Safaricom House-HQ, Kenya
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Job Description
Reporting to the Senior Manager –Government Relations, the role holder will be responsible for developing and maintaining relationships with national and county government officials and key stakeholders. The individual will monitor legislative developments and advocate for the company’s interests with a view to ensuring that the company’s strategic objectives are represented.
Responsibilities
- Develop and execute day-to-day engagement with relevant officials in National and County offices, statutory organizations, Commissions, Authorities and any other organizations holding administrative authority which affect Safaricom’s operations.
- Represent Safaricom at government (national and county) meetings, legislative hearings, and industry forums.
- Build and sustain a network of beneficial contacts within national, county, government agencies and industry stakeholders.
- Monitor, track, and analyze pending legislation and regulations that could impact company operations.
- Identify potential political or regulatory risks and develop proactive strategies to address them.
- Draft briefing papers and policy positions.
- Ensure compliance with National and County legislation and manage ad hoc dispute resolution with the above organizations.
- Implement on ad hoc and day to day basis, Safaricom’s engagement policy with National Authorities and Commissions mandated to administrate areas which affect Safaricom’s operations such as KCAA, NEMA, KBC, National Land Commissions and others.
- Execute Safaricom’s lobbying plan on ad hoc and day to day to ensure that Safaricom is aware and well positioned in legislation at National and County levels.
- Prepare detailed implementation reports providing status and levels of attainment of defined objectives.
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Core competencies, knowledge and experience:
Business Competencies:
Working with Others
- Consciously takes steps to make the most of every conversation/ interaction.
- Identifies people’s needs, interests and motives to be able to influence the decisions they make.
- Communicates simply to excite and engage people.
- Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
- Builds and maintains strong relationships and networks.
Operational Excellence
- Targets effort and resources on high-value, high impact activity.
- Focuses on achieving maximum performance and driving continuous improvement.
- Thinks about processes and problems cross-functionally and end-to-end.
- Uses knowledge of products, technology, process, systems and policy to solve problems.
Creativity and Innovation
- Finds creative ways to exploit opportunities and solve problems.
- Takes risks and pushes what is possible.
- Experiments with unorthodox approaches.
Business Know how
- Uses data and research to make decisions that are competitively and financially robust.
- Balances current and future needs.
- Thinks and acts like an owner of the business.
- Acts in line with legal, regulatory, professional and ethical standards.
Working with Change
- Responds flexibly to changing situations.
- Manages the business and people aspects of change to drive performance.
Project and Programme Management
- Defines scope and deliverables in terms of time, cost, quality and business benefit.
- Schedules activity and identifies resource needs, dependencies and synergies.
- Evaluates progress, mitigates risks and addresses issues.
Functional Competencies:
Intergrated Communications
- Creates powerful integrated communications delivered through an effective mix of channels that promotes Safaricom’s initiatives products and services, and safeguards our reputation.
- Uses processes, systems and practice to maximise stakeholder value, loyalty and advocacy.
Negotiation
- Responds positively and professionally to objections, and addresses the Stakeholder’s needs to successfully close a matter.
- Uses a range of techniques and approaches to make agreements that add value for Safaricom and our stakeholders.
- Understands stakeholders’ commercial drivers and leverages them in negotiations.
- Applies commercial acumen to maintain a healthy profit margin & stakeholder value.
Risk Management
- Identifies and mitigates operational, financial and business risks in critical processes and projects.
- Balances risk and benefits within appropriate control frameworks.
- Ensures plans and controls are in place to protect value and meet legal & regulatory requirements.
Qualifications
- Bachelor’s degree in Political Science, Law, Business Administration, or a related field
- Post Graduate Qualifications will be an advantage.
- At least 4 years’ working experience in a relationship management role in government or a corporate entity.
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
About Us
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
