First Assurance Kenya, a key player in the Kenyan insurance sector, continues to strengthen its medical insurance business in response to evolving market needs, client expectations, and distribution channel growth. As part of this ongoing expansion and operational optimization, the organization is seeking to engage experienced and results-oriented professionals across several critical functions within its medical insurance portfolio.
These opportunities are based in Nairobi and are aligned to both revenue growth and service delivery objectives. The roles span business development, underwriting, case management, and medical insurance retention, supporting diverse distribution channels including branches, alternative channels, and bancassurance partnerships. Each position plays a distinct role in enhancing market presence, improving customer experience, managing medical risk, and ensuring operational efficiency across the medical insurance value chain.
This recruitment targets individuals who can operate in structured corporate environments, collaborate across departments, and contribute to sustainable growth within regulated financial services. The positions outlined below form part of the broader medical insurance business and are integral to strengthening partnerships, managing medical costs, retaining clients, and expanding distribution capabilities.
Available Positions
- Medical Business Development Officer – Branches and Alternative Channels
Role Overview
The Medical Business Development Officer – Branches and Alternative Channels is responsible for driving medical insurance sales growth through branch networks and non-traditional distribution channels. The role focuses on expanding the medical insurance customer base, strengthening intermediary relationships, and identifying new business opportunities outside mainstream corporate channels. This position supports the overall growth strategy by ensuring consistent penetration of medical insurance products across physical branches and alternative access points.
Key Duties and Responsibilities
The officer is responsible for identifying, developing, and managing medical insurance business opportunities sourced from branch operations and alternative channels. This includes working closely with branch teams to promote medical insurance offerings, supporting cross-selling initiatives, and ensuring that medical products are well understood by frontline staff.
The role involves developing and executing channel-specific sales plans aimed at increasing medical insurance uptake. This includes setting sales targets, tracking performance, and implementing corrective actions where targets are not met. The officer is expected to regularly review sales performance metrics and prepare progress reports for management.
The position requires building and maintaining strong relationships with intermediaries, agents, brokers, and other alternative channel partners. This includes onboarding new partners, supporting existing ones with product knowledge, and ensuring compliance with internal processes and regulatory requirements.
The officer also plays a key role in market intelligence gathering by monitoring competitor activity, pricing trends, and emerging customer needs within branch and alternative channel segments. Insights gathered are used to support product refinement and sales strategy development.
In addition, the role involves coordinating medical insurance marketing initiatives within branches and alternative channels, including promotional campaigns, client engagement activities, and awareness programs. The officer works closely with marketing and operations teams to ensure smooth execution of these initiatives.
Customer relationship management is central to this role. The officer is expected to support client acquisition, retention, and relationship deepening by addressing inquiries, supporting renewals, and resolving business-related issues in collaboration with internal teams.
- Medical Business Development Officer – Bancassurance
Role Overview
The Medical Business Development Officer – Bancassurance is tasked with growing medical insurance business through bank-led distribution partnerships. The role focuses on leveraging bancassurance relationships to generate new medical insurance business, increase policy penetration among bank customers, and strengthen collaboration between insurance and banking teams.
Key Duties and Responsibilities
The officer is responsible for developing and implementing medical insurance sales strategies specifically tailored to bancassurance channels. This includes working closely with bank relationship managers, branch staff, and bancassurance coordinators to drive medical insurance sales.
A core responsibility of the role is to support bank staff through product training, sales support, and joint customer engagements. The officer ensures that bank teams have a clear understanding of medical insurance products, value propositions, and sales processes.
The role involves managing the end-to-end medical insurance sales process within bancassurance channels, from lead generation and quotation to policy issuance and post-sale support. The officer ensures that service delivery timelines and quality standards are consistently met.
Relationship management is a key component of the role. The officer maintains strong working relationships with bank partners, addressing operational challenges, aligning sales objectives, and supporting the resolution of client issues related to medical insurance products.
The position also requires monitoring and analyzing bancassurance sales performance. This includes tracking volumes, revenue, and conversion rates, and preparing performance reports for internal stakeholders. Insights from performance analysis are used to optimize sales approaches and improve channel effectiveness.
In addition, the officer supports medical insurance renewal efforts within bancassurance portfolios, working with bank teams to retain existing clients and identify opportunities for cover enhancements or cross-selling.
- Senior Medical Underwriter – Retention
Role Overview
The Senior Medical Underwriter – Retention is responsible for managing underwriting decisions with a strong focus on retaining existing medical insurance clients. The role balances risk management with commercial considerations, ensuring that renewal terms are competitive while maintaining underwriting discipline and portfolio sustainability.
Key Duties and Responsibilities
The senior underwriter is responsible for reviewing and underwriting medical insurance renewal cases, including analyzing claims experience, utilization patterns, and risk profiles. The role requires applying underwriting judgment to determine appropriate pricing, terms, and conditions that support client retention objectives.
A key responsibility is to work closely with business development and relationship management teams to support retention negotiations. This includes providing underwriting input during renewal discussions and advising on alternative structures or benefit adjustments where necessary.
The role involves monitoring the performance of retained accounts, identifying trends in claims experience, and recommending corrective actions where loss ratios are outside acceptable thresholds. The underwriter contributes to portfolio reviews and provides insights that support long-term sustainability.
The senior underwriter also supports the development and refinement of underwriting guidelines, particularly those related to retention strategies. This includes participating in internal discussions on pricing frameworks, benefit design, and risk segmentation.
Collaboration with medical management and claims teams is essential in this role. The underwriter works closely with these teams to understand drivers of medical costs and to support interventions aimed at managing utilization and improving claims outcomes.
In addition, the role requires preparing underwriting reports and summaries for management, highlighting key risks, retention challenges, and performance indicators within the medical insurance portfolio.
- Assistant Manager, Case Management – Medical Insurance Business
Role Overview
The Assistant Manager, Case Management – Medical Insurance Business is responsible for supporting the effective management of medical cases to ensure appropriate care, cost control, and positive client outcomes. The role focuses on coordinating case management activities, supporting complex medical cases, and enhancing service delivery within the medical insurance business.
Key Duties and Responsibilities
The assistant manager supports the oversight and coordination of medical case management processes, ensuring that cases are handled in line with internal policies, clinical guidelines, and service standards. This includes supporting the review of complex or high-cost medical cases and facilitating appropriate interventions.
The role involves working closely with healthcare providers, claims teams, and internal medical personnel to ensure that treatment plans are appropriate, cost-effective, and aligned with policy benefits. The assistant manager supports communication between stakeholders to ensure clarity and timely decision-making.
A key responsibility is to assist in monitoring medical case trends, including high-utilization cases and emerging cost drivers. The role contributes to data analysis and reporting that supports management decision-making and cost containment strategies.
The assistant manager also supports the development and implementation of case management protocols and best practices. This includes contributing to process improvements aimed at enhancing efficiency, consistency, and quality of service.
Team support and coordination form an important part of the role. The assistant manager provides guidance to case management staff, supports workload planning, and assists in resolving operational challenges within the team.
In addition, the role involves participating in stakeholder engagements related to medical case management, including internal reviews, audits, and service improvement initiatives. The assistant manager ensures that case management activities align with regulatory requirements and internal governance standards.
General Information
All positions are based in Nairobi and operate within a structured corporate environment. The roles require close collaboration with internal teams across underwriting, claims, medical management, finance, and business development functions. Successful candidates will be expected to uphold professional standards, comply with regulatory requirements, and contribute positively to organizational objectives.
The recruitment process is being conducted in line with applicable policies and procedures, and only shortlisted candidates will be contacted.
