The Nairobi Expressway is one of Kenya’s most important urban transport projects, designed to improve traffic movement and reduce congestion within Nairobi. The expressway provides a modern toll-based highway system that allows motorists to travel quickly and efficiently across the city.
With thousands of vehicles using the expressway daily, toll operations are a critical part of ensuring smooth traffic flow and efficient service delivery. Toll plazas act as the main interaction point between the expressway operations team and motorists. For this reason, maintaining efficient toll collection services is essential for the continued success of the expressway.
To support these operations, the Nairobi Expressway is currently recruiting Toll Attendants to join its toll plaza operations team. This recruitment aims to fill multiple positions with individuals who can assist in managing toll transactions, supporting motorists, and ensuring smooth daily operations at toll stations.
The Toll Attendant role is a frontline operational position that requires individuals to interact directly with road users while managing payment systems and supporting traffic flow through toll lanes. The role combines customer service responsibilities with operational duties that contribute to the overall efficiency of the expressway toll system.
Individuals working in this role must demonstrate accuracy in financial transactions, the ability to communicate clearly with motorists, and the discipline to follow operational procedures. The role also requires attentiveness and the ability to respond quickly to issues that may occur at toll booths, such as payment discrepancies, traffic congestion, or equipment malfunctions.
This opportunity provides qualified candidates with the chance to work within one of Kenya’s most visible infrastructure projects while gaining valuable operational experience in toll management and transport services.
Position Overview
The Toll Attendant is responsible for collecting toll payments from motorists using the Nairobi Expressway. The position ensures that vehicles pass through toll stations efficiently while payments are processed accurately and recorded properly.
Toll attendants operate from toll booths located at expressway toll plazas and work under the supervision of toll plaza supervisors. They play an important role in supporting motorists, maintaining transaction accuracy, and ensuring the smooth functioning of toll collection systems.
The role requires individuals who can work in a structured environment while managing financial transactions and assisting drivers who may require information or support when using the expressway.
- Core Responsibilities of the Toll Attendant
The responsibilities of a Toll Attendant involve managing toll transactions, assisting motorists, maintaining operational records, and ensuring compliance with expressway procedures.
The key duties include the following:
• Collecting toll payments from motorists using various payment methods such as cash, debit cards, credit cards, or electronic payment systems.
• Processing transactions through the toll system while ensuring that the correct toll amount is charged for each vehicle passing through the toll booth.
• Issuing payment receipts to motorists after successful toll payment processing.
• Providing accurate change when motorists pay using cash.
• Verifying electronic toll passes and ensuring that automated payment transactions are successfully processed.
• Resolving basic payment discrepancies that may arise during toll transactions.
• Maintaining accurate records of all transactions conducted during the shift.
• Reconciling cash drawers and transaction records at the end of each shift to ensure that all payments are properly accounted for.
• Providing basic directions and travel information to motorists using the expressway.
• Assisting motorists who may be unfamiliar with the toll payment process.
• Reporting toll equipment malfunctions or system issues to supervisors or technical teams.
• Reporting traffic incidents, unusual activities, or safety concerns observed at the toll plaza.
• Ensuring compliance with expressway operational procedures and safety regulations.
• Maintaining cleanliness and organization within the toll booth area to ensure a safe and professional working environment.
- Customer Service Responsibilities
Toll attendants interact directly with motorists throughout their shifts. This makes customer service an important part of the role.
Key customer service duties include:
• Greeting motorists in a polite and professional manner.
• Providing clear instructions on toll payment procedures when necessary.
• Offering assistance to motorists who may encounter difficulties when making payments.
• Responding to general questions from motorists regarding the expressway.
• Maintaining patience and professionalism during busy traffic periods.
- Toll Operations and Traffic Management Support
Toll attendants also contribute to the overall efficiency of toll plaza operations.
Their responsibilities in this area include:
• Ensuring vehicles pass through toll lanes in an orderly and efficient manner.
• Processing transactions quickly to prevent traffic congestion at toll booths.
• Monitoring traffic flow within the assigned toll lane.
• Coordinating with supervisors if congestion or operational issues occur.
• Escalating incidents that may disrupt normal toll operations.
- Financial Accountability and Record Keeping
Handling payments is a key responsibility within this role. Toll attendants must ensure all financial transactions are accurately recorded and accounted for.
Key financial responsibilities include:
• Recording all toll transactions in the toll collection system.
• Handling cash payments carefully and securely.
• Maintaining accurate cash balances during each shift.
• Reconciling all cash and electronic transactions at the end of the shift.
• Reporting any discrepancies in toll collections to the toll plaza supervisor.
- Operational Safety and Compliance
Toll plaza operations must comply with safety procedures and operational guidelines to ensure both staff and motorists remain safe.
Toll attendants are responsible for:
• Following all operational procedures related to toll collection.
• Observing safety guidelines while working at the toll plaza.
• Remaining alert to unusual or suspicious activities within the toll area.
• Reporting safety incidents immediately to supervisors.
• Ensuring their toll booth environment remains organized and hazard-free.
Required Skills and Competencies
The Toll Attendant role requires a combination of technical and interpersonal skills to ensure efficient toll plaza operations.
The key competencies required include:
• Strong customer service and communication skills.
• Basic mathematical ability and attention to detail.
• Accuracy in handling cash and financial transactions.
• Basic computer and IT skills for operating computerized toll systems.
• Ability to work efficiently in a fast-paced operational environment.
• Good interpersonal skills for interacting with motorists and team members.
• Ability to follow operational procedures and maintain discipline in the workplace.
Required Skills and Experience
Applicants interested in the Toll Attendant position should meet the following requirements:
• Diploma or equivalent academic qualification.
• Work experience in a similar position is preferred.
• Previous experience in customer service, cashiering, or cash handling is considered an advantage.
• Basic IT skills required to operate computerized toll systems and point-of-sale equipment.
• Strong attention to detail and ability to perform basic calculations accurately.
• Ability to work flexible shifts including nights, weekends, and public holidays.
• Ability to sit or stand for extended periods while working in outdoor environments.
Application Deadline
The deadline for submitting applications for the Toll Attendant positions is:
15th March 2026
