A dynamic opportunity has arisen to join HF Group, a diversified financial services institution operating across housing finance, digital property solutions, retail banking, and ICT-enabled financial systems. Through its Housing Finance Development and Investment (HFDI), Retail, and ICT business units, the organization continues to expand its footprint in affordable housing finance, digital banking transformation, and customer-centric retail financial services across Kenya.
As the institution accelerates its transformation into a digitally enabled housing finance leader while strengthening its retail and branch network, it is seeking qualified and experienced professionals to fill the following positions:
- Property Advisor – Affordable Housing
Department: HFDI - Team Leader Sales – Affordable Housing
Department: HFDI - Digital Product Manager
Department: HFDI - Team Leader – Direct Sales Representative (Central & Western Region)
Department: Retail - Direct Sales Representative – Personal Banking (Nairobi Region)
Department: Retail - Team Leader Collections – Tenant Purchase Administration
Department: HFDI - Core Banking Support Officer
Department: ICT - Branch Business Manager (Nyeri and Naivasha)
Department: Retail
These roles present a strategic opportunity for professionals in real estate sales, digital product development, retail banking, credit risk management, ICT systems support, and branch leadership to contribute to a high-impact financial institution focused on housing finance, tenant purchase schemes, digital transformation, and retail banking growth in Kenya.
Property Advisor – Affordable Housing
Department: HFDI
Role Overview
The Property Advisor plays a central role in driving uptake of properties listed within the digital property business unit. The position focuses on selling properties, both privately developed and publicly developed under affordable housing initiatives, while ensuring a seamless client journey from inquiry to onboarding.
This role is instrumental in supporting sales targets, ensuring regulatory and system documentation compliance, and delivering a positive client experience during the property acquisition process.
Key Duties and Responsibilities
The Property Advisor will be responsible for:
- Selling properties listed under the digital property business unit, including both private and publicly developed housing units.
- Guiding customers through the initial stages of the property acquisition process, ensuring clarity, transparency, and proper expectation management.
- Conducting structured follow-ups on initial deposits to ensure timely progression of property transactions.
- Ensuring the timely execution of offer letters and sale agreements in accordance with internal processes and regulatory standards.
- Facilitating smooth handover of clients to onboarding and portfolio management teams for post-sale engagement.
- Ensuring accurate and complete customer documentation is captured and maintained within the internal system.
- Supporting the achievement of departmental sales targets through proactive client engagement and pipeline management.
- Maintaining high levels of client satisfaction throughout the transaction lifecycle.
- Contributing to property uptake performance metrics within the affordable housing and digital marketplace portfolio.
Team Leader Sales – Affordable Housing
Department: HFDI
Role Overview
The Team Leader Sales – Affordable Housing is responsible for leading, motivating, and managing a team of Property Advisors. The role requires strong leadership capability, strategic thinking, and market-driven execution to exceed sales targets in a competitive real estate and housing finance market.
This position demands an individual with a clear understanding of sales performance management, team coaching, and property market dynamics.
Key Duties and Responsibilities
The Team Leader Sales will:
- Lead, supervise, and manage a team of Property Advisors within the affordable housing portfolio.
- Set, monitor, and track team sales targets aligned to organizational objectives.
- Develop and implement sales strategies to drive property uptake and maximize revenue generation.
- Motivate and coach team members to improve conversion rates, customer engagement, and sales performance.
- Monitor pipeline activity and ensure timely closure of property transactions.
- Review and support the timely execution of offer letters, sale agreements, and deposit follow-ups.
- Analyze sales performance metrics and recommend data-driven interventions to optimize results.
- Foster a performance-driven sales culture within the team.
- Ensure compliance with internal sales policies, documentation standards, and regulatory requirements.
- Provide regular performance updates and strategic insights to senior management.
Digital Product Manager
Department: HFDI
Role Overview
The Digital Product Manager will lead the development, delivery, and continuous optimization of digital products that support the institution’s transformation into a digitally enabled housing finance organization.
The role is critical in driving product-market fit, digital savings product innovation in partnership with mobile operators, Tenant Purchase Scheme (TPS) platform development, digital property marketplace commercialization, and integration with the Core Banking System (CBS).
Key Duties and Responsibilities
The Digital Product Manager will:
- Lead the development and delivery of digital products aligned to the institution’s digital transformation strategy.
- Build and optimize savings products in partnership with mobile operators.
- Design, refine, and enhance the Tenant Purchase Scheme (TPS) digital platform.
- Drive commercialization strategies for the digital property marketplace.
- Participate in the implementation of the Core Banking System (CBS).
- Oversee seamless integration between the Core Banking System and external platforms.
- Translate business strategy into actionable product roadmaps.
- Collaborate closely with IT, Innovations, business, and partner teams to deliver scalable, user-centric digital solutions.
- Ensure strong alignment between product design and commercial viability.
- Leverage data-driven iteration to enhance user adoption, operational efficiency, and revenue growth.
- Manage stakeholder expectations across cross-functional teams.
- Drive continuous product improvement through analytics, feedback loops, and performance monitoring.
Team Leader – Direct Sales Representative (Central & Western Region)
Department: Retail
Role Overview
The Team Leader – Direct Sales Representative is responsible for growing the Retail Sales portfolio and managing sales staff to maximize profitability while ensuring effective cost management.
The role focuses on retail business expansion, team performance optimization, and balance sheet growth in the Central and Western Regions.
Key Duties and Responsibilities
The Team Leader will:
- Lead and manage Direct Sales Representatives within the assigned region.
- Drive growth of the Retail Sales portfolio.
- Support expansion of the balance sheet through effective sales initiatives.
- Monitor sales performance and ensure alignment with profitability objectives.
- Manage and optimize sales-related costs.
- Provide structured coaching and performance management to sales staff.
- Ensure adherence to laid down policies and procedures.
- Identify regional opportunities for retail business growth.
- Monitor customer acquisition and retention metrics.
- Support relationship management strategies to strengthen market presence.
Direct Sales Representative – Personal Banking (Nairobi Region)
Department: Retail
Role Overview
The Direct Sales Representative – Personal Banking is responsible for driving growth of the retail business through aggressive sales and relationship management within the Nairobi Region.
The role demands strong customer engagement capabilities and a proactive sales approach to expand the personal banking portfolio.
Key Duties and Responsibilities
The Direct Sales Representative will:
- Drive growth of the retail banking business through structured sales activities.
- Acquire new personal banking clients within the Nairobi Region.
- Manage and grow customer relationships to enhance product uptake.
- Identify cross-selling opportunities within the personal banking portfolio.
- Support deposit mobilization and asset book growth.
- Ensure adherence to retail sales policies and procedures.
- Contribute to revenue growth through proactive relationship management.
- Maintain accurate sales records and performance tracking.
- Support achievement of assigned sales targets.
Team Leader Collections – Tenant Purchase Administration
Department: HFDI
Role Overview
The Team Leader Collections – Tenant Purchase Administration plays a critical role in protecting the financial health of the Tenant Purchase Scheme (TPS) portfolio. Operating at the intersection of credit risk management, tenant engagement, and regulatory compliance, this role ensures effective delinquency management and restoration of non-performing accounts.
Key Duties and Responsibilities
The Team Leader Collections will:
- Lead and supervise a team of collection officers managing the TPS portfolio.
- Proactively manage delinquent accounts to restore performing status.
- Monitor and control Portfolio at Risk (PAR) levels.
- Implement structured collection strategies aligned to affordable housing regulations.
- Ensure compliance with relevant regulatory frameworks including Kenya’s Affordable Housing Act, 2024.
- Oversee tenant engagement strategies that balance recovery objectives with customer experience.
- Develop and monitor collection performance indicators.
- Recommend credit risk mitigation strategies.
- Ensure accurate reporting on portfolio performance and risk exposure.
- Drive continuous improvement in collection processes and performance.
Core Banking Support Officer
Department: ICT
Role Overview
The Core Banking Support Officer is responsible for providing optimized support and maintenance of banking and payment systems within the institution. The role ensures high system performance across core platforms including Core Banking, Clearing, AML, CRM, Custody, and DAO systems.
Key Duties and Responsibilities
The Core Banking Support Officer will:
- Provide support and maintenance of banking and payment systems for optimal performance.
- Collaborate with Business, Operations, and relevant internal teams to ensure system efficiency.
- Conduct system optimization through research, analysis, design, and implementation of approved solutions.
- Develop technical documentation for system improvements.
- Administer reports and system monitoring services.
- Ensure all customer information remains secure.
- Monitor and ensure Service Level Agreements (SLAs) are consistently met.
- Support integration and performance enhancements across banking platforms.
- Troubleshoot system issues and implement corrective solutions.
- Contribute to strategic ICT objectives aligned with banking transformation initiatives.
Branch Business Manager (Nyeri and Naivasha)
Department: Retail
Role Overview
The Branch Business Manager is responsible for mobilizing deposits, growing the asset book, and ensuring effective management of branch resources in Nyeri and Naivasha. The role ensures compliance with policies and procedures while maximizing profitability and customer service performance.
Key Duties and Responsibilities
The Branch Business Manager will:
- Mobilize deposits to support branch balance sheet growth.
- Drive growth of the asset book through structured business development.
- Ensure compliance with laid down policies and operational procedures.
- Manage branch resources efficiently to maximize profitability.
- Oversee customer service standards and branch performance metrics.
- Supervise branch staff and ensure performance alignment with targets.
- Monitor financial performance indicators and recommend corrective action.
- Strengthen customer relationships and enhance market penetration.
- Support risk management and internal control compliance at branch level.
- Drive sustainable branch profitability and operational excellence.
Application Process
Qualified and interested candidates are invited to review the detailed job requirements and submit their applications through the official recruitment portal.
