The telecommunications and digital technology sector in Kenya continues to evolve rapidly as organizations invest heavily in infrastructure modernization, digital platforms, financial technology, and data-driven services. Leading technology companies are expanding their engineering, platform, and enterprise capability to support next-generation services, enhance system reliability, and improve digital experiences for millions of customers across Africa.
As part of ongoing organizational growth and digital transformation initiatives, several strategic vacancies have been announced within the Technology Division and Business Development Cluster in Kenya. These roles span infrastructure engineering, microservices development, financial systems support, billing and charging platforms, and strategic business partnerships.
The available opportunities are designed for professionals who are passionate about building resilient digital systems, maintaining high-availability infrastructure, developing scalable backend platforms, and supporting enterprise financial systems that power modern telecommunications ecosystems. Additionally, strategic leadership roles within business partnerships and HR analytics reflect the increasing need for cross-functional expertise in data-driven decision making and partnership development.
The roles listed below represent critical functions within the organization’s digital and operational environment. Each position plays an important role in strengthening platform stability, enhancing financial systems, improving operational efficiency, and enabling new digital services.
The following sections provide a detailed overview of each position, including responsibilities and functional expectations.
Engineer – Infrastructure SRE
Location: Kenya
Department: Digital IT Section – Technology Division
Posting Date: 11 March 2026
Role Overview
The Engineer – Infrastructure Site Reliability Engineering (SRE) role focuses on ensuring the reliability, scalability, and operational stability of critical infrastructure that supports digital platforms and enterprise services. The position operates at the intersection of software engineering and IT operations, applying automation, monitoring, and system optimization practices to maintain high service availability.
Infrastructure SRE engineers play a key role in maintaining resilient technology environments capable of supporting high-volume digital services, real-time transactions, and mission-critical systems.
Key Responsibilities
The Engineer – Infrastructure SRE is responsible for maintaining infrastructure reliability, improving system performance, and automating operational processes to reduce manual intervention.
The role involves implementing site reliability engineering practices across infrastructure environments to improve uptime and reduce operational risks.
Core responsibilities include monitoring and maintaining infrastructure systems to ensure consistent service availability and optimal performance across all supported platforms.
The engineer collaborates with development teams to design and implement scalable infrastructure architectures capable of supporting high transaction volumes and digital service expansion.
Another responsibility involves developing automation frameworks and scripts that streamline operational processes, improve deployment pipelines, and enhance infrastructure management.
The role also includes implementing monitoring and alerting mechanisms to detect system anomalies and performance issues before they affect customer services.
Infrastructure SRE engineers support incident management processes by diagnosing system failures, coordinating technical recovery efforts, and implementing preventive measures to reduce future incidents.
In addition, the engineer contributes to infrastructure optimization initiatives by evaluating system performance metrics and recommending architectural improvements.
Documentation of infrastructure configurations, operational procedures, and recovery strategies is also part of the role to ensure knowledge continuity within the engineering teams.
The engineer works closely with cybersecurity teams to ensure infrastructure environments comply with internal security policies and industry standards.
Participation in capacity planning exercises is another critical function, ensuring that infrastructure resources are appropriately scaled to support business growth and digital transformation programs.
Support Engineer – Financial Services IT
Location: Kenya
Department: Financial Services IT – Technology Division
Posting Date: 11 March 2026
Role Overview
The Support Engineer – Financial Services IT is responsible for maintaining the operational integrity of financial technology platforms and systems used in digital financial services. The role ensures that financial service applications, payment platforms, and supporting infrastructure operate efficiently and reliably.
The engineer supports internal teams and operational stakeholders by resolving system issues, managing service incidents, and maintaining the stability of financial services platforms.
Key Responsibilities
The Support Engineer is responsible for supporting the operational performance of financial services systems by monitoring system health and responding to technical incidents.
The role involves diagnosing and resolving technical issues affecting financial platforms, ensuring minimal disruption to customer services.
Another responsibility includes managing application support requests, coordinating with development teams for system improvements, and ensuring timely resolution of operational incidents.
The engineer works closely with business stakeholders to understand operational requirements and ensure that financial technology platforms meet service expectations.
The position also involves maintaining system logs, monitoring transaction flows, and analyzing operational data to identify potential system issues.
Support engineers participate in system maintenance activities including upgrades, configuration updates, and performance tuning to ensure optimal platform functionality.
Another responsibility includes supporting integration processes between financial platforms and other digital systems.
The role requires collaboration with infrastructure and application teams to ensure seamless service delivery across interconnected platforms.
Support engineers also contribute to the development of operational documentation, including system support procedures, incident response guidelines, and troubleshooting frameworks.
Additionally, the engineer ensures that financial service systems comply with internal governance policies and operational standards.
Engineer – Backend Microservices
Location: Kenya
Department: Digital IT Department – Technology Division
Posting Date: 11 March 2026
Role Overview
The Engineer – Backend Microservices role focuses on developing and maintaining scalable backend services that support digital applications and enterprise platforms. The engineer is responsible for building modular microservices architectures that enable rapid deployment of digital services and enhance system scalability.
Microservices engineers work closely with product teams, infrastructure teams, and DevOps engineers to develop high-performance backend systems that support digital innovation.
Key Responsibilities
The Engineer – Backend Microservices is responsible for designing, developing, and maintaining backend services using microservices architecture principles.
The role involves creating modular service components that support digital applications and enterprise systems.
Engineers collaborate with cross-functional teams to define system requirements and implement backend solutions aligned with business objectives.
The position includes developing application programming interfaces (APIs) that enable integration between internal systems and external digital platforms.
Another key responsibility involves ensuring that backend services meet performance, reliability, and security standards.
Engineers conduct code reviews, system testing, and performance optimization activities to ensure high-quality software delivery.
The role also includes implementing monitoring and logging mechanisms to support operational visibility and system diagnostics.
Backend engineers participate in continuous integration and continuous deployment (CI/CD) processes to streamline application delivery and improve development efficiency.
In addition, the engineer contributes to the documentation of software architecture, system interfaces, and development standards.
The role requires continuous improvement of system architecture to support growing digital service demands and evolving technological landscapes.
Engineer – Revenue Management (Convergent Charging System and Billing)
Location: Kenya
Department: Digital IT Department – Technology Division
Posting Date: 11 March 2026
Role Overview
The Engineer – Revenue Management plays a critical role in maintaining and optimizing billing systems and convergent charging platforms that support telecommunications services. These systems manage real-time charging, customer billing, revenue assurance, and service monetization.
The engineer ensures the reliability, accuracy, and efficiency of revenue management platforms across digital and telecommunications services.
Key Responsibilities
The Engineer – Revenue Management is responsible for supporting billing and charging systems that manage service monetization and customer billing processes.
The role involves maintaining system configurations related to billing cycles, charging rules, and revenue processing workflows.
Engineers monitor billing platform performance to ensure accurate processing of customer transactions and service usage.
Another responsibility includes troubleshooting system issues that affect billing operations and revenue assurance processes.
The engineer collaborates with product teams to implement new charging models and billing configurations that support emerging digital services.
Participation in revenue assurance initiatives is also part of the role, ensuring that billing processes accurately capture all chargeable events.
The position involves performing system testing and validation when new service offerings or pricing structures are introduced.
Engineers support system integration processes between billing platforms and customer management systems.
The role includes generating operational reports that support revenue monitoring and financial reconciliation.
Additionally, the engineer contributes to system enhancements that improve billing accuracy and operational efficiency.
Engineer – CCS & Billing SRE Engineer
Location: Kenya
Department: Core Billing & BSS Department – Technology Division
Posting Date: 11 March 2026
Role Overview
The Engineer – CCS & Billing Site Reliability Engineering role focuses on maintaining the operational reliability of convergent charging systems (CCS) and billing platforms that support telecommunications services.
This position combines site reliability engineering practices with billing platform expertise to ensure stable and resilient financial transaction processing systems.
Key Responsibilities
The CCS & Billing SRE Engineer ensures that billing and charging platforms operate with high reliability and minimal downtime.
The role involves implementing monitoring frameworks that track system performance and detect potential failures in billing environments.
Engineers investigate system incidents, analyze root causes, and implement preventive solutions that enhance platform stability.
Another responsibility includes automating operational processes that improve billing system efficiency and reduce manual intervention.
The engineer collaborates with infrastructure and application teams to optimize billing platform performance and system resilience.
The role also includes supporting deployment processes for billing platform updates and system upgrades.
Engineers maintain operational documentation related to system configurations, incident response procedures, and platform architecture.
Another key responsibility involves supporting disaster recovery planning and system resilience testing.
The engineer contributes to capacity planning activities to ensure billing platforms can support increasing transaction volumes.
Business Partnerships Lead
Location: Safaricom House, Kenya
Department: Business Partnerships – Business Development Cluster
Posting Date: 10 March 2026
Role Overview
The Business Partnerships Lead is responsible for developing and managing strategic partnerships that support the organization’s digital services and business growth initiatives.
The role focuses on identifying partnership opportunities, negotiating collaboration agreements, and managing partner relationships that drive value creation across digital platforms.
Key Responsibilities
The Business Partnerships Lead develops partnership strategies that align with the organization’s digital growth objectives and market expansion initiatives.
The role involves identifying potential partners across technology, financial services, digital platforms, and enterprise sectors.
Another responsibility includes negotiating partnership agreements and establishing frameworks that support mutually beneficial collaborations.
The lead works closely with internal teams to design partnership models that support product innovation and service expansion.
The role includes managing existing partner relationships and ensuring the successful implementation of joint initiatives.
The Business Partnerships Lead monitors partnership performance and evaluates opportunities for strategic improvements.
Another responsibility includes coordinating cross-functional collaboration between internal teams and external partners.
The position also involves conducting market research to identify emerging partnership opportunities in digital ecosystems.
The role contributes to the development of new digital services through collaborative partnerships and joint innovation initiatives.
M-Pesa Africa: Manager – HR Reporting, Insights & Decision Support (Re-advertised)
Location: Kenya
Department: M-Pesa Africa
Posting Date: 2 March 2026
Role Overview
The Manager – HR Reporting, Insights and Decision Support is responsible for managing HR analytics, workforce reporting, and strategic insights that support data-driven decision making across the organization.
The role focuses on leveraging workforce data to improve organizational planning, talent management, and operational efficiency.
Key Responsibilities
The HR Reporting and Insights Manager develops and manages HR analytics frameworks that support workforce planning and talent management strategies.
The role involves collecting, analyzing, and interpreting HR data to generate actionable insights for senior leadership.
Another responsibility includes designing HR dashboards and reporting systems that track key workforce metrics and organizational performance indicators.
The manager collaborates with HR leadership teams to support strategic decision making through data-driven insights.
The role also includes developing predictive analytics models that support workforce planning and talent development initiatives.
Another key responsibility involves ensuring data accuracy and integrity across HR reporting systems.
The manager contributes to organizational strategy by providing analytical insights that inform policy development and workforce planning.
The role also involves coordinating HR data governance processes and maintaining compliance with organizational policies.
Conclusion
These vacancies represent significant opportunities for professionals seeking to contribute to large-scale digital infrastructure, enterprise platforms, financial technology systems, and strategic business partnerships within Kenya’s evolving technology ecosystem.
The roles combine advanced engineering practices, digital platform development, financial system reliability, and strategic partnership leadership. Each position contributes to building resilient digital infrastructure and enabling innovative services that support millions of customers across telecommunications and digital finance platforms.
Professionals with experience in infrastructure engineering, backend systems development, financial technology platforms, billing systems, analytics, and strategic partnerships are encouraged to explore these opportunities.
