The financial services and housing sectors in Kenya continue to evolve rapidly as institutions expand their digital capabilities, enhance financial inclusion, and support national development initiatives such as affordable housing. As part of this transformation, Housing Finance Development and Investment (HFDI) is seeking experienced professionals to join its growing team across several departments. These opportunities span sales, retail banking, risk management, digital payments, ICT, and housing finance operations.
HFDI plays an important role in enabling access to housing solutions and financial services for individuals and businesses across Kenya. Through innovative financial products, digital platforms, and strategic partnerships, the organization continues to support the development of sustainable housing ecosystems while strengthening customer-centric banking services.
To support its operational expansion and strategic objectives, HFDI is recruiting qualified professionals for several key roles. The available positions provide an opportunity for individuals to contribute to housing finance, digital banking systems, property sales, and financial risk management while working within a dynamic and mission-driven institution.
The following positions are currently open for recruitment.
Property Advisor – Affordable Housing
Organization: HFDI
Department: Affordable Housing / Digital Property Business Unit
Role Overview
The Property Advisor – Affordable Housing plays a critical role in supporting the uptake of housing solutions within the digital property business unit. The role focuses on promoting and selling properties listed within the organization’s housing portfolio, including both privately developed and publicly supported housing projects.
The position serves as the primary point of contact between potential buyers and the organization during the early stages of the property acquisition process. The Property Advisor provides professional guidance to clients, ensures documentation processes are completed accurately, and supports the transition of successful applicants to onboarding and portfolio management teams.
By maintaining strong client relationships and ensuring efficient transaction processing, the role contributes significantly to revenue growth, customer satisfaction, and the broader objective of expanding affordable housing accessibility in Kenya.
Key Responsibilities
The Property Advisor is responsible for managing property sales processes within the digital property business unit. This includes actively marketing listed properties to potential buyers and guiding them through the property purchase process.
The role involves engaging with prospective clients to understand their housing needs, presenting appropriate property options, and supporting customers in navigating the initial stages of property acquisition.
The role holder follows up with clients regarding initial deposits and ensures that the required financial commitments are made within the expected timelines. This responsibility includes coordinating with relevant internal departments to track payment confirmations and ensure compliance with established procedures.
Another key responsibility is ensuring the timely preparation and execution of offer letters and sale agreements. The Property Advisor works closely with internal legal and administration teams to ensure documentation is accurate and processed efficiently.
The role requires maintaining complete and accurate customer documentation within the organization’s systems. Proper documentation management is essential to ensure compliance with regulatory requirements and to support the smooth transition of customers to onboarding and portfolio management teams.
In addition, the Property Advisor contributes to achieving sales targets by actively participating in marketing initiatives, property exhibitions, client engagement forums, and digital sales campaigns.
Customer satisfaction is also a core component of the role. The Property Advisor is expected to maintain professional communication with clients throughout the transaction process, ensuring transparency, responsiveness, and a positive customer experience.
Through effective client engagement, accurate documentation, and consistent follow-up, the Property Advisor helps drive property sales while supporting the organization’s mission of increasing access to affordable housing.
Team Leader Sales – Affordable Housing
Organization: HFDI
Department: Affordable Housing / Sales
Role Overview
The Team Leader Sales – Affordable Housing is responsible for overseeing the sales operations of the affordable housing division by leading a team of Property Advisors and ensuring the achievement of departmental sales targets.
This role requires strong leadership, strategic thinking, and deep understanding of property sales and housing finance markets. The Team Leader Sales ensures that the sales team is well motivated, properly trained, and equipped with the necessary tools and strategies to effectively market housing projects and convert leads into successful property transactions.
The role holder also contributes to the development of sales strategies aimed at expanding market reach and improving customer acquisition within Kenya’s growing housing sector.
Key Responsibilities
The Team Leader Sales provides leadership and guidance to a team of Property Advisors working within the affordable housing portfolio. This includes supervising day-to-day sales activities, monitoring performance, and ensuring alignment with organizational sales targets.
The role holder is responsible for setting clear sales goals and ensuring the team consistently works towards achieving and exceeding those targets. This involves developing structured sales plans, identifying potential market segments, and implementing effective customer engagement strategies.
Another key responsibility is coaching and mentoring Property Advisors to enhance their sales skills, improve customer engagement techniques, and strengthen product knowledge related to housing developments and financing solutions.
The Team Leader Sales also monitors sales pipeline activity to ensure that potential leads are effectively managed and converted into confirmed property purchases. This includes reviewing sales performance metrics and identifying areas for improvement.
Collaboration with marketing and product development teams is also an important aspect of the role. The Team Leader Sales provides insights on market trends, customer preferences, and competitive dynamics to support the development of effective property marketing campaigns.
Additionally, the role holder ensures that all sales activities comply with regulatory guidelines and internal policies governing housing finance transactions.
Through effective leadership, strategic planning, and continuous performance monitoring, the Team Leader Sales plays a crucial role in expanding the organization’s property sales portfolio and supporting the growth of the affordable housing program.
Team Leader Collections – Tenant Purchase Administration
Organization: HFDI
Department: Tenant Purchase Scheme (TPS)
Role Overview
The Team Leader Collections – Tenant Purchase Administration is responsible for managing collections within the Tenant Purchase Scheme portfolio and ensuring the financial stability of the organization’s housing finance program.
Operating at the intersection of credit risk management, customer engagement, and regulatory compliance, the role holder leads a team of collection officers tasked with monitoring tenant repayment performance and managing delinquent accounts.
The role is essential for maintaining the financial health of the Tenant Purchase Scheme portfolio by ensuring timely loan repayments, minimizing portfolio at risk, and restoring accounts that have fallen into arrears.
Key Responsibilities
The Team Leader Collections oversees the daily operations of the Tenant Purchase Scheme collections team, ensuring effective management of repayment schedules and tenant engagement activities.
A key responsibility involves monitoring portfolio performance and identifying accounts that show early signs of delinquency. By proactively engaging tenants, the team leader helps prevent accounts from transitioning into non-performing status.
The role holder coordinates collection activities aimed at recovering overdue payments while maintaining professional and respectful engagement with tenants participating in the housing program.
The Team Leader Collections also develops and implements strategies for restoring non-performing accounts to good standing through negotiated repayment plans and structured follow-up processes.
Ensuring compliance with regulatory frameworks is a central aspect of the role. The team leader ensures that all collection activities align with legal guidelines and the provisions of Kenya’s Affordable Housing Act, 2024.
Another important responsibility involves tracking and managing Portfolio at Risk (PAR) indicators. The role holder analyzes delinquency trends, prepares performance reports, and recommends corrective measures to strengthen portfolio performance.
Through effective supervision of collection officers and structured tenant engagement, the Team Leader Collections ensures financial sustainability while supporting the broader goals of Kenya’s housing finance initiatives.
Core Banking Support Officer
Department: ICT
Role Overview
The Core Banking Support Officer is responsible for providing technical support and maintenance for banking and payment systems used within the organization.
The role focuses on ensuring the optimal performance of critical banking systems such as core banking platforms, payment processing systems, customer relationship management systems, anti-money laundering tools, clearing systems, custody platforms, and DAO solutions.
The position requires close collaboration with business, operations, and IT teams to ensure the organization’s digital banking infrastructure remains secure, efficient, and capable of supporting both current and future operational needs.
Key Responsibilities
The Core Banking Support Officer provides technical support for core banking and payment systems by monitoring system performance, diagnosing operational issues, and implementing solutions that enhance system reliability.
The role holder participates in system optimization initiatives, including conducting technical research, system analysis, and documentation of system improvements.
Another key responsibility is supporting the development and implementation of approved technical solutions aimed at improving system efficiency and resolving operational challenges.
The position also involves working closely with internal departments to ensure system functionality aligns with operational requirements and service delivery expectations.
The Core Banking Support Officer is responsible for preparing technical reports related to system performance, operational incidents, and improvement initiatives.
Ensuring the security and confidentiality of customer information is also a core responsibility. The role holder must ensure that all system support activities comply with data protection standards and internal security protocols.
In addition, the position supports service level management by ensuring that banking systems operate within agreed Service Level Agreements (SLAs) and that operational disruptions are resolved within defined timelines.
Branch Business Manager – Nyeri and Naivasha
Department: Retail Banking
Role Overview
The Branch Business Manager is responsible for overseeing the operational and financial performance of the bank’s retail branch operations in Nyeri and Naivasha.
The role focuses on deposit mobilization, asset book growth, and overall branch profitability while ensuring strict compliance with organizational policies and regulatory standards.
The Branch Business Manager also plays a critical role in strengthening customer relationships, expanding the branch’s client base, and ensuring delivery of high-quality financial services.
Key Responsibilities
The Branch Business Manager leads the overall management of branch operations, ensuring that operational processes are efficient, compliant, and aligned with organizational standards.
The role holder drives deposit mobilization efforts by identifying new customer segments, strengthening relationships with existing clients, and promoting banking products and services.
Another key responsibility involves growing the branch asset book by identifying lending opportunities and supporting the development of quality loan portfolios.
The Branch Business Manager also oversees branch staff performance, ensuring that employees operate effectively and deliver excellent customer service.
Monitoring compliance with banking policies and regulatory requirements is a central aspect of the role. The manager ensures that all branch operations meet internal governance standards and industry regulations.
Through strategic leadership, financial management, and customer engagement, the Branch Business Manager contributes to the overall growth and profitability of the bank’s retail network.
Manager Payments and Digital Integration
Department: Retail Banking
Role Overview
The Manager Payments and Digital Integration is responsible for overseeing the management and resolution of system-related issues affecting digital payments, tills, and merchant transaction platforms.
The role involves supporting digital payment agents, resolving operational challenges, and ensuring that digital payment services function efficiently across the organization’s network.
The position requires close coordination with IT teams, external partners such as Safaricom, and internal departments responsible for digital banking operations.
Key Responsibilities
The Manager Payments and Digital Integration manages queries and operational issues related to digital payment agents, merchant systems, and till operations.
The role holder ensures timely resolution of system issues by coordinating with internal IT teams and external partners when technical escalation is required.
Another important responsibility involves monitoring system performance and managing downtime incidents to minimize service disruptions.
The role holder also supports training initiatives for digital payment agents to ensure they understand system processes and operational procedures.
The position requires close collaboration with the Digital Support Officer to ensure smooth operation of the digital payments department.
Additionally, the role includes managing audit queries related to digital transactions and ensuring proper documentation of customer information.
Manager Financial Crime
Department: Risk and Compliance
Role Overview
The Manager Financial Crime is responsible for supporting fraud risk management initiatives through the implementation of prevention and detection strategies.
The role involves conducting fraud investigations, reviewing suspicious transaction reports, and identifying emerging fraud risks within the organization.
By strengthening internal controls and enhancing fraud awareness across the business, the Manager Financial Crime plays a vital role in protecting the institution’s financial integrity.
Key Responsibilities
The role holder participates in the implementation of fraud risk management programs designed to detect and prevent fraudulent activities across the organization.
The Manager Financial Crime conducts investigations related to suspected fraud cases and ensures that appropriate mitigation measures are implemented.
The role also involves reviewing exception reports, analyzing transaction patterns, and identifying anomalies that may indicate fraudulent activity.
Another key responsibility includes conducting fraud risk assessments and process reviews to identify potential vulnerabilities within operational systems.
The Manager Financial Crime also supports awareness initiatives aimed at educating staff on emerging fraud trends and strengthening internal vigilance.
Through proactive monitoring, investigative analysis, and risk mitigation strategies, the Manager Financial Crime contributes to strengthening the organization’s compliance framework and protecting financial assets.
Application Process
Qualified candidates interested in any of the above positions are encouraged to submit their applications through the official HFDI recruitment platform.
