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| Summary of work environment |
| Responsible for ensuring excellent food and beverage service delivery to our customers in a clean and safe environment. |
| Primary Purpose and Scope the Job (Job Role)-To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance to Java service standards. |
| Duties and Responsibilities: |
| Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.Assist the guest navigate through the menu comfortably.Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.Present bills on time and accept payment. |
| KEY ACCOUNTABILITIES: | |
| Key Result Areas/ Key Performance Indicators (5-6 areas) | Performance Indicators (3-5 indicators) |
| Meet, greet and sit guests in a timely manner.Taking food and beverage orders from customers and ensure prompt service delivery.Cleaning, clearing and organizing table condiments.Presenting bills and give back correct change to the guest within the shortest time possible.Assist guests on easy menu navigationAttend to the tables and guarantee compliance to cleanliness standardsCheck the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.Proper utilization of company resources.Ensure accurate stock take.Communication-attend shift briefings, communicate cautiously to the guestEnsure necessary orders for proper mis-en place are given to the manager for ordering. | NpsFood safetyIntegritySales per personStation management |
| Job specifications: |
| Qualifications Ability to work under pressure and long hoursAbility to up sell and inform our guest on new menu productMust be a team playerMust be customer-orientedMust have proper planning skillsMust have Point Of Sale skillsShould have inter-personal skillsFlexible and accommodativeMust be result oriented, self-driven, articulate and pro-active. |
| SPECIAL CONDITIONS OF EMPLOYMENT |
| Should have a sound menu and product knowledge.Should have a KCSE certificate mean grade of c plainShould have been in the company for at least six months or have equivalent skills from a food and beverage set up. |
| Core COMPETENCIES |
| Good interpersonal skillsGood ListenerAbility to work under pressure.Excellent customer care skills.Flexible and adaptable to new environmentGood verbal and written communication skills |
- Minimum Qualification:
- Experience Length: 2 Years
- Location: NAIROBI
- Application Deadline: 31/03/2026
- Salary Range: 0
