Safaricom PLC, one of Kenya’s leading telecommunications and digital services providers, has announced several strategic career opportunities across its Corporate Affairs, External Affairs, Consumer Business, and M-Pesa Africa divisions. As a key player in Kenya’s digital transformation agenda, Safaricom continues to expand its operational footprint and strengthen its governance, regulatory, commercial, and human capital capabilities.
The current vacancies present an opportunity for experienced professionals and senior-level specialists to contribute to high-impact portfolios in government relations, human resources analytics, legal advisory, and business partnerships. These roles are critical to ensuring regulatory compliance, stakeholder engagement, operational excellence, and commercial growth within a dynamic and highly regulated industry.
The positions currently open include:
- Manager – Government Relations
- Manager HR Reporting, Insights & Decision Support (M-Pesa Africa)
- Legal Counsel, Technology and Corporate Centres
- Business Partnerships Lead
All positions are based in Kenya, with some roles operating from Safaricom House Headquarters in Nairobi.
The detailed job descriptions for each role are outlined below.
1. Manager – Government Relations
Department: Regulatory & Public Policy
Cluster: Corporate Affairs
Location: Safaricom House – HQ, Kenya
Posting Date: 03 March 2026
Role Overview
The Manager – Government Relations will be responsible for managing strategic engagement between Safaricom PLC and national and county government institutions. The role sits within the Regulatory & Public Policy function under the Corporate Affairs Cluster and is instrumental in shaping public policy advocacy, legislative alignment, and stakeholder diplomacy.
The position requires an experienced professional with strong knowledge of Kenya’s legislative and regulatory frameworks, particularly within telecommunications, digital services, financial services, and data governance.
Key Responsibilities
Policy Monitoring and Analysis
- Monitor proposed and enacted legislation, regulatory directives, and public policy developments affecting telecommunications, digital finance, cybersecurity, taxation, competition, and related sectors.
- Conduct impact assessments and develop internal policy briefs for executive leadership.
- Provide strategic advisory on compliance, risk exposure, and mitigation frameworks arising from policy changes.
Government Stakeholder Engagement
- Develop and maintain structured engagement frameworks with ministries, regulatory agencies, parliamentary committees, and county governments.
- Represent Safaricom in policy forums, inter-governmental meetings, and industry consultations.
- Facilitate structured dialogue to align public policy objectives with Safaricom’s strategic priorities.
Legislative Advocacy and Positioning
- Draft formal submissions, memoranda, and position papers in response to draft legislation and regulatory consultations.
- Coordinate cross-functional input to ensure unified corporate positions.
- Support advocacy strategies that advance enabling policy environments for digital innovation.
Internal Coordination
- Work closely with Legal, Regulatory, Finance, M-Pesa, and Commercial units to ensure consistent messaging.
- Provide timely updates to senior leadership and Board-level committees where required.
Risk and Compliance Management
- Identify regulatory risks and propose structured mitigation strategies.
- Ensure engagements comply with internal governance frameworks and ethical standards.
2. Manager HR Reporting, Insights & Decision Support (Re-advertised)
Division: M-Pesa Africa
Location: Kenya
Posting Date: 02 March 2026
Role Overview
The Manager HR Reporting, Insights & Decision Support will lead workforce analytics and reporting capabilities within M-Pesa Africa. The role focuses on transforming HR data into actionable intelligence that supports executive decision-making, workforce planning, and organizational effectiveness.
This position is analytical in nature and requires strong expertise in HR metrics, data modelling, performance analytics, and business intelligence frameworks.
Key Responsibilities
HR Data Strategy and Governance
- Develop and maintain a centralized HR reporting framework aligned with business strategy.
- Ensure data integrity, consistency, and compliance across HR systems.
- Establish standardized reporting protocols across markets.
Analytics and Insight Generation
- Produce workforce dashboards, trend analyses, and predictive insights to support talent management and succession planning.
- Analyze attrition, engagement, diversity, compensation, and performance metrics.
- Translate complex data into executive-ready presentations and strategic insights.
Decision Support
- Provide scenario modelling to support organizational design and workforce restructuring.
- Support executive leadership with data-driven recommendations.
- Partner with Finance and Strategy teams for workforce budgeting and headcount forecasting.
Performance Monitoring
- Track key HR KPIs across markets and provide consolidated regional performance reporting.
- Benchmark HR performance metrics against industry standards.
Continuous Improvement
- Automate reporting processes to improve efficiency.
- Introduce advanced analytics tools and visualization platforms to enhance reporting quality.
3. Legal Counsel, Technology and Corporate Centres
Cluster: External Affairs
Location: Safaricom House, Kenya
Posting Date: 02 March 2026
Role Overview
The Legal Counsel, Technology and Corporate Centres will provide specialized legal advisory services in relation to technology contracts, digital platforms, corporate governance, and enterprise operations. The role supports Safaricom’s technology transformation agenda and ensures that contractual and regulatory risks are effectively managed.
This is a strategic legal advisory role requiring deep understanding of ICT law, data protection, intellectual property, procurement law, and commercial contract management.
Key Responsibilities
Technology Contract Advisory
- Draft, review, and negotiate technology procurement agreements, software licensing contracts, cloud service agreements, and digital platform partnerships.
- Provide legal oversight on ICT vendor relationships and system implementation contracts.
- Ensure alignment with internal procurement and governance standards.
Data Protection and Privacy Compliance
- Advise on compliance with Kenya’s Data Protection Act and related regulations.
- Review data processing agreements and cross-border data transfer mechanisms.
- Support implementation of privacy-by-design frameworks.
Corporate Governance Support
- Provide advisory support to corporate centre functions including Finance, HR, Risk, and Operations.
- Ensure contracts and processes align with corporate governance requirements.
- Support internal investigations and compliance reviews where necessary.
Dispute Resolution and Risk Mitigation
- Identify legal exposure in commercial arrangements.
- Support dispute resolution processes, including mediation and litigation oversight where required.
- Develop mitigation strategies to minimize legal and financial risk.
Regulatory Advisory
- Interpret regulatory requirements impacting technology deployment and digital services.
- Support regulatory submissions and correspondence.
4. Business Partnerships Lead
Division: Fixed Business Organisation
Unit: Consumer Business
Location: Kenya
Posting Date: 26 February 2026
Role Overview
The Business Partnerships Lead will be responsible for identifying, structuring, and managing strategic partnerships that drive growth within the Fixed Business Organisation. The role focuses on expanding consumer and enterprise connectivity solutions through collaboration with ecosystem partners.
This is a commercially focused role requiring strong experience in partnership development, contract negotiation, and revenue growth strategy.
Key Responsibilities
Partnership Strategy Development
- Identify high-value partnership opportunities aligned with Fixed Business growth strategy.
- Conduct market analysis to identify new revenue channels.
- Develop partnership business cases and financial projections.
Partner Acquisition and Management
- Lead end-to-end negotiations with potential partners.
- Structure partnership agreements to ensure commercial sustainability.
- Manage ongoing partner performance and contractual obligations.
Revenue and Growth Optimization
- Drive joint go-to-market initiatives with partners.
- Monitor revenue performance and adjust partnership models accordingly.
- Develop pricing and incentive structures to maximize returns.
Cross-Functional Collaboration
- Work closely with Product, Finance, Legal, and Marketing teams.
- Coordinate internal alignment for seamless execution of partnership initiatives.
Performance Reporting
- Track and report on partnership KPIs including revenue contribution, customer acquisition, and retention metrics.
- Provide executive-level reporting on partnership portfolio performance.
Equal Opportunity and Governance Commitment
Safaricom PLC remains committed to diversity, inclusion, data privacy compliance, and adherence to corporate governance standards. The company upholds transparency and fairness in its recruitment processes and encourages qualified professionals to apply in accordance with internal application guidelines.
Application Process
Interested candidates are required to submit their applications through Safaricom’s official careers portal. Applicants should ensure all required documentation is uploaded before the stated deadlines.
