Career Opportunities at Safaricom PLC
Safaricom PLC is one of Africa’s leading telecommunications and technology companies, widely recognized for its innovation, digital transformation initiatives, and commitment to empowering communities through technology. Headquartered in Nairobi, Safaricom plays a critical role in driving Kenya’s digital economy through cutting-edge connectivity solutions, enterprise services, and financial technology innovations such as M-Pesa.
The company continues to expand its services across telecommunications, fintech, cloud technology, digital platforms, and enterprise solutions. With millions of customers and businesses relying on its services daily, Safaricom remains committed to attracting talented professionals who can help shape the future of digital connectivity and financial services in Africa.
Safaricom offers employees an inclusive and dynamic working environment that promotes innovation, collaboration, and professional growth. Team members work on transformative projects that influence millions of customers and support national development goals.
As part of its ongoing growth and innovation strategy, Safaricom is currently recruiting qualified professionals to join various divisions within the organization. These roles span technology, legal services, corporate affairs, and human resource analytics.
Below are the available job opportunities and their job descriptions.
1. IT Solutions Architect
Company: Safaricom PLC
Division: Technology Division
Location: Kenya
Employment Type: Full-time
Job Description
The IT Solutions Architect plays a strategic role in designing and implementing technology solutions that support Safaricom’s digital transformation and business operations. The position focuses on developing scalable and secure IT architecture that aligns with organizational technology strategies and supports evolving business needs.
The role involves collaborating with cross-functional teams to understand business requirements and translate them into effective technical solutions. The architect is responsible for ensuring that technology systems are designed to support performance, reliability, and long-term scalability.
Key responsibilities include designing enterprise technology solutions, reviewing system architectures, and ensuring integration across multiple platforms and systems. The IT Solutions Architect also works closely with development teams, infrastructure specialists, and business stakeholders to guide the implementation of technology projects.
In addition, the role involves evaluating emerging technologies, recommending improvements to system architecture, and ensuring compliance with organizational technology standards and security requirements.
Through strategic planning and collaboration with technology teams, the IT Solutions Architect helps Safaricom maintain a robust digital infrastructure that supports innovation and operational excellence.
2. Manager – Government Relations
Company: Safaricom PLC
Department: Regulatory & Public Policy
Cluster: Corporate Affairs
Location: Safaricom House Headquarters, Nairobi
Job Description
The Manager – Government Relations is responsible for supporting Safaricom’s engagement with government institutions and stakeholders to ensure alignment with regulatory frameworks and national policy objectives.
The role focuses on strengthening relationships with government agencies, policymakers, and regulatory bodies while supporting the organization’s advocacy and public policy initiatives. The position plays a key role in ensuring that Safaricom’s operations remain aligned with regulatory requirements and national development priorities.
Responsibilities include coordinating government engagement activities, supporting regulatory policy discussions, and providing insights on legislative and policy developments that may affect the telecommunications industry.
The manager will also work closely with internal departments to ensure that corporate strategies and projects are aligned with government policies and regulatory expectations. In addition, the role involves preparing policy briefs, facilitating stakeholder engagements, and supporting public policy initiatives within the Corporate Affairs Cluster.
Through effective collaboration and stakeholder engagement, the Manager – Government Relations helps strengthen Safaricom’s role as a trusted partner in Kenya’s digital and economic development.
3. Manager – HR Reporting, Insights & Decision Support (Re-advertised)
Organization: M-Pesa Africa
Location: Kenya
Employment Type: Full-time
Job Description
The Manager – HR Reporting, Insights & Decision Support is responsible for providing strategic human resource analytics and insights that support decision-making across the organization.
The role focuses on transforming HR data into actionable insights that help leaders make informed workforce decisions. This includes developing reporting frameworks, analyzing workforce trends, and supporting HR strategy through evidence-based analysis.
Key responsibilities include designing and maintaining HR dashboards, generating reports for leadership teams, and supporting data-driven decision-making within the HR function. The role also involves analyzing workforce metrics such as talent performance, workforce planning, and organizational effectiveness.
The manager will collaborate closely with HR teams, business leaders, and data specialists to ensure that HR data is accurate, accessible, and aligned with organizational objectives.
By leveraging data analytics and reporting tools, the Manager – HR Reporting, Insights & Decision Support helps strengthen workforce planning and supports strategic talent management initiatives within the organization.
4. Legal Counsel – Technology and Corporate Centres
Company: Safaricom PLC
Cluster: External Affairs
Location: Safaricom House, Nairobi
Job Description
The Legal Counsel – Technology and Corporate Centres provides legal advisory support for Safaricom’s technology operations and corporate functions. The role focuses on ensuring that business activities, projects, and technology initiatives comply with applicable laws, regulations, and corporate governance standards.
The position involves reviewing legal documentation, advising internal teams on legal risks, and supporting contract negotiations related to technology services and corporate operations. The Legal Counsel also works closely with internal stakeholders to ensure that legal considerations are integrated into business decisions.
Key responsibilities include providing legal guidance on technology-related matters, supporting contract management processes, and ensuring compliance with regulatory requirements affecting the telecommunications and digital services sector.
The role also involves working with various departments to support project implementation, manage legal risks, and ensure that Safaricom’s operations continue to meet legal and regulatory standards.
Through proactive legal support and collaboration with business teams, the Legal Counsel contributes to protecting the organization’s interests while enabling innovation and operational growth.
