Organizations in Kenya’s financial services and insurance sectors continue to expand their workforce to support growing demand for innovative products, improved customer experience, and stronger operational efficiency. As part of this expansion, several professional opportunities have been announced for qualified candidates seeking careers in business development, insurance operations, banking innovation, analytics, auditing, and risk management.
These positions are based in Nairobi and span across insurance services and microfinance banking operations. The roles present opportunities for professionals with experience in business development, claims management, financial analytics, internal auditing, and product development to contribute to organizations that are strengthening financial access, operational accountability, and digital transformation in Kenya’s financial ecosystem.
The available opportunities include positions in general insurance, retail health insurance sales, claims analysis, motor vehicle assessment, banking product innovation, data risk management, sustainability oversight, and internal audit data analytics. Each role contributes to strengthening service delivery, compliance, and financial product innovation within the institutions.
Professionals interested in working in insurance operations, financial technology solutions, business growth strategy, and internal governance functions are encouraged to review the detailed job descriptions below.
Business Development Officer – General Insurance (Fixed Term)
Location: Nairobi
Job Reference: JR-77061
The Business Development Officer – General Insurance will support the growth and expansion of general insurance products through market engagement, client acquisition, and relationship management. The role focuses on driving revenue growth by identifying new business opportunities while maintaining strong relationships with existing clients and partners.
This position requires a proactive professional capable of building partnerships with individual clients, corporate entities, brokers, and distribution channels to expand the organization’s insurance portfolio.
Job Responsibilities
• Identifying and developing new business opportunities within the general insurance segment to increase product uptake and revenue growth.
• Building and maintaining strong relationships with existing clients, brokers, and intermediaries to enhance client retention and long-term partnerships.
• Conducting market research and competitor analysis to identify emerging trends and opportunities within the insurance sector.
• Promoting and marketing general insurance products to prospective clients through presentations, meetings, and targeted outreach initiatives.
• Preparing business development proposals, quotations, and presentations tailored to client needs and risk profiles.
• Coordinating with underwriting and technical teams to ensure appropriate product pricing, risk assessment, and policy structuring.
• Monitoring business development performance indicators including sales targets, conversion rates, and portfolio growth metrics.
• Ensuring accurate documentation and reporting of client interactions, sales activities, and new business pipelines.
• Participating in marketing campaigns, promotional events, and industry networking initiatives to strengthen brand visibility.
• Providing insights and feedback from the market to support product improvement and customer experience enhancements.
Claims Analyst
Location: Nairobi
Job Reference: JR-76951
The Claims Analyst is responsible for evaluating insurance claims, verifying documentation, and ensuring claims are processed efficiently and in accordance with policy provisions. The role supports accurate claims settlement processes while ensuring compliance with internal procedures and regulatory standards.
The position plays a critical role in maintaining customer trust by ensuring claims are handled transparently, promptly, and fairly.
Job Responsibilities
• Reviewing insurance claims documentation to verify eligibility, policy coverage, and compliance with contractual terms.
• Conducting detailed analysis of claims information to assess liability, coverage limits, and claim validity.
• Coordinating with policyholders, service providers, and internal departments to gather required claim documentation and supporting evidence.
• Preparing claims assessment reports and recommendations for approval or further investigation.
• Monitoring claim processing timelines to ensure efficient settlement and adherence to service standards.
• Investigating discrepancies or irregularities in claims submissions and escalating cases requiring additional scrutiny.
• Maintaining accurate records of claims data and ensuring proper documentation within claims management systems.
• Providing guidance to clients regarding claims procedures, documentation requirements, and claim progress updates.
• Supporting internal audits and regulatory reviews related to claims management activities.
• Contributing to process improvement initiatives aimed at enhancing claims processing efficiency and customer satisfaction.
Business Development Supervisor – Retail Health
Location: Nairobi
Job Reference: JR-76941
The Business Development Supervisor – Retail Health oversees the growth and performance of retail health insurance sales. The role focuses on leading business development initiatives aimed at expanding health insurance coverage among individual and family clients.
The supervisor coordinates sales teams, monitors performance targets, and develops strategies that strengthen retail health insurance market penetration.
Job Responsibilities
• Supervising and guiding business development teams responsible for retail health insurance sales.
• Developing and implementing strategic sales plans to achieve revenue growth and market expansion.
• Monitoring sales performance metrics and providing coaching and support to sales representatives.
• Establishing partnerships with healthcare providers, brokers, and corporate partners to expand distribution channels.
• Conducting market research to identify emerging healthcare insurance needs and customer preferences.
• Supporting the development of innovative health insurance packages aligned with market demand.
• Preparing sales performance reports and forecasts for management review.
• Coordinating marketing campaigns aimed at promoting retail health insurance products.
• Ensuring compliance with regulatory requirements and internal policies related to health insurance sales.
• Strengthening customer engagement through relationship management and post-sale support initiatives.
Internal Motor Assessor
Location: Nairobi
Job Reference: JR-76940
The Internal Motor Assessor is responsible for evaluating vehicle damage claims and determining repair requirements, costs, and insurance coverage implications. The role ensures that motor insurance claims are assessed accurately and that repair recommendations align with policy provisions and industry standards.
This position requires technical expertise in motor vehicle assessment and collaboration with repair workshops, insurance claims teams, and policyholders.
Job Responsibilities
• Conducting inspections of damaged vehicles to assess the extent of damage and determine repair requirements.
• Preparing detailed motor assessment reports outlining repair costs, replacement parts, and recommended repair procedures.
• Verifying claim documentation and ensuring compliance with motor insurance policy terms and conditions.
• Coordinating with repair workshops and service providers to evaluate repair estimates and timelines.
• Monitoring repair processes to ensure repairs are conducted according to approved assessments.
• Identifying potential fraudulent claims or discrepancies in damage reports and escalating concerns to relevant departments.
• Maintaining accurate records of vehicle assessments and claims documentation.
• Providing technical advice to claims teams regarding repair methodologies and cost assessments.
• Supporting claims settlement processes through timely submission of motor assessment reports.
• Participating in continuous improvement initiatives to enhance motor claims assessment procedures.
Product and Ideation Manager – Transactional Banking and Digital Sales
Faulu Microfinance Bank
Location: Nairobi
Job Reference: JR-76867
The Product and Ideation Manager will lead the development and innovation of transactional banking products and digital sales strategies. The role focuses on designing customer-centered banking solutions that enhance financial inclusion, improve digital banking adoption, and increase customer engagement.
This role requires strong collaboration with product development, digital banking, operations, and marketing teams to implement innovative banking products aligned with customer needs.
Job Responsibilities
• Leading ideation and innovation processes for transactional banking products and digital financial solutions.
• Designing and implementing new banking products that support digital financial services growth.
• Conducting market analysis to identify emerging customer needs, fintech innovations, and competitive banking trends.
• Coordinating with technology teams to develop digital platforms and integrate new product features.
• Monitoring product performance indicators including adoption rates, customer engagement, and revenue generation.
• Supporting digital sales strategies aimed at expanding the bank’s customer base through mobile and online channels.
• Collaborating with compliance and risk teams to ensure product offerings meet regulatory requirements.
• Managing product development lifecycles from concept development to market launch.
• Preparing product performance reports and recommendations for strategic improvements.
• Engaging stakeholders across the organization to ensure successful implementation of digital banking initiatives.
Data, Risk and Sustainability Officer
Faulu Microfinance Bank
Location: Nairobi
Job Reference: JR-76859
The Data, Risk and Sustainability Officer supports the institution’s efforts in data-driven decision-making, risk monitoring, and sustainability initiatives. The role focuses on analyzing operational data, identifying risk trends, and contributing to the implementation of environmental and sustainability strategies.
This position plays an important role in strengthening institutional resilience and responsible banking practices.
Job Responsibilities
• Collecting and analyzing operational and financial data to support risk management and decision-making processes.
• Monitoring key risk indicators and identifying potential operational, financial, or compliance risks.
• Supporting the development and implementation of sustainability policies and responsible banking initiatives.
• Preparing analytical reports highlighting trends, risk patterns, and sustainability performance metrics.
• Collaborating with internal departments to ensure accurate data reporting and risk mitigation measures.
• Contributing to environmental, social, and governance (ESG) reporting and sustainability performance tracking.
• Supporting internal risk assessments and compliance reviews across various departments.
• Ensuring data integrity, consistency, and accuracy in organizational reporting systems.
• Participating in the development of risk management frameworks and sustainability strategies.
• Providing recommendations for operational improvements based on data analysis findings.
Internal Auditor – Data Analytics
Faulu Microfinance Bank
Location: Nairobi
Job Reference: JR-76864
The Internal Auditor – Data Analytics is responsible for strengthening internal audit functions through the application of data analytics tools and methodologies. The role focuses on enhancing audit efficiency, identifying control weaknesses, and supporting risk-based audit processes.
This position supports the organization’s governance framework by leveraging advanced analytics to detect anomalies, monitor internal controls, and improve financial accountability.
Job Responsibilities
• Conducting internal audits using data analytics techniques to identify financial irregularities and operational inefficiencies.
• Analyzing large datasets to detect anomalies, trends, and potential risk exposures.
• Supporting risk-based audit planning and execution across various operational units.
• Developing analytical models and dashboards to support continuous audit monitoring.
• Preparing audit reports outlining findings, recommendations, and corrective actions.
• Collaborating with IT and risk management teams to strengthen internal control frameworks.
• Evaluating compliance with financial regulations, internal policies, and operational procedures.
• Supporting investigations into suspected fraud or operational irregularities.
• Monitoring implementation of audit recommendations and corrective actions.
• Contributing to the development of data-driven audit methodologies and internal audit innovation.
Application Process
Interested candidates who meet the requirements for any of the listed positions are encouraged to submit their applications through the official recruitment portal provided by the hiring organization. Applicants should carefully review the responsibilities and expectations associated with each role before submitting their applications.
