Java House is a home-grown, coffee-led restaurant chain established in 1999 with the objective of offering guests high-quality, export-grade coffee alongside a consistent dining experience. What began as a single café has grown into one of East Africa’s leading restaurant brands.
Today, Java House operates over 55 outlets across three countries and 12 cities in East Africa, supported by a workforce of more than 2,000 employees. The organisation continues to expand its footprint while maintaining a strong focus on service standards, customer experience, and operational excellence.
As part of its ongoing growth, Java House is seeking individuals interested in building a long-term career within a dynamic and fast-paced hospitality environment.
Waitstaff
The Waitstaff role is responsible for delivering excellent food and beverage service to customers in a clean, safe, and welcoming environment. The position focuses on ensuring guests receive prompt, courteous, and professional service in line with Java House service standards.
Present menu options to guests and lead suggestive selling based on customer preferences
• Assist guests in navigating the menu comfortably
• Take food and beverage orders accurately and deliver them according to ticket specifications
• Serve orders neatly and in a timely manner
• Present bills promptly and process payments accurately
• Return correct change to guests within the shortest time possible
• Attend to tables continuously to ensure guest satisfaction
• Maintain cleanliness and organization of tables and condiments
• Assist with station setup and breakdown as required
Skills and Abilities
• Ability to work under pressure and for long hours
• Strong customer orientation and service mindset
• Ability to upsell and inform guests on new menu items
• Good interpersonal and communication skills
• Ability to work effectively as part of a team
• Planning and organizational skills
• Point of Sale (POS) system skills
• Flexible, accommodative, and adaptable
• Results-oriented, self-driven, articulate, and proactive
Core Competencies
• Excellent customer care skills
• Strong interpersonal and listening skills
• Ability to work under pressure
• Flexibility and adaptability to new environments
• Good verbal and written communication skills
Apply
Host/ Hostess
- Meet, greet, and seat all guests in the restaurant.
- Organize and reserve tables for large groups and bookings
- Ensure that key service touch points are checked.
- Maintain clean menus, baby chairs, crockery, and cutlery in takeaway stations.
- Ensure all seated and takeaway guests are addressed.
- Assist the manager and chef in any communications of specials for the day and run-outs
- Ensure necessary orders for proper mise-en-place are given to the manager for ordering.
- Assist in taking and fulfilling takeaway orders via phone.
- Ensures guests’ needs are met in the entire dining experience.
- Contribute to the team effort to achieve customer satisfaction.
- Bid farewell to the guests on their exiting the branch.
