Absa Bank Kenya Plc is a leading financial services institution with a long-standing presence in the Kenyan banking sector. The organisation operates an extensive branch network and provides a wide range of banking, investment, and financial solutions to individuals, businesses, and corporate clients across the country. As part of its ongoing commitment to strengthening branch leadership and enhancing service delivery across key locations, Absa Bank Kenya Plc has announced several Branch Manager vacancies in different regions.
These opportunities are aimed at experienced banking professionals capable of providing strong operational leadership, driving business growth, managing risk, and ensuring consistent delivery of high-quality customer service in line with the bank’s policies and strategic objectives. The Branch Manager roles are critical to the effective functioning of branch operations and serve as the primary link between branch-level execution and the bank’s broader business strategy.
This article presents a comprehensive job hiring advert covering all the advertised Branch Manager positions, including Branch Manager – Two Rivers, Branch Manager – Kitale, Branch Manager – Murang’a, and Branch Manager – JKIA (Open). Each position is outlined with a detailed job description to provide potential applicants with a clear understanding of the scope, responsibilities, and expectations associated with the role. The tone and structure of this article are designed to suit publication on a third-party job board, using a neutral and professional third-person perspective.
All positions were posted on 16 January 2026, with a closing date of 23 January 2026, and each vacancy has one available position.
Overview of the Branch Manager Role at Absa Bank Kenya Plc
The Branch Manager position at Absa Bank Kenya Plc carries overall responsibility for branch performance, encompassing business development, customer experience, people management, operational excellence, compliance, and risk management. The role requires effective leadership of branch teams, prudent management of resources, and the ability to deliver sustainable financial results while maintaining strong governance and control standards.
Branch Managers are accountable for implementing the bank’s strategies at branch level, translating corporate goals into actionable plans, and ensuring alignment with regulatory requirements and internal policies. They are expected to cultivate long-term customer relationships, grow the branch portfolio, manage costs, and uphold the Absa brand promise within their respective locations.
While the specific operating environment may differ from one branch to another, the core responsibilities of the Branch Manager remain consistent across all locations, with adjustments based on customer segments, transaction volumes, and strategic importance of each branch.
Position 1: Branch Manager – Two Rivers
Position Details
Organisation: Absa Bank Kenya Plc
Job Title: Branch Manager – Two Rivers
Vacancy Reference: 6327/2026
Number of Positions: 1
Date Posted: 16 January 2026
Closing Date: 23 January 2026
Job Description
The Branch Manager – Two Rivers is responsible for the overall leadership, management, and performance of the Two Rivers branch. This role involves ensuring that the branch operates efficiently, achieves its financial and non-financial targets, and delivers an exceptional customer experience consistent with Absa Bank Kenya Plc’s service standards.
The Branch Manager is expected to provide strategic direction to the branch team, drive business growth across all product lines, and ensure compliance with regulatory and internal control requirements. The role also requires close collaboration with regional and head office teams to support the execution of business initiatives.
Key Responsibilities
The Branch Manager is responsible for driving the branch’s business performance by setting clear objectives, monitoring progress against targets, and implementing corrective actions where necessary. This includes growing deposits, lending portfolios, transactional volumes, and other revenue streams in line with the bank’s growth strategy.
The role involves leading and managing branch staff, including performance management, coaching, mentoring, and development of team members. The Branch Manager ensures that staff are appropriately skilled, motivated, and aligned with the bank’s values and service culture.
Customer experience management is a core responsibility. The Branch Manager ensures that customers receive timely, accurate, and professional service across all touchpoints. This includes handling escalated customer issues, identifying service improvement opportunities, and fostering strong relationships with key customers within the branch’s catchment area.
The Branch Manager is accountable for branch operations, ensuring that all processes are executed efficiently and in compliance with internal policies and regulatory requirements. This includes oversight of cash management, transaction processing, operational risk controls, and physical security of the branch.
Risk and compliance management form a critical part of the role. The Branch Manager ensures adherence to all applicable laws, regulations, and internal control standards, including anti-money laundering, know-your-customer requirements, and credit risk policies. The role involves monitoring risk exposures and implementing appropriate mitigation measures.
The Branch Manager represents the bank within the local business community, building and maintaining relationships with stakeholders, partners, and community leaders to support business growth and brand visibility.
Position 2: Branch Manager – Kitale
Position Details
Organisation: Absa Bank Kenya Plc
Job Title: Branch Manager – Kitale
Vacancy Reference: 6328/2026
Number of Positions: 1
Date Posted: 16 January 2026
Closing Date: 23 January 2026
Job Description
The Branch Manager – Kitale is charged with leading the Kitale branch to achieve strong financial performance, operational excellence, and high levels of customer satisfaction. This role requires a deep understanding of the local market dynamics and the ability to tailor branch strategies to meet the needs of customers in the region.
The Branch Manager provides overall leadership to the branch team and ensures that the branch operates as an effective business unit within Absa Bank Kenya Plc’s broader network. The position demands a balance between commercial focus, people leadership, and rigorous risk management.
Key Responsibilities
The Branch Manager develops and executes branch business plans aligned with the bank’s strategic priorities. This includes identifying growth opportunities within the local market, expanding customer relationships, and increasing the uptake of banking products and services.
The role involves managing branch financial performance, including revenue generation, cost control, and profitability. The Branch Manager monitors key performance indicators and ensures that the branch meets or exceeds its targets.
People leadership is central to the role. The Branch Manager is responsible for recruiting, developing, and retaining a high-performing team. This includes conducting regular performance reviews, providing feedback, and supporting staff development initiatives.
The Branch Manager ensures consistent delivery of high-quality customer service. This includes setting service standards, monitoring service performance, and addressing customer complaints or service breakdowns in a timely and professional manner.
Operational management responsibilities include oversight of daily branch activities, ensuring efficient workflow, accurate transaction processing, and adherence to operational procedures. The Branch Manager ensures that resources are effectively utilised to support service delivery.
Risk, governance, and compliance responsibilities include ensuring that all branch activities comply with regulatory requirements and internal policies. The Branch Manager identifies potential risks, implements controls, and ensures timely reporting of incidents or issues.
The Branch Manager acts as the face of the bank in the Kitale region, engaging with local businesses, institutions, and community stakeholders to strengthen the bank’s presence and reputation.
Position 3: Branch Manager – Murang’a
Position Details
Organisation: Absa Bank Kenya Plc
Job Title: Branch Manager – Murang’a
Vacancy Reference: 6361/2026
Number of Positions: 1
Date Posted: 16 January 2026
Closing Date: 23 January 2026
Job Description
The Branch Manager – Murang’a is responsible for leading the Murang’a branch to deliver sustainable business growth, strong customer relationships, and effective operational management. This role plays a key part in supporting Absa Bank Kenya Plc’s strategy in the region by ensuring that branch operations are aligned with corporate objectives.
The Branch Manager oversees all aspects of branch performance, including business development, staff management, customer service, and risk management. The position requires the ability to manage competing priorities while maintaining a strong focus on service quality and compliance.
Key Responsibilities
The Branch Manager drives business growth by developing and maintaining a strong pipeline of customers across retail, SME, and other relevant segments. This includes identifying new business opportunities and deepening existing customer relationships.
The role involves setting performance expectations for the branch team and ensuring accountability for results. The Branch Manager monitors performance metrics and takes appropriate action to address gaps or challenges.
Staff management responsibilities include leading, motivating, and developing branch employees. The Branch Manager fosters a positive work environment that promotes collaboration, accountability, and continuous improvement.
Customer relationship management is a key focus area. The Branch Manager ensures that customers receive personalised and responsive service, and that any issues or complaints are resolved effectively.
Operational oversight includes ensuring compliance with standard operating procedures, managing branch resources, and maintaining accurate records and documentation. The Branch Manager ensures that the branch operates efficiently and securely.
The Branch Manager is responsible for ensuring compliance with regulatory requirements and internal risk management frameworks. This includes oversight of credit processes, transaction monitoring, and adherence to governance standards.
The role also involves representing Absa Bank Kenya Plc in the Murang’a community, building partnerships and enhancing the bank’s visibility and reputation in the region.
Position 4: Branch Manager – JKIA (Open)
Position Details
Organisation: Absa Bank Kenya Plc
Job Title: Branch Manager – JKIA (Open)
Vacancy Reference: 6366/2026
Number of Positions: 1
Date Posted: 16 January 2026
Closing Date: 23 January 2026
Job Description
The Branch Manager – JKIA (Open) is responsible for managing a branch located in a high-traffic, strategically important environment at Jomo Kenyatta International Airport. This role requires strong leadership, operational discipline, and the ability to manage complex customer interactions in a fast-paced setting.
The Branch Manager oversees branch performance, ensuring that services are delivered efficiently to a diverse customer base, including travellers, businesses, and institutional clients. The position requires close attention to operational controls, security, and compliance, given the unique nature of the location.
Key Responsibilities
The Branch Manager is responsible for overall branch leadership, including setting direction, managing performance, and ensuring alignment with Absa Bank Kenya Plc’s strategic objectives.
The role involves driving business performance by identifying opportunities to grow revenue and enhance customer engagement within the airport environment. The Branch Manager ensures that the branch capitalises on its strategic location to support business objectives.
People management responsibilities include leading a team operating in a demanding environment, ensuring adequate staffing, managing shifts where applicable, and supporting staff wellbeing and performance.
Customer service management is critical. The Branch Manager ensures that customers receive efficient, professional, and compliant service, even during peak periods. The role involves handling complex customer issues and maintaining service standards under pressure.
Operational management includes ensuring strict adherence to security protocols, operational procedures, and regulatory requirements relevant to an airport-based branch. The Branch Manager oversees cash management, transaction processing, and physical security controls.
Risk and compliance responsibilities are central to the role. The Branch Manager ensures full compliance with banking regulations, anti-money laundering requirements, and internal policies, and manages operational risks associated with a high-volume, high-visibility location.
The Branch Manager liaises with internal and external stakeholders, including airport authorities and service partners, to ensure smooth branch operations and alignment with site-specific requirements.
Application Information
All the above Branch Manager positions are open to internal and external candidates and are offered on a competitive basis. Interested applicants are encouraged to review the job descriptions carefully to ensure a clear understanding of the responsibilities associated with each role.
Applications for these positions are to be submitted through the designated application platform. The closing date for all applications is 23 January 2026. Only shortlisted candidates will be contacted.
