Career Opportunities at SBM Bank
SBM Bank (Kenya) Limited is inviting qualified and motivated individuals to explore exciting career opportunities within the organization. The bank is committed to delivering innovative financial solutions and exceptional customer service while fostering a dynamic and inclusive work environment for its employees. If you are looking to grow your career in the banking sector and contribute to a high-performing team, SBM Bank currently has the following opportunities available.
1. Contact Centre Officer
Department: Customer Experience
Band/Level: Officer
Contract Terms: Fixed Term Contract
Location: Head Office
Application Deadline: 18 March 2026
Job Description:
The Contact Centre Officer will support the bank’s customer engagement efforts by providing timely assistance and resolving client inquiries through various communication channels. The role focuses on ensuring a positive customer experience by addressing service requests, escalating complex issues to the relevant departments, and maintaining accurate records of customer interactions. The officer will also provide product and service information to customers while ensuring compliance with the bank’s service standards and operational procedures.
2. Intern, IT Risk
Department: Risk
Band/Level: Intern
Contract Terms: Fixed Term Contract
Location: Head Office
Application Deadline: 13 March 2026
Job Description:
The Intern – IT Risk will support the Risk Department in monitoring and assessing technology-related risks within the bank. The role involves assisting in documenting IT risk processes, supporting risk assessments, and helping maintain risk registers and documentation. The intern will also participate in reviewing compliance with internal policies and contribute to ongoing risk monitoring activities under the guidance of the department team.
3. Learning & Development Manager
Department: Human Resources
Band/Level: Manager
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 18 March 2026
Job Description:
The Learning & Development Manager will oversee the design and implementation of employee training and development programs within the bank. The role focuses on identifying organizational learning needs, coordinating training initiatives, and supporting talent development strategies that enhance employee performance and capability. The manager will also work closely with departmental leaders to promote continuous learning and ensure alignment between training initiatives and the bank’s strategic goals.
