Deutsche Post DHL Group operates as one of the largest and most diversified logistics companies in the world, delivering integrated solutions that connect people, markets, and businesses across borders. With operations in more than 220 countries and territories, the organization supports global trade, eCommerce, contract logistics, international express delivery, and freight forwarding. Within this extensive network, DHL Supply Chain Kenya plays a key role in providing warehousing, transport, and logistics services to major clients in the region.
As part of its ongoing operational requirements, DHL Supply Chain Kenya is seeking to fill the position of Driver Lead within its Transport Logistics business unit. This role is based at the Kenya Breweries Limited site in Kasarani, Nairobi, and reports directly to the Fleet Manager. The Driver Lead role is a senior operational position focused on planning, managing, and coordinating heavy goods vehicle (HGV) drivers to ensure that transport services are delivered efficiently, safely, and in line with contractual and organizational standards.
This vacancy is intended for an individual with substantial experience in logistics operations and driver management, capable of balancing service quality, cost control, compliance, and people leadership. The closing date for applications is 22nd January 2026.
Vacancy Overview
Job Title: Driver Lead
Job Number: 331504
Business Area / Unit: Transport Logistics
Location: KBL Site, Kasarani – Nairobi
Country: Kenya
Reports To: Fleet Manager
Job Type: Full-time
Closing Date: 22nd January 2026
The Driver Lead position is responsible for overseeing all HGV driver activities within the assigned operation. The role exists to ensure that customer requirements are met consistently while maintaining high standards of safety, professionalism, compliance, and cost efficiency. The individual in this role acts as a central point of coordination between drivers, management, control towers, workshops, and operational teams.
Role Outline
The primary purpose of the Driver Lead role is to plan, manage, and coordinate all HGV driver activities in the country to ensure that cost-effective and high-quality service is delivered to both internal and external customers. This is carried out in alignment with DHL Supply Chain strategy, contractual obligations, and statutory requirements.
The role requires a combination of operational oversight, people management, performance monitoring, stakeholder collaboration, and risk control. The Driver Lead is expected to ensure that drivers are adequately resourced, well managed, and supported to deliver their duties effectively while complying with company policies, legal requirements, and industry best practices.
Detailed Job Description
The responsibilities of the Driver Lead role are grouped into two primary areas: Operational Management and Leadership & Stakeholder Collaboration. Each area is critical to the overall effectiveness of the transport operation and the successful delivery of services to clients.
- Operational Management
The Driver Lead is accountable for the day-to-day operational management of HGV drivers within the assigned site and customer operation. This responsibility encompasses service delivery, driver availability, compliance, documentation, performance monitoring, and cost control.
Customer Service and Driver Conduct
The role requires ensuring that both internal and external customers are treated with respect at all times by drivers. Drivers are expected to demonstrate professionalism, courtesy, and adherence to service standards during all customer interactions. The Driver Lead is responsible for setting expectations, monitoring behavior, and addressing any conduct-related issues promptly to maintain a high level of customer satisfaction.
Driver Availability and Resource Planning
A core responsibility of the role is to ensure the continuous availability of competent drivers to meet customer requirements. This includes workforce planning, managing leave, sick offs, rest days, and ensuring that duty rosters are structured to maximize driver availability without compromising legal rest requirements or cost controls. The Driver Lead designs driver duty rosters with consideration for operational demand, statutory rest periods, and cost implications such as sixth and seventh day work, allowances, and overtime.
Team Leadership and Supervision
The Driver Lead leads and manages a team of drivers, providing direction, guidance, and oversight. This includes assigning duties, monitoring attendance and punctuality, addressing performance issues, and fostering a culture of accountability and respect. The role requires close engagement with drivers to ensure alignment with operational goals and company values.
Customer Grievances and Issue Resolution
Handling customer grievances or queries related to HGV drivers forms an important part of the role. The Driver Lead investigates reported issues, engages with relevant stakeholders, and implements corrective actions where necessary. Effective communication and timely resolution are essential to maintaining customer trust and contractual compliance.
Operational Liaison and Communication
The Driver Lead acts as the principal operational liaison between DHL Supply Chain management and the driver team. This involves communicating operational instructions, policy updates, performance feedback, and expectations from management to drivers, as well as escalating challenges, risks, and outcomes from the driver team to management on a daily basis.
Collaboration with Control Tower, Workshop, and Operations Teams
The role requires building and maintaining trusted working relationships with control tower teams, workshop personnel, and operational colleagues. This collaboration ensures efficient execution of driver duties, timely vehicle maintenance, effective route planning, and coordinated responses to operational disruptions.
Daily Reporting and Performance Updates
The Driver Lead is responsible for appraising management on general driver activities, challenges, and outcomes on a day-to-day basis. This includes providing updates on service delivery, driver performance, incidents, exceptions, and any emerging operational risks that may impact service quality or costs.
Driver Training and Development Support
The role involves working closely with the driver trainer to support training initiatives, refresher programs, and skills development. This ensures that drivers remain competent, compliant, and aligned with operational standards and safety requirements.
Compliance with Statutory and Industry Obligations
Ensuring compliance with all DHL Supply Chain statutory and industry best practice obligations related to driver management is a critical responsibility. This includes adherence to road safety regulations, working time directives, health and safety standards, and local labor legislation.
Documentation and Administrative Control
The Driver Lead ensures that all delivery paperwork, briefing and debriefing reports, pre-position checklists, weekly timesheets, and other required documentation are checked for accuracy and completeness. Documents must be appropriately filed or forwarded to relevant personnel in a timely and organized manner to support billing, audits, and compliance reviews.
Violation Management and Corrective Action
The role includes evaluating driver violation reports and taking appropriate measures. This may involve counseling, retraining, disciplinary action, or escalation in line with company policies and local regulations.
Health, Safety, Quality, and BCM Compliance
The Driver Lead ensures that the driver management function complies with company and local statutory obligations related to health and safety, quality management, and business continuity management. This includes implementing safety initiatives, monitoring compliance, and supporting audits and inspections.
Exception Reporting and Cost Monitoring
Responsibilities include managing exception reports related to right and night parking fees and other operational variances. The Driver Lead monitors these costs, investigates root causes, and implements corrective measures to control expenses.
Performance Measurement and Incentive Support
The role involves administering and reporting on driver performance measurements. This includes providing accurate data used to run the driver incentive scheme and supporting the administration of performance-based rewards.
Risk Identification and Mitigation
The Driver Lead monitors, reports, and proposes corrective or preventive measures against any events or actions that pose operational or financial risks to DHL Supply Chain vehicular assets, consignments, and fuel. Proactive risk management is essential to minimizing losses, disruptions, and safety incidents.
Sixth and Seventh Day Management
The role includes direct responsibility for managing sixth and seventh day work arrangements. This requires careful planning to balance customer service needs with cost control, legal compliance, and driver welfare.
KPI Management and Contract Fulfillment
The Driver Lead drives key performance indicators to ensure contract fulfillment and alignment with DHL’s operational expectations. This includes monitoring service levels, productivity, safety metrics, and cost performance, and implementing improvement actions where gaps are identified.
Customer Relationship Management
Maintaining strong customer relationships is a key aspect of the role. The Driver Lead engages with customer representatives to address concerns, communicate performance updates, and support service improvement initiatives.
- Leadership and Stakeholder Collaboration
Beyond operational execution, the Driver Lead plays a significant role in people leadership and cross-functional collaboration.
Team Development and Empowerment
The role involves identifying, developing, and empowering team members to perform at their best. This includes coaching drivers, supporting skill development, recognizing performance, and addressing development needs in collaboration with management and training teams.
Workplace Culture and Engagement
The Driver Lead fosters an inclusive, collaborative, and high-performing workplace culture. This includes promoting respect, accountability, and teamwork within the driver team and ensuring alignment with employee opinion survey (EOS) outcomes. Action plans arising from EOS results are developed, followed up, and updated on relevant management tracking tools.
Stakeholder Alignment
The role requires working effectively with internal stakeholders, including fleet management, operations, HR, safety, and finance teams. Clear communication and alignment ensure that driver management activities support broader organizational objectives.
Qualifications and Experience
The role requires a background that includes logistics and driver management experience. The following qualifications and experience have been identified for this position:
A bachelor’s degree in Logistics or Supply Chain Management.
A minimum of five years of experience in logistics operations.
Experience in fuel tracking and cost monitoring.
Experience in managing and planning biweekly driver toolbox meetings.
Proven experience in driver leadership.
Experience in project management and people management.
Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
Proficiency in MS Office and other relevant logistics management tools.
A strong understanding of supply chain needs, particularly within a logistics environment.
DPDHL Core Competencies and Skills
The Driver Lead role is expected to demonstrate alignment with the core competencies and skills associated with Deutsche Post DHL Group. These include maintaining effective relationships with customers, developing and delivering high-quality services or solutions, focusing on customer needs, and gaining commitment from stakeholders.
The role also requires the ability to develop strategies and plans aligned with broader organizational objectives, communicate strategy effectively, establish clear and achievable objectives, and align resources to achieve results. Continuous improvement, innovation, empowerment, accountability, and performance recognition are integral to the role. Providing regular feedback and supporting employee development are also key expectations.
Language Requirements
The role requires proficiency in English, both verbal and written, to support communication with drivers, customers, and internal stakeholders.
Job Summary
Job ID: AV-331504
Job Type: Full-time
Job Location: Kenya Breweries Limited, Kasarani – Nairobi
Recruiter: Andrew Ogare
Application Process
Interested candidates who meet the requirements outlined above are invited to submit their applications through the designated job application platform before the closing date of 22nd January 2026.
