Madison Group is one of Kenya’s established financial services organizations, offering a wide range of solutions across insurance, investment management, healthcare services, and financial advisory. With operations that span multiple sectors of financial services, the organization continues to expand its presence across Kenya while strengthening its service delivery and customer engagement capabilities. Through its insurance and healthcare divisions, the group provides innovative risk management solutions, healthcare coverage, and financial planning services that support individuals, businesses, and institutions.
As the organization continues to expand its service offerings and strengthen operational capacity, Madison Group periodically seeks qualified professionals to join its workforce across specialized and leadership roles. These opportunities provide professionals with the chance to contribute to the development of innovative financial and healthcare solutions while supporting the company’s growth and customer satisfaction objectives.
Madison Group is currently recruiting for several strategic roles across its Nairobi headquarters and regional operations. The open positions include Actuarial Analyst, Assistant Manager – Client Retention within the Healthcare Division, and Unit Manager – Retail Business within the Healthcare Division.
Each of these roles plays a critical part in strengthening the organization’s technical capabilities, customer engagement strategies, and regional business expansion. The following sections provide detailed descriptions of the responsibilities associated with each role.
Actuarial Analyst
Location: Nairobi, Kenya
Company: Madison Group
Role Overview
The Actuarial Analyst position is a technical role within Madison Group that supports actuarial modeling, risk assessment, pricing analysis, and financial forecasting across the organization’s insurance and financial products. The role contributes to the development of actuarial insights that support data-driven decision-making in underwriting, product development, and portfolio risk management.
Working within the actuarial and risk management environment, the Actuarial Analyst collaborates with finance, underwriting, product development, and business strategy teams to evaluate insurance risks, analyze claims data, and support the development of sustainable pricing strategies. The role requires a strong analytical approach to evaluating financial risk exposures while ensuring that actuarial models align with regulatory frameworks and internal financial objectives.
Key Duties and Responsibilities
• Conducting actuarial analysis to support the pricing of insurance products across different business segments.
• Developing and maintaining actuarial models used in forecasting risk exposure, policy performance, and financial outcomes.
• Analyzing insurance portfolio performance by evaluating claims trends, policyholder behavior, and financial risk indicators.
• Supporting actuarial valuation processes and contributing to the preparation of actuarial reports for internal and regulatory use.
• Collaborating with underwriting teams to assess the financial implications of risk selection decisions and pricing strategies.
• Reviewing historical claims data and emerging trends to support predictive modeling and risk projections.
• Assisting in the design and testing of actuarial models used for financial planning, capital management, and product pricing.
• Supporting the development of new insurance products by providing actuarial insights into risk profiles, expected claims costs, and profitability forecasts.
• Preparing statistical and financial reports that inform strategic decision-making across insurance and investment portfolios.
• Monitoring portfolio performance indicators and identifying deviations from expected actuarial assumptions.
• Assisting in the development of risk management frameworks and actuarial policies that support sustainable business growth.
• Supporting regulatory reporting requirements related to actuarial valuations and insurance solvency assessments.
• Collaborating with finance teams to integrate actuarial projections into broader financial planning and forecasting exercises.
• Contributing to internal discussions on capital adequacy, risk exposure, and insurance product sustainability.
• Ensuring the accuracy, consistency, and reliability of actuarial data used across the organization’s analytical systems.
Role Impact
The Actuarial Analyst plays an important role in strengthening Madison Group’s analytical capacity by ensuring that financial and insurance risks are assessed using robust actuarial methodologies. Through the generation of data-driven insights, the role supports product innovation, pricing efficiency, and long-term financial stability.
Assistant Manager – Client Retention, Healthcare Division
Location: Nairobi, Kenya
Company: Madison Group
Role Overview
The Assistant Manager – Client Retention within the Healthcare Division plays a strategic role in maintaining and strengthening relationships with healthcare clients across Madison Group’s insurance and healthcare service portfolio. The position focuses on customer retention, relationship management, service delivery monitoring, and client satisfaction initiatives aimed at maintaining long-term partnerships with corporate and individual healthcare policyholders.
Within the healthcare insurance environment, retaining clients requires consistent engagement, proactive service management, and continuous evaluation of customer experience. The Assistant Manager works closely with account management teams, claims departments, and healthcare providers to ensure that client expectations are met and that service delivery aligns with policy agreements.
The role supports the broader healthcare business strategy by strengthening client loyalty, addressing service challenges, and ensuring that customers continue to receive value from the healthcare solutions offered by the organization.
Key Duties and Responsibilities
• Managing client retention strategies aimed at maintaining long-term relationships with healthcare insurance clients.
• Engaging with corporate and individual healthcare policyholders to understand their service needs and address emerging concerns.
• Monitoring client satisfaction levels and identifying opportunities to enhance healthcare service delivery.
• Coordinating with healthcare service providers and internal teams to ensure efficient service resolution for client issues.
• Supporting the implementation of retention initiatives designed to strengthen customer loyalty and policy renewal rates.
• Conducting regular client engagement sessions to assess service satisfaction and gather feedback on healthcare solutions.
• Working closely with claims processing teams to ensure timely and accurate resolution of healthcare claims affecting client satisfaction.
• Monitoring healthcare portfolio performance indicators related to client retention, service utilization, and policy renewals.
• Preparing retention reports and client performance dashboards to inform healthcare division leadership on portfolio trends.
• Supporting contract renewal discussions with corporate healthcare clients by presenting service performance insights and portfolio analysis.
• Identifying potential service gaps within the healthcare division and proposing solutions that improve client experience.
• Coordinating cross-functional teams to resolve complex service issues that affect healthcare policyholders.
• Supporting the development of client engagement strategies that improve long-term retention and portfolio stability.
• Maintaining accurate records of client interactions, service requests, and issue resolution outcomes.
• Contributing to continuous improvement initiatives aimed at strengthening healthcare service delivery across the organization.
Role Impact
The Assistant Manager – Client Retention ensures that Madison Group maintains strong relationships with healthcare policyholders while protecting the stability of its healthcare insurance portfolio. Through proactive engagement and effective service management, the role contributes to higher renewal rates, improved client satisfaction, and sustained business growth.
Unit Manager – Retail Business Healthcare Division
Location: Coast Region, Eldoret Branch and Head Office
Company: Madison Group
Role Overview
The Unit Manager – Retail Business within the Healthcare Division is responsible for leading retail healthcare insurance business growth across designated regional markets. The position focuses on driving sales performance, expanding healthcare insurance portfolios, and managing teams responsible for client acquisition and policy distribution.
The role operates within Madison Group’s healthcare business segment, where retail insurance solutions are distributed to individual customers, families, and small organizations seeking healthcare coverage. As a unit leader, the role holder is responsible for guiding sales teams, monitoring market performance, and ensuring that healthcare products reach targeted customer segments.
Working across regional branches and head office functions, the Unit Manager supports business expansion by strengthening distribution networks, enhancing market penetration, and improving retail healthcare sales performance.
Key Duties and Responsibilities
• Leading retail healthcare insurance sales initiatives within designated regional markets.
• Managing and supervising sales teams responsible for client acquisition and healthcare policy distribution.
• Developing strategies that support the growth of retail healthcare insurance portfolios.
• Monitoring regional sales performance and implementing corrective actions where necessary to achieve business targets.
• Coordinating sales campaigns aimed at increasing awareness and adoption of healthcare insurance products.
• Identifying emerging market opportunities that support the expansion of retail healthcare insurance services.
• Providing leadership and performance guidance to sales representatives responsible for retail healthcare products.
• Tracking sales pipeline performance and ensuring consistent conversion of prospective clients into policyholders.
• Supporting the development of regional marketing strategies that enhance healthcare insurance visibility and demand.
• Collaborating with product development teams to ensure that healthcare solutions remain competitive within the retail market.
• Monitoring customer acquisition trends and identifying opportunities to strengthen sales outreach strategies.
• Coordinating with underwriting and operations teams to ensure efficient onboarding of new healthcare policyholders.
• Preparing sales performance reports that provide insights into regional market trends and portfolio growth.
• Managing relationships with distribution partners and intermediaries involved in healthcare insurance sales.
• Supporting the implementation of business strategies that strengthen Madison Group’s presence in regional healthcare markets.
Role Impact
The Unit Manager – Retail Business Healthcare Division plays a central role in expanding Madison Group’s healthcare insurance market presence. Through effective sales leadership and regional market engagement, the role supports portfolio growth, increased policyholder acquisition, and improved access to healthcare coverage solutions.
Career Opportunities at Madison Group
The positions currently available at Madison Group represent important opportunities for professionals seeking to contribute to the growth of Kenya’s financial services and healthcare insurance sectors. From actuarial analytics to healthcare client management and regional sales leadership, each role plays a distinct role in strengthening the organization’s ability to deliver high-quality services to its customers.
Professionals joining the organization will participate in dynamic work environments that emphasize analytical thinking, customer engagement, and business development. These roles also contribute to the broader mission of improving access to financial protection and healthcare services for individuals, families, and organizations across Kenya.
Madison Group continues to invest in skilled professionals who can support innovation, operational excellence, and sustainable growth within the financial and healthcare insurance sectors.
Application Process
Qualified candidates interested in any of the positions are encouraged to review the full job descriptions and submit their applications through the Madison Group careers platform.
