A leading organization in digital financial services and enterprise technology is inviting applications from qualified professionals to join its Digital Business, Product Design, and Technology teams. These opportunities are positioned at senior specialist and managerial levels and are suited to experienced professionals seeking to contribute to enterprise automation, platform optimization, and customer-centric digital product development.
The organization operates in a highly regulated, technology-driven environment where operational efficiency, system resilience, user experience, and innovation are central to business strategy. The advertised roles sit at the intersection of technology, business transformation, and product excellence, with strong emphasis on automation, analytics, platform monitoring, and human-centered design.
The available positions are outlined below, with detailed job descriptions to guide prospective applicants.
- Specialist, Robotics Process Automation (RPA)
Department: Digital Business
Reporting Line: LOOP DFSIT Platform Monitoring & Process Automation Senior Manager
Role Overview
The Specialist, Robotics Process Automation (RPA) is responsible for designing, developing, implementing, and maintaining software robots that automate repetitive, rule-based business processes across digital platforms. The role supports enterprise-wide automation initiatives, improves operational efficiency, and enhances service delivery through structured process optimization and automation governance.
This position plays a key role in driving intelligent automation strategies within the Digital Business function, ensuring process integrity, compliance alignment, and performance optimization across DFSIT platforms.
Key Duties and Responsibilities
• Analyze and document existing business processes to identify automation opportunities across digital financial services platforms.
• Design end-to-end RPA solutions aligned with enterprise automation frameworks and digital transformation objectives.
• Develop, test, deploy, and maintain software bots using approved RPA tools and technologies.
• Collaborate with business stakeholders to gather automation requirements and translate them into technical specifications.
• Conduct feasibility assessments and cost-benefit analyses for proposed automation initiatives.
• Monitor bot performance, troubleshoot errors, and implement corrective measures to ensure platform stability.
• Ensure compliance with internal IT governance policies, security standards, and regulatory requirements.
• Maintain detailed technical documentation including process design documents, solution architecture, and operational manuals.
• Participate in continuous improvement initiatives by refining automation workflows and enhancing bot efficiency.
• Support incident management processes related to automated systems within DFSIT platforms.
• Integrate RPA solutions with existing enterprise systems, APIs, and digital channels.
• Provide knowledge transfer and user support to internal teams leveraging automation tools.
Operational Impact
The Specialist, RPA directly contributes to reducing manual processing time, minimizing operational errors, and enhancing scalability of digital services. The role strengthens internal controls through standardized automation and supports data-driven performance monitoring within the Digital Business ecosystem.
- LOOP DFSIT Platform Monitoring & Process Automation Senior Manager
Department: Digital Business
Reporting Line: Digital Business Leadership
Role Overview
The LOOP DFSIT Platform Monitoring & Process Automation Senior Manager leads enterprise-level monitoring, automation governance, and platform performance optimization initiatives. The role oversees digital platform resilience, automation strategy execution, and real-time monitoring systems to ensure service continuity and operational excellence.
This position provides strategic oversight of platform monitoring frameworks, process automation roadmaps, and cross-functional coordination between business, IT, cybersecurity, and product teams.
Key Duties and Responsibilities
• Develop and implement platform monitoring frameworks to ensure uptime, system performance, and service availability.
• Lead the enterprise process automation strategy across DFSIT platforms, aligning initiatives with digital transformation objectives.
• Oversee deployment and lifecycle management of automation solutions, including RPA and related technologies.
• Establish key performance indicators (KPIs) and service-level agreements (SLAs) for platform monitoring and automation systems.
• Manage monitoring dashboards and analytics tools for real-time system health assessment.
• Identify systemic risks, performance bottlenecks, and operational vulnerabilities within digital platforms.
• Drive root-cause analysis and corrective action planning for platform incidents.
• Coordinate with cybersecurity, infrastructure, and application development teams to enhance system resilience.
• Develop automation governance standards, policies, and compliance controls.
• Lead continuous improvement programs aimed at optimizing digital workflows and operational efficiency.
• Provide leadership, mentorship, and performance management to platform monitoring and automation teams.
• Prepare executive-level reports on platform stability, automation performance, and risk exposure.
Strategic Contribution
This role ensures the reliability, scalability, and performance of digital financial services platforms. By integrating automation with robust monitoring systems, the Senior Manager safeguards business continuity and enhances customer experience across digital channels.
- Senior Manager, UX Design
Department: Product Design
Reporting Line: Chief Product Officer
Role Overview
The Senior Manager, UX Design leads the strategic direction of user experience design across digital products and customer-facing platforms. The role ensures that product interfaces are intuitive, accessible, and aligned with customer needs while meeting business objectives and regulatory requirements.
Reporting to the Chief Product Officer, this position is responsible for embedding user-centered design principles into the product development lifecycle and fostering a culture of research-driven innovation.
Key Duties and Responsibilities
• Define and execute the enterprise UX design strategy across digital platforms and products.
• Lead user research initiatives including usability testing, journey mapping, persona development, and behavioral analysis.
• Translate business and product requirements into user-centric design solutions.
• Oversee wireframing, prototyping, interaction design, and visual design processes.
• Establish and maintain design systems and component libraries to ensure consistency across products.
• Collaborate with product managers, engineers, and business stakeholders throughout the product development lifecycle.
• Drive accessibility standards and inclusive design practices across digital platforms.
• Analyze user data, feedback, and performance metrics to inform design enhancements.
• Mentor and manage UX designers, researchers, and cross-functional creative teams.
• Ensure alignment between user experience objectives and commercial performance indicators.
• Champion design thinking methodologies within the broader product organization.
• Present UX strategies, insights, and outcomes to executive leadership.
Organizational Value
The Senior Manager, UX Design plays a critical role in strengthening customer engagement, improving digital adoption rates, and increasing product usability. By integrating human-centered design with data analytics and business strategy, the role directly influences customer satisfaction and revenue growth.
Application Process
Qualified and interested candidates are encouraged to submit their applications through the official recruitment portal.
