M-KOPA is a leading fintech and technology company that has transformed access to digital financial services across Africa. The organization provides affordable smartphones and other digital financial products to underserved customers using an innovative pay-as-you-go financing model. Through the use of advanced data analytics, artificial intelligence, and mobile technology, M-KOPA enables millions of people to access essential services, build credit histories, and improve their financial wellbeing.
Operating across several African markets including Kenya, Uganda, Nigeria, Ghana, Rwanda, and South Africa, M-KOPA continues to expand its technology-driven financial ecosystem. The company has built a strong reputation for combining financial inclusion with cutting-edge technology solutions that empower customers to participate more fully in the digital economy.
To support its continued growth and expansion across the continent, M-KOPA is currently recruiting for several strategic and technical positions across multiple departments. These roles span areas such as technology operations, data science, product development, marketing, customer operations, enterprise systems architecture, and people management.
Professionals with expertise in technology, finance, analytics, customer operations, and business strategy are encouraged to explore the available opportunities and contribute to an organization that is reshaping financial access in emerging markets.
Below is a detailed overview of the available positions and their key responsibilities.
- AIOps Lead
The AIOps Lead plays a strategic role in overseeing the implementation and optimization of Artificial Intelligence for IT Operations (AIOps) within the organization. This position focuses on leveraging artificial intelligence and machine learning technologies to improve system reliability, enhance monitoring capabilities, and automate operational workflows.
The role requires strong technical leadership in managing complex IT infrastructures and ensuring that automated systems support operational efficiency and service stability across multiple markets.
Key Responsibilities
• Lead the design, development, and implementation of AIOps platforms that support automated monitoring and incident detection.
• Develop machine learning models that analyze system performance data and identify potential service disruptions before they occur.
• Implement intelligent alerting systems that minimize operational noise and prioritize critical incidents.
• Collaborate with engineering, infrastructure, and product teams to improve platform reliability and system performance.
• Establish predictive analytics capabilities that enable proactive issue resolution.
• Develop dashboards and analytics tools to provide operational visibility for technology teams.
• Manage the integration of AI-driven automation tools with existing IT operations platforms.
• Monitor the health and performance of production systems and identify opportunities for optimization.
• Provide technical leadership to operations teams responsible for system reliability and performance monitoring.
• Continuously evaluate emerging AIOps technologies and recommend solutions that improve operational efficiency.
- BPO Operations Manager
The BPO Operations Manager is responsible for overseeing business process outsourcing (BPO) operations that support customer service and operational functions. This role ensures that outsourced teams deliver high-quality services while maintaining performance standards aligned with organizational objectives.
The position requires strong leadership and operational management skills to coordinate outsourced service providers and ensure service delivery excellence.
Key Responsibilities
• Manage relationships with outsourced service providers responsible for customer support and operational processes.
• Monitor service level agreements (SLAs) to ensure outsourced teams meet performance targets.
• Develop operational frameworks that ensure consistent service quality across outsourced operations.
• Coordinate training programs for BPO staff to ensure alignment with company processes and customer experience standards.
• Analyze performance metrics and identify opportunities to improve operational efficiency.
• Implement quality assurance processes that ensure service consistency across outsourced teams.
• Collaborate with internal departments to ensure seamless coordination between internal and outsourced operations.
• Lead initiatives aimed at improving customer service performance within BPO environments.
• Develop reporting systems that track operational performance and identify areas for improvement.
• Ensure compliance with company policies and regulatory requirements within outsourced operations.
- Senior Customer Care Operations Manager
The Senior Customer Care Operations Manager oversees the strategic management of customer support operations. The role focuses on improving service delivery, optimizing operational workflows, and ensuring high levels of customer satisfaction.
The position involves managing large customer support teams, developing operational strategies, and implementing systems that enhance the overall customer experience.
Key Responsibilities
• Lead the management and development of customer support teams responsible for handling customer inquiries and service requests.
• Develop operational strategies aimed at improving customer satisfaction and service efficiency.
• Monitor customer service performance metrics and implement improvements where necessary.
• Design and implement customer support processes that streamline service delivery.
• Collaborate with product, technology, and marketing teams to resolve customer issues effectively.
• Implement systems that track customer feedback and drive service improvements.
• Manage workforce planning to ensure customer support operations are adequately staffed.
• Establish service quality standards and monitor adherence across customer support teams.
• Lead initiatives focused on reducing response times and improving customer issue resolution.
• Develop training programs that enhance customer service skills and operational knowledge.
- Mobility Quality Analyst
The Mobility Quality Analyst is responsible for evaluating product and service quality within the organization’s mobility product lines. The role focuses on identifying product performance issues, analyzing operational data, and ensuring that mobility solutions meet established quality standards.
Key Responsibilities
• Conduct detailed analyses of mobility products to assess performance, reliability, and customer satisfaction.
• Monitor product performance data and identify trends that indicate potential quality issues.
• Collaborate with engineering and product teams to resolve product defects and improve product reliability.
• Develop quality assurance processes that ensure consistent product standards.
• Investigate customer feedback related to product performance and recommend corrective actions.
• Analyze operational data to identify opportunities for product improvement.
• Participate in testing processes for new product releases and system updates.
• Maintain documentation related to quality control procedures and product evaluations.
• Support continuous improvement initiatives aimed at enhancing mobility product performance.
• Provide regular reports on product quality metrics and improvement initiatives.
- Senior Growth Marketing Manager – Retention & LTV
The Senior Growth Marketing Manager is responsible for developing strategies that increase customer retention and maximize customer lifetime value (LTV). The role involves managing marketing campaigns, analyzing customer data, and implementing initiatives that improve long-term customer engagement.
Key Responsibilities
• Develop retention strategies aimed at increasing long-term customer engagement.
• Analyze customer behavior data to identify opportunities for targeted marketing campaigns.
• Design lifecycle marketing programs that support customer retention and loyalty.
• Collaborate with product teams to improve customer engagement through product features and service improvements.
• Develop customer segmentation strategies that support personalized marketing efforts.
• Implement marketing automation tools that improve campaign efficiency and effectiveness.
• Monitor campaign performance metrics and optimize strategies based on performance data.
• Coordinate cross-functional teams to support marketing initiatives across multiple markets.
• Develop strategies aimed at maximizing customer lifetime value through targeted engagement.
• Conduct market research to identify trends that influence customer retention and loyalty.
- Product Growth Lead
The Product Growth Lead focuses on driving user adoption and product expansion through data-driven growth strategies. This role works closely with product, engineering, and marketing teams to optimize product performance and increase market penetration.
Key Responsibilities
• Develop growth strategies that increase product adoption across multiple markets.
• Conduct data analysis to identify growth opportunities within the product ecosystem.
• Collaborate with product teams to improve product features that support user engagement.
• Design growth experiments that test new strategies for user acquisition and retention.
• Monitor product performance metrics and identify opportunities for improvement.
• Develop market expansion strategies that support product scaling across new regions.
• Coordinate cross-functional teams responsible for product development and marketing initiatives.
• Analyze user behavior data to identify opportunities for product improvement.
• Support the launch of new product features and ensure successful adoption by customers.
• Develop reporting frameworks that track growth performance across multiple markets.
- Data Scientist – Credit Modeling
The Data Scientist specializing in Credit Modeling focuses on developing advanced analytics models that support credit risk assessment and financial decision-making. The role requires expertise in machine learning, statistical modeling, and financial analytics.
Key Responsibilities
• Develop predictive credit scoring models that support customer lending decisions.
• Analyze large datasets to identify patterns that influence credit risk.
• Design machine learning models that improve credit eligibility assessments.
• Collaborate with risk management teams to refine credit evaluation processes.
• Develop algorithms that support automated lending decisions.
• Monitor model performance and continuously improve predictive accuracy.
• Implement data pipelines that support analytics and machine learning operations.
• Conduct research on emerging modeling techniques that improve credit risk analysis.
• Support regulatory reporting and compliance related to credit risk management.
• Provide insights that support strategic decision-making in financial services.
- Business Analyst – Credit Eligibility
The Business Analyst for Credit Eligibility focuses on analyzing credit evaluation frameworks and supporting improvements in lending decision systems.
Key Responsibilities
• Analyze credit eligibility systems and recommend improvements that enhance decision accuracy.
• Work closely with product, risk, and engineering teams to optimize credit processes.
• Evaluate data used in credit assessment models and ensure data quality standards are met.
• Conduct impact analyses related to changes in credit policies or scoring methodologies.
• Develop documentation for credit decision frameworks and operational procedures.
• Monitor credit performance indicators and identify opportunities for improvement.
• Support the implementation of new credit products and lending strategies.
• Conduct stakeholder consultations to ensure alignment on credit evaluation processes.
• Develop reporting dashboards that track credit portfolio performance.
• Support data-driven decision-making in credit operations.
- Senior Solutions Architect – MS Dynamics 365
The Senior Solutions Architect focuses on designing enterprise-level solutions using Microsoft Dynamics 365 platforms. This role supports the organization’s digital transformation initiatives by ensuring scalable and integrated enterprise systems.
Key Responsibilities
• Design enterprise architecture solutions using Microsoft Dynamics 365 platforms.
• Lead implementation projects involving CRM, ERP, and business process automation systems.
• Develop system integration strategies that connect Dynamics platforms with other enterprise applications.
• Collaborate with development teams to ensure system architecture aligns with business requirements.
• Provide technical leadership during system implementation and deployment.
• Develop documentation related to system architecture and technical specifications.
• Monitor system performance and recommend improvements that enhance scalability and reliability.
• Support digital transformation initiatives through enterprise technology solutions.
• Evaluate new technology platforms and recommend solutions that support organizational growth.
• Ensure enterprise systems meet security, compliance, and performance requirements.
- Senior Enterprise Solutions Architect – MS Dynamics 365
This role focuses on enterprise-wide architecture planning and implementation using Microsoft Dynamics 365 technologies. The position requires strong experience in designing scalable enterprise systems that support complex organizational operations.
Key Responsibilities
• Lead enterprise architecture design for Microsoft Dynamics 365 systems.
• Develop long-term system architecture strategies that support organizational scalability.
• Coordinate large-scale technology implementation projects across multiple regions.
• Establish governance frameworks for enterprise technology architecture.
• Provide strategic guidance on technology investments and system modernization.
• Collaborate with senior leadership on enterprise digital transformation initiatives.
• Ensure enterprise systems align with security, compliance, and regulatory standards.
• Develop integration frameworks that connect multiple enterprise systems.
• Monitor enterprise system performance and recommend improvements where necessary.
• Support organizational innovation through advanced enterprise technology solutions.
- Senior People Partner
The Senior People Partner supports organizational development by aligning human resource strategies with business objectives.
Key Responsibilities
• Provide strategic HR support to business leaders and operational teams.
• Develop talent management strategies that support workforce development.
• Implement performance management frameworks that support organizational goals.
• Support employee engagement initiatives that enhance workplace culture.
• Provide guidance on HR policies, procedures, and compliance requirements.
• Lead initiatives focused on leadership development and organizational capability building.
• Support workforce planning and talent acquisition strategies.
• Manage employee relations and conflict resolution processes.
• Implement HR analytics tools that support workforce decision-making.
• Coordinate HR initiatives that support business transformation.
- Senior People Partner – Commercial
The Senior People Partner – Commercial focuses on HR strategy within commercial departments, ensuring that people strategies support sales and revenue growth objectives.
Key Responsibilities
• Partner with commercial leadership teams to support workforce strategy.
• Develop talent management programs that support sales and commercial operations.
• Provide HR guidance on performance management within commercial teams.
• Implement training and development programs aimed at strengthening commercial capabilities.
• Support workforce planning for sales and marketing teams.
• Develop employee engagement initiatives that enhance commercial team performance.
• Provide support on HR policy implementation within commercial operations.
• Lead initiatives focused on leadership development within commercial functions.
• Monitor workforce analytics related to commercial performance.
• Support organizational change management initiatives.
- Senior Manager, Quality & Operational Excellence
The Senior Manager for Quality and Operational Excellence is responsible for implementing frameworks that improve operational efficiency and service quality across the organization.
Key Responsibilities
• Develop operational excellence strategies that improve efficiency across departments.
• Implement quality management frameworks that enhance service delivery standards.
• Analyze operational data to identify performance improvement opportunities.
• Lead continuous improvement initiatives that optimize internal processes.
• Develop operational metrics that support performance monitoring.
• Coordinate cross-functional teams responsible for process improvement initiatives.
• Implement best practices related to operational efficiency and service quality.
• Conduct operational audits that identify inefficiencies and improvement opportunities.
• Support leadership teams in implementing operational transformation strategies.
• Develop reporting frameworks that track operational excellence initiatives.
Application Process
M-KOPA encourages qualified professionals from across Africa to apply for these opportunities and contribute to the company’s mission of expanding access to digital financial services.
Interested candidates should submit their applications through the official recruitment portal before the positions are filled.
