Generations Electronics and Allied Ltd, a Platinum Safaricom dealer, is a leading IT shop known for top-quality electronics and accessories, including smartphones, laptops, TVs, IoTs, and household appliances. With over 22 branches across the region, we pride ourselves on offering exceptional products, services, and customer experiences. We also provide a wide range of services such as M-Pesa agent lines, bulk airtime, bulk payment, and internet and connectivity solutions. At Generations Electronics and Allied Ltd, we are committed to delivering the best to our customers, and quality is guaranteed in everything we do.
As part of our ongoing expansion and efforts to better serve our customers, we are looking to fill the following positions at various locations:
- Safaricom Care Desk Representatives
- Phone Repair Technicians
- Shop Assistants
We invite passionate and driven individuals to join our dynamic team and contribute to our mission of offering high-quality products and exceptional services. Below are the detailed job descriptions and requirements for each role.
1. Safaricom Care Desk Representatives
Duties and Responsibilities:
- Serve as the first point of contact for customers seeking assistance at the Safaricom Care Desk.
- Provide exceptional customer service by answering inquiries, addressing customer concerns, and resolving issues in a timely and professional manner.
- Handle customer requests related to Safaricom services, including mobile plans, internet packages, billing, and product troubleshooting.
- Process and manage M-Pesa transactions, including deposits, withdrawals, and account management, ensuring accuracy and efficiency.
- Ensure all Safaricom products and services are correctly explained to customers, helping them make informed decisions.
- Collaborate with other team members to manage customer feedback and ensure that all issues are escalated to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, and any follow-up actions taken.
- Perform any other duties as assigned by the supervisor to ensure smooth operations of the Safaricom Care Desk.
Qualifications and Skills:
- Previous experience in customer service, preferably in a telecommunications or retail setting.
- Strong communication and interpersonal skills, with a customer-first attitude.
- Ability to work well under pressure and handle challenging customer interactions professionally.
- Knowledge of Safaricom services and products is a plus.
- Ability to work independently and as part of a team.
Location : Machakos, Chuka, Kilifi (must have Safaricom Care Desk Training)
2. Phone Repair Technicians
Duties and Responsibilities:
- Diagnose and repair smartphones and other electronic devices that may have hardware or software issues, including screen replacements, battery repairs, water damage fixes, and system troubleshooting.
- Conduct thorough checks on devices to ensure proper functionality after repairs and ensure all devices are in good working order before returning them to customers.
- Keep updated on the latest phone models, software updates, and repair techniques to provide the highest level of service.
- Assist customers with their repair needs by explaining the process, offering advice on how to care for their devices, and providing warranty information.
- Maintain an organized repair area, ensuring tools and equipment are well-maintained and stored securely.
- Record all repairs and ensure accurate documentation of parts used and labor hours for each service.
- Handle all devices with care and follow all safety and security guidelines to protect both customers’ property and the repair environment.
- Continuously learn about new mobile technologies and repair methods to ensure high-quality service.
Qualifications and Skills:
- Strong understanding of phone hardware, software, and troubleshooting.
- A diploma or certification in electronics, IT, or a related field is an advantage.
- Ability to diagnose issues and provide efficient solutions quickly.
- Attention to detail, with strong problem-solving and troubleshooting skills.
- Good communication skills to interact with customers and explain repair options clearly.
- Ability to work under pressure and meet deadlines.
- Experience with different smartphone brands (Samsung, Apple, Huawei, etc.) is a plus.
Location : Matuu
3. Shop Assistants
Duties and Responsibilities:
- Provide excellent customer service by assisting customers in selecting and purchasing electronics, mobile phones, and accessories.
- Ensure the shop is well-organized, clean, and properly stocked with products.
- Help customers with their inquiries regarding product features, specifications, prices, and availability.
- Assist in setting up products and demonstrations to allow customers to understand the functionality of various items.
- Process customer transactions at the point of sale (POS), ensuring accuracy in pricing and payment methods.
- Monitor stock levels and work with the store manager to reorder products as needed.
- Support the marketing and promotional efforts by setting up product displays and in-store promotions.
- Handle returns, exchanges, and warranty claims in accordance with store policies and procedures.
- Ensure all products are correctly priced and displayed, with attention to details such as labels and product information.
- Perform stock checks and assist in inventory management to ensure products are always available for customers.
- Work with other team members to achieve sales targets and contribute to store performance.
Qualifications and Skills:
- Previous retail or customer service experience is an advantage.
- Strong communication skills and a customer-centric attitude.
- Basic knowledge of electronics and mobile devices is preferred.
- Ability to multitask, prioritize, and maintain focus in a busy retail environment.
- A good team player with a positive attitude and willingness to learn.
- Ability to use basic point-of-sale systems and handle cash transactions.
- Flexibility to work evenings and weekends as required.
Location : Tala, Wote, Meru
How to Apply
Interested candidates are invited to submit their applications by the 27th of February, 2026.
Drop your CV and handwritten application letter at any of our branches or share via email to [email protected] .
Make sure to state the position applied and your preferred town for initial placement.
Submit your application before the 27th of February,2026. Applications will be reviewed on a rolling basis. Only successful applicants will be contacted.
Applications will be reviewed on a rolling basis, and only successful candidates will be contacted for further processing.
Generations Electronics and Allied Ltd is committed to providing a dynamic and inclusive work environment where employees can thrive and grow. If you are passionate about electronics, customer service, and providing quality solutions to customers, we encourage you to apply today!
