A leading organization in Kenya is undertaking a strategic recruitment drive to strengthen its leadership bench, technical capability, risk management framework, analytics functions, and operational support systems. As part of its ongoing transformation and growth agenda, the institution is inviting applications from qualified and experienced professionals to fill several senior and specialist roles across customer experience analytics, cybersecurity, asset and liability management, procurement, credit risk, audit, data science, and channel operations.
These roles are designed to support enterprise-wide strategic objectives, regulatory compliance, operational resilience, digital transformation, and sustainable growth. The positions offer opportunities to work in high-impact environments that require strong governance, data-driven decision-making, disciplined execution, and cross-functional collaboration.
All positions are based in Kenya and were advertised between 20th February 2026 and 6th March 2026. Interested candidates are encouraged to review the detailed job descriptions below and submit their applications through the designated application portal.
Available Positions
- CX Analytics Officer
Location: Kenya
Date Posted: March 6, 2026
Role Overview
The CX Analytics Officer will be responsible for supporting the organization’s customer experience strategy through data-driven insights, structured reporting, and performance measurement frameworks. The role will focus on analyzing customer interactions, identifying service gaps, evaluating journey performance, and enabling evidence-based improvements across customer touchpoints.
Key Responsibilities
The CX Analytics Officer will:
• Collect, consolidate, and analyze customer experience data from multiple channels including digital platforms, branch networks, contact centers, and third-party service providers.
• Develop dashboards and performance reports tracking key customer experience indicators such as turnaround times, first contact resolution, complaints resolution rates, Net Promoter Score (NPS), and service-level compliance.
• Conduct trend analysis to identify recurring service breakdowns, customer dissatisfaction drivers, and process inefficiencies.
• Partner with product, operations, digital, and service teams to translate analytical findings into actionable improvement initiatives.
• Support the design and implementation of customer feedback mechanisms and survey tools.
• Perform root cause analysis on escalated complaints and recurring service failures, recommending corrective and preventive actions.
• Maintain structured documentation of CX metrics and support management reporting at departmental and executive levels.
• Monitor the impact of implemented CX initiatives and provide post-implementation performance assessments.
• Contribute to continuous improvement frameworks aligned with service excellence standards.
This role requires strong analytical rigor, structured reporting capability, and the ability to communicate insights to both technical and non-technical stakeholders.
- Senior Manager, Security Operations Centre (SOC)
Location: Kenya
Date Posted: March 6, 2026
Role Overview
The Senior Manager, Security Operations Centre (SOC) will lead the organization’s cybersecurity monitoring and incident response function. The role is responsible for overseeing real-time threat detection, security event monitoring, incident management, vulnerability assessment coordination, and security governance within a 24/7 operational environment.
Key Responsibilities
The Senior Manager, SOC will:
• Provide leadership and oversight of the Security Operations Centre, ensuring continuous monitoring of networks, systems, and applications.
• Develop and implement SOC operating procedures, playbooks, and escalation frameworks.
• Lead incident detection, analysis, containment, eradication, and recovery processes in accordance with established cybersecurity protocols.
• Oversee threat intelligence integration and ensure proactive identification of emerging cyber risks.
• Ensure timely reporting of cybersecurity incidents to executive management and relevant regulatory authorities where required.
• Coordinate vulnerability assessments and penetration testing exercises, ensuring remediation plans are tracked and closed.
• Manage security tools including SIEM platforms, endpoint detection systems, intrusion detection/prevention systems, and log management tools.
• Drive continuous improvement in threat detection capabilities through automation, analytics, and technology enhancements.
• Supervise SOC analysts and security engineers, providing technical guidance and performance management.
• Collaborate with IT, risk, audit, and compliance teams to align cybersecurity controls with enterprise risk management frameworks.
This position plays a critical role in safeguarding digital assets, maintaining system integrity, and ensuring operational resilience against cyber threats.
- Country Head Asset & Liability Management (ALM), Kenya
Location: Kenya
Date Posted: February 27, 2026
Role Overview
The Country Head Asset & Liability Management (ALM) will be responsible for overseeing the balance sheet management strategy within the Kenyan market. The role will focus on liquidity risk management, interest rate risk management, funding strategy optimization, capital planning, and regulatory compliance related to asset and liability structures.
Key Responsibilities
The Country Head, ALM will:
• Lead the country-level Asset and Liability Management framework aligned with group policy and local regulatory requirements.
• Monitor liquidity ratios, funding gaps, maturity mismatches, and stress testing scenarios.
• Provide oversight of interest rate risk in the banking book and support pricing strategies for assets and liabilities.
• Coordinate balance sheet forecasting, liquidity planning, and capital adequacy analysis.
• Chair or support ALCO meetings, providing structured reporting and strategic recommendations.
• Evaluate funding sources, cost of funds, and market conditions to optimize funding structures.
• Ensure compliance with regulatory liquidity requirements and capital thresholds.
• Support scenario analysis and sensitivity modelling for macroeconomic changes.
• Partner with treasury, finance, risk, and business teams to align growth strategies with balance sheet capacity.
• Prepare executive-level reporting on ALM metrics and balance sheet performance.
This leadership role requires deep understanding of balance sheet dynamics, regulatory frameworks, and risk-adjusted financial management.
- Channel Support Manager – ATM / CDM
Location: Kenya
Date Posted: February 25, 2026
Role Overview
The Channel Support Manager – ATM / CDM will oversee operational performance, availability, and service reliability of automated teller machines (ATM) and cash deposit machines (CDM). The role will focus on uptime optimization, vendor coordination, service quality assurance, and incident resolution management.
Key Responsibilities
The Channel Support Manager will:
• Monitor ATM and CDM network performance, ensuring optimal uptime and service continuity.
• Coordinate preventive and corrective maintenance schedules with service providers.
• Track transaction performance, error codes, and device health indicators.
• Investigate recurring technical issues and implement permanent corrective measures.
• Oversee cash management processes, reconciliation controls, and device balancing.
• Ensure compliance with operational risk standards and security protocols.
• Manage service-level agreements (SLAs) with vendors and track performance against contractual obligations.
• Support rollout of new ATM/CDM installations and technology upgrades.
• Provide reporting on channel performance metrics to management.
• Collaborate with digital banking and branch operations teams to enhance customer channel experience.
This role supports operational efficiency and ensures uninterrupted access to self-service banking infrastructure.
- Group Procurement Specialist
Location: Kenya
Date Posted: February 24, 2026
Role Overview
The Group Procurement Specialist will support centralized procurement governance, vendor management, contract negotiations, and cost optimization initiatives across the organization.
Key Responsibilities
The Group Procurement Specialist will:
• Manage end-to-end procurement processes from sourcing to contract execution.
• Conduct market research and supplier evaluations to ensure competitive sourcing.
• Lead negotiations with vendors to secure favorable commercial terms.
• Develop and manage supplier performance scorecards.
• Ensure procurement activities align with internal policy and regulatory standards.
• Maintain procurement documentation and audit-ready records.
• Support cost-saving initiatives through strategic sourcing and contract optimization.
• Collaborate with business units to forecast procurement needs and manage demand planning.
• Identify supply chain risks and implement mitigation strategies.
• Contribute to procurement reporting and analytics at group level.
- Senior Manager, Credit Monitoring
Location: Kenya
Date Posted: February 20, 2026
Role Overview
The Senior Manager, Credit Monitoring will oversee portfolio surveillance, early warning systems, and credit risk reporting to ensure asset quality stability.
Key Responsibilities
• Monitor loan portfolio performance across segments and risk categories.
• Develop early warning indicators to detect deteriorating exposures.
• Review delinquency trends, non-performing loans, and recovery metrics.
• Provide structured reporting to credit committees and executive management.
• Recommend remedial action plans for high-risk accounts.
• Coordinate portfolio stress testing and scenario analysis.
• Ensure compliance with credit policy and regulatory reporting standards.
• Partner with business and collections teams to enhance portfolio performance.
- Senior Audit Manager – Thematic Audit
Location: Kenya
Date Posted: February 20, 2026
Role Overview
The Senior Audit Manager – Thematic Audit will lead cross-functional audits focused on enterprise-wide themes such as governance, risk management, compliance, digital transformation, or operational resilience.
Key Responsibilities
• Plan and execute thematic audits across multiple departments.
• Identify systemic control weaknesses and root causes.
• Prepare audit reports with actionable recommendations.
• Track implementation of audit findings.
• Present findings to senior management and audit committees.
• Enhance audit methodologies and thematic review frameworks.
• Coordinate with risk and compliance teams to align review priorities.
- Data Scientist – Senior Officer
Location: Kenya
Date Posted: February 20, 2026
Role Overview
The Data Scientist – Senior Officer will develop predictive models, advanced analytics solutions, and machine learning applications to support strategic and operational decision-making.
Key Responsibilities
• Design and deploy predictive analytics models.
• Perform data mining, segmentation, and statistical modelling.
• Translate business problems into data science use cases.
• Develop dashboards and visualization tools.
• Validate model performance and ensure governance controls.
• Collaborate with IT and business units on data integration.
• Support automation and analytics-driven process improvements.
- Head of Corporate Credit Origination
Location: Kenya
Date Posted: February 25, 2026
Role Overview
The Head of Corporate Credit Origination will lead corporate lending growth, structure complex transactions, and oversee credit proposal development.
Key Responsibilities
• Drive corporate credit growth strategy.
• Structure lending transactions and financial solutions.
• Oversee credit analysis and risk assessment processes.
• Lead client engagement for corporate and institutional segments.
• Present credit proposals to relevant approval committees.
• Ensure compliance with credit policies and regulatory frameworks.
• Monitor pipeline performance and revenue targets.
Application Process
All interested candidates are required to submit their applications through the official recruitment portal referenced in the original job posting.
