3
Receptionist
- Advertised Date: 03/05/26
- Closing Date: 03/25/26 5:00:00 PM
- Applications: 251
Job Tite/Designation
Receptionist
Key Responsibilities:
- Greet and assist participants, visitors, and staff in a friendly and professional manner.
- Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
- Register study participants and update existing participants’ records accurately.
- Coordinate with clinical and research teams to ensure smooth clinic operations.
- Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
- Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.
- Support the research team by assisting with study-related administrative tasks as needed.
- Report to Retention Officer
Vacancy Requirements:
| # | Description. | Requirement Type |
|---|---|---|
| 1 | Diploma in Front Office or equivalent (required) | |
| 2 | Additional certification in office administration or related field (preferred) | Mandatory |
| 3 | Experience working with electronic medical records (EMR) or scheduling systems is an added advantage | Mandatory |
| 4 | Excellent communication, interpersonal skills and Strong organizational and multitasking abilities | |
| 5 | Computer literate | |
| 6 | Ability to maintain confidentiality and handle sensitive information | |
| 7 | Basic knowledge of HIV prevention, including oral PrEP, is an added advantage | Mandatory |
| 8 | Friendly, empathetic, and patient-centered approach | |
| 9 | Ability to work in a fast-paced, research-focused environment | |
| 10 | Strong attention to detail and problem-solving skills |
