CAREER OPPORTUNITIES AT OLD MUTUAL – NAIROBI
Old Mutual is a leading premium African financial services organisation with operations in 14 countries, offering a broad range of financial solutions to both retail and corporate customers. Our business spans Life and Savings, Property and Casualty, Asset Management, Banking, and Lending. Guided by our purpose of Championing Mutually Positive Futures Every Day, we believe that delivering a great customer experience starts with empowering and supporting our people.
As part of our continued growth in Kenya, Old Mutual is seeking committed, customer-focused, and performance-driven professionals to fill the following roles based in Nairobi.
1. Senior Relationship Officer – SME
Job Reference: JR-75606
Location: Nairobi
Posted: 6 Days Ago
Job Description
The Senior Relationship Officer – SME is responsible for managing and growing a portfolio of Small and Medium Enterprise (SME) clients. The role focuses on building strong client relationships, understanding customer business needs, and providing tailored financial solutions that drive portfolio growth and profitability.
The position involves proactive customer engagement, identifying cross-selling opportunities, managing credit and non-credit products, monitoring portfolio performance, and ensuring compliance with internal policies and regulatory requirements. The role holder will also support business acquisition initiatives and contribute to the overall growth of the SME segment.
2. Universal Banker
Job Reference: JR-75607
Location: Nairobi
Posted: 6 Days Ago
Job Description
The Universal Banker is a front-line role responsible for delivering a seamless and consistent customer experience across multiple banking services. The role combines customer service, sales, and operational support to meet customer needs efficiently and professionally.
Key responsibilities include handling customer transactions, promoting and selling banking products, onboarding new customers, resolving customer queries, and supporting branch performance targets. The Universal Banker plays a critical role in building customer trust, ensuring service excellence, and contributing to branch growth objectives.
3. Collections Officer
Job Reference: JR-75605
Location: Nairobi
Posted: 6 Days Ago
Job Description
The Collections Officer is responsible for managing delinquent accounts and ensuring timely recovery of outstanding balances in line with company policies. The role focuses on minimizing credit risk while maintaining positive customer relationships.
Responsibilities include engaging customers on overdue accounts, negotiating repayment arrangements, monitoring arrears performance, updating collection records, and escalating high-risk cases where necessary. The role supports the overall credit management strategy by improving portfolio quality and reducing non-performing assets.
4. Fixed Term – Life Insurance Telesales Officer (Digital)
Job Reference: JR-75595
Location: Nairobi
Posted: 6 Days Ago
Job Description
The Life Insurance Telesales Officer (Digital) is responsible for driving sales of life insurance products through digital and outbound tele-sales channels. The role focuses on customer acquisition, product promotion, and achievement of sales targets within a fast-paced digital environment.
The role holder will engage prospective customers, explain insurance products clearly, respond to customer inquiries, process sales accurately, and maintain proper records of customer interactions. This position plays a key role in expanding Old Mutual’s digital sales footprint and increasing product penetration.
Why Work at Old Mutual
At Old Mutual, we are committed to creating an inclusive and empowering workplace where employees can thrive. We offer opportunities to grow, learn, and make a meaningful impact while contributing to a purpose-driven organisation that values integrity, innovation, and customer centricity.
