Ol Pejeta Conservancy (“Ol Pejeta”) is home to a key-one population of the Critically Endangered Eastern Black rhino, and to the last two Northern White Rhinos in the world. It is the only place in Kenya to see chimpanzees, in a sanctuary established to rehabilitate animals rescued from the black market. It has some of the highest predator densities in Kenya, and still manages a very successful livestock programme. Ol Pejeta also seeks to support the people living around its borders, to ensure wildlife conservation translates to better education, livelihoods and infrastructure for the next generation of wildlife guardians.
We are seeking a high calibre, self-motivated and dedicated applicant to fill the position of Senior Officer – ICT Support
Job Details
| Position: | Senior Officer – ICT Support |
| Reports to: | Technology & Innovations Manager |
| Department: | Shared Services – Technology & Innovation Department |
| Location: | Nanyuki, Kenya |
| Closing Date: | 29th January 2026 |
Role Summary
The Senior Officer, IT Support will be responsible for ensuring the efficient operation, maintenance, and security of Ol Pejeta Conservancy’s IT infrastructure. The role includes providing technical support, managing hardware and software systems, overseeing network administration, and implementing IT policies to enhance operational efficiency. The Senior IT Officer will also play a key role in supporting technology-driven conservation and operational initiatives.
1. Responsibilities
- IT Infrastructure Management: Oversee the installation, configuration, and maintenance of hardware and software systems, including servers, desktops, laptops, and network devices. Ensure that IT infrastructure is reliable, secure, and scalable to meet organizational needs.
- Technical Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and network issues in a timely manner. Ensure adherence to IT support protocols and service level agreements (SLAs) to maintain high levels of user satisfaction.
- Network Administration and Security: Manage and monitor network infrastructure, including LAN, WAN, and wireless networks, ensuring optimal performance and security. Implement cybersecurity measures to safeguard organizational data and systems from potential threats.
- System Backup and Data Recovery: Develop and maintain backup strategies to ensure data integrity and availability. Oversee data recovery processes to minimize downtime and data loss in the event of system failures or breaches.
- Software Management and Updates: Install, update, and manage software applications and operating systems across the organization. Ensure software compliance with licensing agreements and implement updates to improve functionality and security.
- User Training and Documentation: Provide training to staff on the effective use of IT systems, tools, and best practices. Develop and maintain technical documentation, including user manuals, troubleshooting guides, and IT policies.
- IT Policy Implementation and Compliance: Enforce IT policies, procedures, and security protocols to ensure compliance with organizational standards and regulatory requirements. Conduct periodic audits to identify and address vulnerabilities in the IT environment.
- Support for Conservation Technology: Collaborate with the conservation and operations teams to integrate technology solutions that enhance wildlife monitoring, data collection, and environmental management. Support the deployment and maintenance of technology-driven conservation tools.
- Team Leadership and Development: Mentor and supervise the IT Assistant, fostering a collaborative and supportive work environment. Encourage continuous learning and professional development within the IT team.
- Any other additional duties may be assigned.
- Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Professional Certifications in enterprise IT, network administration (e.g., CompTIA Network+, Cisco CCNA), or cybersecurity (e.g., CISSP) are advantageous.
- Experience
- Minimum of 5 years of experience in IT support, network administration, or systems management, preferably within a conservation, non-profit, or corporate environment.
- Proven experience in managing IT infrastructure and providing technical support to diverse user groups.
- Experience in implementing and supporting technology solutions for operational efficiency.
4. Key Skills and Competencies
- Strong technical skills in hardware, software, and network troubleshooting.
- Knowledge of cybersecurity principles and best practices.
- Excellent problem-solving, analytical, and organizational abilities.
- Strong interpersonal and communication skills with a collaborative mindset.
- Commitment to Ol Pejeta’s mission and values, with a passion for using technology to support conservation and community development.
APPLICATION PROCESS
Interested and qualifying candidates should submit their CV and application letter only to [email protected] with the words “SENIOR OFFICER – ICT SUPPORT” on the email subject line so as to reach us no later than 29th January 2026.
Ol Pejeta Conservancy is an equal opportunity employer. We encourage applications from individuals of all backgrounds who share our commitment to conservation and community empowerment.
Shortlisting shall be done on a rolling basis, and only the shortlisted shall be contacted.
Job Category: Senior Officer – ICT Support
Job Type: Full Time
Job Location: Ol Pejeta Conservancy
