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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Know and adhere to policies and procedures, embrace company culture and take pride in the resort and its amenities.
- Awareness of guest experience at all times, smile and make eye contact, communicate professionally.
- Follows all department policies and procedures for room cleanliness and self-inspection.
- Responsible for maintaining the standards of service to guests and coworkers at all times.
- Responsible for servicing assigned rooms with Five Star cleanliness and presentation by exercising self-inspections and following LQA guidelines.
- Responsible for maintaining the cleanliness and condition of each room by performing General Clean/special projects.
- Must be able to complete assigned credits by exercising proper time management daily.
- Replenish all room amenities such as toiletries, soaps and tissues.
- Must safely operate and maneuver the powered mobile carts.
- The Guest Room Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner.
- Works with safety as a priority, and follows department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements.
- Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
- Understands the resort, hotel features and services including how to find the information for the guests.
- Solution oriented, stays on task, and promotes teamwork.
Qualifications
JOB REQUIREMENTS:
- Candidate must be well groomed and professional.
- Must be able to communicate fluently in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
- Willingness to maintain the highest level of confidentiality regarding guests and staff.
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
- At least two years experience serving guest rooms in a 4/5 Star Hotel
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