A leading organization operating within the telecommunications and technology sector in Kenya has announced multiple employment opportunities across its Technology, Corporate Security, Digital Services, and Enterprise Business divisions. These opportunities are aimed at strengthening operational resilience, advancing digital transformation, supporting regional network operations, and enhancing enterprise customer engagement. The organization continues to expand its service offerings and infrastructure footprint, creating demand for skilled professionals who can contribute to mission-critical systems, customer-focused solutions, and secure digital ecosystems.
The advertised roles span strategic, technical, and operational functions, reflecting the organization’s continued investment in innovation, automation, service reliability, and enterprise growth. Each role is embedded within a clearly defined division and reporting structure, ensuring alignment with organizational objectives while offering professionals an opportunity to work in a structured and performance-driven environment.
The positions available include Principal Cyber Security Automation Architect, BSS Engineer (Greater Western Region), Engineer – Digital Services (Service Operations Center), Enterprise System Developer, and Business Development Account Associate. These roles are based in Kenya, with some positions having regional or enterprise-wide responsibilities.
The following sections provide detailed job descriptions for each position, outlining key responsibilities, scope of work, operational expectations, and contribution to overall business objectives. Applicants are encouraged to review each role carefully to understand the nature of the work and the expectations attached to the position.
Principal Cyber Security Automation Architect
Location: Safaricom House, Kenya
Cluster: Corporate Security
Posting Date: 21 January 2026
The Principal Cyber Security Automation Architect role is positioned within the Corporate Security Cluster and is responsible for driving the design, implementation, and continuous improvement of automated cyber security solutions across the organization. The role plays a strategic function in strengthening the organization’s cyber defense posture by integrating automation, orchestration, and advanced analytics into security operations.
The role involves providing architectural leadership in the development of security automation frameworks that enhance threat detection, incident response, and vulnerability management. The position works closely with security operations teams, IT infrastructure teams, and digital service units to ensure security controls are embedded across systems, platforms, and applications.
Key responsibilities include designing end-to-end cyber security automation architectures that align with enterprise security strategy and risk management objectives. The role is responsible for identifying opportunities to automate repetitive security tasks, reduce manual intervention, and improve response times to security incidents. This includes the integration of security information and event management systems, threat intelligence platforms, and automated response tools.
The Principal Cyber Security Automation Architect is expected to lead the definition of security automation standards, frameworks, and best practices. This includes ensuring consistency across security tooling, defining integration patterns, and supporting scalability as the organization’s digital footprint grows. The role also contributes to security governance by supporting compliance monitoring, audit readiness, and reporting through automated mechanisms.
Another critical responsibility involves collaboration with cross-functional teams to ensure that automation solutions support business continuity and service availability. The role provides expert guidance during security incidents, supporting root cause analysis and post-incident reviews, and recommending automation enhancements to prevent recurrence.
The position also involves evaluating emerging security technologies and automation platforms, assessing their relevance to organizational needs, and supporting proof-of-concept initiatives. Documentation of architectures, workflows, and operational procedures is a key component of the role, ensuring knowledge transfer and operational sustainability.
BSS Engineer (Greater Western Region)
Location: Kenya
Division: Technology Division – Regional Networks Implementation & Operations
Posting Date: 21 January 2026
The BSS Engineer – Greater Western Region role is situated within the Regional Networks Implementation and Operations function under the Technology Division. This position supports the operational performance, availability, and optimization of Business Support Systems (BSS) within the assigned region.
The role is responsible for ensuring that BSS platforms supporting billing, customer management, service provisioning, and revenue assurance operate reliably and efficiently. It works closely with regional operations teams, central technology units, and service management functions to maintain service continuity and address system-related issues.
Key responsibilities include monitoring BSS system performance and responding to incidents that impact service delivery or customer experience. The role is expected to perform root cause analysis on system faults, coordinate resolution activities, and implement corrective actions to restore normal operations within agreed timelines.
The BSS Engineer supports system configuration, upgrades, and enhancements, ensuring that changes are implemented in line with operational requirements and change management processes. This includes participating in testing activities, validating system behavior, and supporting rollout activities within the Greater Western Region.
The role also involves collaboration with vendors and internal stakeholders to resolve complex system issues and to support continuous improvement initiatives. The BSS Engineer contributes to operational reporting by tracking system availability, incident trends, and service performance metrics.
Documentation of operational procedures, configuration settings, and known issues is an important part of the role. The position supports knowledge sharing within the regional operations team and contributes to the development of standardized operational practices across regions.
Engineer – Digital Services (Service Operations Center)
Location: Kenya
Division: Technology Division – Regional Service Management
Posting Date: 21 January 2026
The Engineer – Digital Services role is based within the Service Operations Center under Regional Service Management in the Technology Division. This position focuses on the monitoring, support, and operational stability of digital services delivered to customers across multiple channels.
The role is responsible for ensuring the availability, performance, and reliability of digital platforms and services. This includes real-time monitoring of service health, proactive identification of potential issues, and coordinated incident response to minimize service disruption.
Key responsibilities include operating and maintaining monitoring tools used to track digital service performance and user experience. The role analyzes alerts, logs, and performance data to detect anomalies and initiate appropriate response actions. When incidents occur, the Engineer coordinates resolution activities with application support teams, network operations, and external service providers.
The position plays a key role in incident management processes, including incident logging, prioritization, escalation, and communication. The Engineer ensures that incidents are managed in accordance with service level targets and that stakeholders are kept informed throughout the incident lifecycle.
The role also contributes to problem management by participating in root cause analysis and supporting the implementation of preventive measures. This includes recommending improvements to system configurations, monitoring thresholds, and operational processes.
Additional responsibilities include supporting planned maintenance activities, validating system readiness after changes, and contributing to service improvement initiatives. The Engineer documents operational procedures, incident resolutions, and lessons learned to support continuous improvement and operational resilience.
Enterprise System Developer
Location: Nairobi, Kenya
Division: Technology Division
Posting Date: 19 January 2026
The Enterprise System Developer role is positioned within the Technology Division and is responsible for the design, development, and maintenance of enterprise-level systems that support business operations and digital transformation initiatives.
The role involves working on complex systems that integrate multiple business functions, data sources, and external interfaces. The Enterprise System Developer collaborates with business analysts, solution architects, and other developers to translate business requirements into functional and scalable system solutions.
Key responsibilities include developing, testing, and deploying enterprise applications in line with defined architectural standards and development practices. The role is expected to produce high-quality code, participate in code reviews, and ensure adherence to performance, security, and reliability requirements.
The Enterprise System Developer supports system integration activities, including the development of interfaces, APIs, and data exchange mechanisms. This includes ensuring data integrity, transaction reliability, and interoperability between systems.
The role also involves maintaining and enhancing existing systems, addressing defects, implementing enhancements, and supporting system upgrades. The Developer participates in troubleshooting and resolving application issues in collaboration with operations and support teams.
Documentation is a core responsibility, including technical specifications, system designs, and user guides. The role contributes to knowledge sharing within the development team and supports the adoption of best practices in software development and system architecture.
Business Development Account Associate
Location: Kenya
Division: Enterprise Business Unit
Posting Date: 16 January 2026
The Business Development Account Associate role is part of the Enterprise Business Unit and supports the growth and management of enterprise customer accounts. The position focuses on supporting account management activities, identifying business opportunities, and contributing to revenue growth through effective customer engagement.
The role works closely with account managers and sales teams to support the acquisition, retention, and expansion of enterprise customers. This includes assisting in the preparation of proposals, contracts, and presentations tailored to customer needs.
Key responsibilities include supporting customer engagement activities, including meetings, presentations, and follow-ups. The Business Development Account Associate gathers and analyzes customer information to support account planning and opportunity identification.
The role is responsible for coordinating internal resources to support customer requirements, including liaising with technical, operations, and service delivery teams. This ensures that customer solutions are aligned with service capabilities and delivery timelines.
The position also involves maintaining accurate records of customer interactions, opportunities, and account activities within relevant systems. The Associate supports reporting and forecasting activities by providing timely and accurate data on account performance and pipeline status.
Additional responsibilities include supporting market research activities, tracking industry trends, and contributing to the development of value propositions for enterprise customers. The role plays an important part in ensuring a consistent and professional customer experience across all touchpoints.
Conclusion
These opportunities present a diverse range of roles across security, technology, digital services, systems development, and enterprise business development. Each position offers the chance to contribute to large-scale systems, customer-facing services, and strategic initiatives within a structured and professionally managed environment.
Interested candidates are encouraged to review the responsibilities carefully and consider how their experience aligns with the scope of work described for each role.
