brand visibility.
5. Head of Custodial Services
Band/Level: Head
Department: Corporate & Institutional Banking
Contract Terms: Open Ended
Location: Head Office
Expiry Date: 30 January 2026
Job Description
The Head of Custodial Services will provide strategic leadership and oversight of the bank’s custody and asset servicing operations. The role is responsible for managing institutional custody services, ensuring operational efficiency, regulatory compliance, and service excellence.
Key responsibilities include overseeing custody operations, managing relationships with institutional investors, ensuring compliance with regulatory and governance requirements, and driving service innovation. The role also involves setting strategic direction, managing risk, leading teams, and enhancing the bank’s custodial service offering. This is a senior leadership position with accountability for operational performance, client satisfaction, and business growth.
6. Senior Manager – IT Service Management
Band/Level: Senior Manager
Department: IT & Digital
Contract Terms: Open Ended
Location: Head Office
Expiry Date: 02 February 2026
Job Description
The Senior Manager – IT Service Management will be responsible for overseeing the delivery, stability, and continuous improvement of IT services across the bank. The role ensures that IT systems and services support business operations effectively and reliably.
Key responsibilities include managing IT service delivery frameworks, overseeing incident, problem, and change management processes, and ensuring adherence to service level agreements. The role involves close collaboration with business units to align IT services with organizational needs, driving operational efficiency, and enhancing digital service reliability. The position plays a critical role in supporting the bank’s digital transformation and technology-driven initiatives.
