An established sustainability-focused enterprise operating within Kenya’s renewables and environmental services sector is currently recruiting qualified professionals to join its Nairobi-based team. The organization operates at the intersection of sanitation, circular economy innovation, waste-to-value systems, and sustainable urban infrastructure. As a Series C+ growth-stage enterprise, it continues to expand its operational footprint while strengthening internal systems, customer engagement frameworks, and brand positioning.
These vacancies present an opportunity for professionals seeking to contribute to scalable environmental solutions, customer-centric service delivery models, and strategic communications within a high-impact sustainability organization.
The available positions are outlined below with detailed job descriptions for each role.
Customer Support and Credit Associate
Location: Nairobi, Kenya
Industry: Renewables & Environment
Functional Area: Sustainability, Customer Operations, Credit Control
Role Overview
The Customer Support and Credit Associate position is designed to strengthen frontline customer engagement and reinforce credit management processes across the organization’s sanitation and environmental services portfolio. The role operates at the interface between customers, field operations, finance, and commercial teams, ensuring service excellence while maintaining healthy credit performance and receivables management.
The successful candidate will support customer relationship management activities, oversee credit follow-up processes, resolve service-related queries, and contribute to data-driven decision-making within the customer support function.
Key Responsibilities
Customer Support and Service Management
The role is responsible for handling inbound and outbound customer communication across multiple channels including phone, email, digital platforms, and field coordination interfaces. This includes logging, categorizing, and tracking service requests, complaints, and technical issues within the internal customer management systems.
The Associate ensures that customer queries are resolved within defined service-level timelines. Where escalation is required, the role coordinates with operations, logistics, maintenance, and field teams to facilitate timely resolution.
The role also monitors recurring service challenges, identifies patterns, and contributes to continuous service improvement initiatives. Regular reporting on customer satisfaction metrics, response times, and issue resolution rates forms a critical component of the function.
Credit Monitoring and Collections
The position plays a direct role in monitoring customer accounts to ensure adherence to agreed credit terms. This includes reviewing outstanding balances, tracking payment cycles, and following up on overdue accounts in accordance with internal credit policies.
The Associate communicates professionally with customers regarding outstanding invoices, negotiates repayment schedules where applicable, and documents all collection interactions accurately in internal systems.
The role collaborates closely with the finance department to reconcile accounts, validate payments received, and ensure accurate ledger maintenance. Any discrepancies in billing, invoicing, or account statements are investigated and resolved promptly.
The position also supports periodic credit risk reviews by analyzing payment trends, identifying high-risk accounts, and contributing to recommendations on credit limit adjustments or service suspension where necessary.
Data Management and Reporting
The Associate maintains accurate customer records within CRM and financial systems, ensuring up-to-date contact information, service history, payment records, and credit status documentation.
The role generates regular performance reports including aging analysis, collection rates, dispute resolution timelines, and customer engagement metrics. These reports support internal performance reviews and strategic planning.
The position also contributes to the refinement of credit policies and customer communication templates based on field experience and emerging trends.
Cross-Functional Coordination
The role serves as a liaison between customer service, finance, sales, and operations teams. This ensures alignment between service delivery commitments and financial accountability standards.
The Associate supports onboarding of new customers by explaining billing cycles, credit policies, payment channels, and service terms. This proactive approach reduces future disputes and enhances customer retention.
Continuous Improvement and Compliance
The position ensures adherence to internal compliance standards related to financial documentation, customer data protection, and credit procedures.
The Associate participates in system improvement initiatives, customer experience optimization projects, and digital transformation efforts aimed at enhancing operational efficiency.
Specialist – Communications & Marketing
Location: Nairobi, Kenya
Industry: Renewables & Environment
Functional Area: Sustainability, Brand Strategy, Corporate Communications
Role Overview
The Specialist – Communications & Marketing position is responsible for developing and executing integrated communication strategies that strengthen brand visibility, stakeholder engagement, and thought leadership within the sustainability and circular economy space.
The role supports both internal and external communication initiatives, including marketing campaigns, digital content development, media relations, stakeholder engagement, and corporate storytelling aligned with the organization’s environmental impact mission.
Key Responsibilities
Strategic Communications Planning
The Specialist develops and implements annual and quarterly communications plans aligned with organizational growth objectives and sustainability impact milestones.
The role identifies target audiences including customers, partners, investors, regulators, and communities, and tailors messaging accordingly to ensure clarity, consistency, and alignment with corporate positioning.
The Specialist collaborates with leadership to craft key messaging frameworks, impact narratives, and positioning statements that reinforce the organization’s leadership in the renewables and environmental services sector.
Content Development and Digital Marketing
The position leads the creation of high-quality content across multiple platforms including website articles, blog posts, newsletters, social media campaigns, press releases, and investor updates.
The Specialist ensures that all communication materials reflect brand guidelines, sustainability commitments, and accurate representation of operational achievements.
The role manages social media channels, tracks engagement metrics, and optimizes digital performance through data-driven adjustments. This includes campaign analytics, conversion tracking, audience growth measurement, and engagement analysis.
The position also supports multimedia production including photography coordination, video storytelling, and impact documentation.
Media Relations and Public Affairs
The Specialist builds and maintains relationships with media houses, industry journalists, sustainability forums, and sector influencers.
The role drafts press releases, organizes media briefings, prepares leadership for interviews, and monitors media coverage.
The position tracks industry trends in sanitation, circular economy, climate resilience, and environmental innovation to identify speaking opportunities, panel discussions, and thought leadership platforms.
Internal Communications
The Specialist supports internal communication strategies to strengthen employee engagement and cross-departmental alignment.
The role develops internal newsletters, executive updates, change communication materials, and impact reports to ensure staff remain informed about milestones, performance achievements, and strategic direction.
The position also supports culture-building initiatives through storytelling and employee spotlight features.
Campaign Management and Brand Development
The Specialist conceptualizes and manages integrated marketing campaigns aimed at customer acquisition, stakeholder awareness, and sector positioning.
The role oversees campaign timelines, coordinates with design and external agencies where necessary, and monitors performance indicators.
The position ensures brand consistency across physical materials, digital assets, field branding, and event collateral.
Impact Reporting and Sustainability Storytelling
The Specialist contributes to sustainability reporting processes by translating technical environmental data into accessible narratives for diverse audiences.
The role supports preparation of impact reports, donor updates, grant communication materials, and investor presentations.
The position ensures that environmental and social performance metrics are communicated accurately and transparently.
Cross-Functional Collaboration
The Specialist works closely with operations, finance, partnerships, and executive leadership to gather insights and validate messaging.
The role also collaborates with external partners, development agencies, and sector networks to strengthen collaborative visibility.
Organizational Context
These roles operate within a high-growth sustainability enterprise focused on scalable sanitation solutions and environmental innovation in Kenya. As a Series C+ organization, it maintains structured governance systems, growth-oriented operational processes, and measurable impact targets aligned with sustainable development objectives.
The Nairobi office functions as a central hub for operations, strategy, customer engagement, and communications, providing an integrated environment for cross-functional collaboration.
Application Process
Qualified candidates who are interested in contributing to customer service excellence, credit management integrity, and strategic sustainability communications are encouraged to submit their applications through the official recruitment platform.
