Britam Hiring Customer Service Assistant

Customer Service Assistant – (2600000Y)

Job Purpose and Key responsibilities

Job Purpose:
Recording of all transactions for Britam Asset Managers Company, Unit Trust Funds and Alternatives and ensure that other procedures and process are carried out within the set guidelines and targets for Kenya and Uganda as assigned. 
Key responsibilities:

• Handling all incoming customer queries and questions and resolving customer complaints.
• Providing the appropriate service and information or referring clients to another department.
• Referring problematic issues that they cannot solve to management.
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client 
  information.
• Verify the documents and communicate on any non-compliant documents for follow up.
• Timely processing customer’s redemption requests within the company’s TAT.
• Adhering to a company’s policies and procedures at all times when assisting customers.
• Be the first line contact for all the clients. Act as the focal point for all information about the clients and mobilize 
  of company services.
• Ensure acquisition of full KYC for clients and carry out data entry.
• Update client Reports and upload and index client information into Fortis.
• Coordinate with other Britam departments on activities and events.
• Manage, update and track calendars.
• Organize and manage BAM Uganda Events.
• Comply with statutory and other relevant regulatory bodies in Uganda.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Performs any other duties as required.
   

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

• The applicant must hold a Bachelor’s degree.
• Experience in customer care services is an added advantage.
• 1 Year of related work experience.
• Market knowledge and understanding of the financial services industry.
• Good Interpersonal skills.
• Effective communication and Customer relationship skills for long-term association.
• Problem Solving skills and attention to detail.
• MS Office efficiency.

Apply