1. Contact Centre Officer
- Level: Officer
- Department: Customer Experience
- Contract: Fixed-Term Contract
- Location: Head Office
- Application Deadline: 18 March 2026
Role overview:
The Contact Centre Officer handles customer inquiries through phone, email, and digital channels. The role focuses on resolving customer issues, providing banking information, and ensuring a positive client experience.
2. Relationship Manager, Elite & Diaspora Banking – Pwani
- Level: Manager
- Department: Consumer Banking
- Contract: Open-Ended
- Location: Pwani Region
- Application Deadline: 26 March 2026
Role overview:
The Relationship Manager manages high-net-worth and diaspora clients by offering tailored banking solutions, growing the client portfolio, and maintaining long-term relationships to increase revenue.
3. Learning & Development Manager
- Level: Manager
- Department: Human Resources
- Contract: Open-Ended
- Location: Head Office
- Application Deadline: 18 March 2026
Role overview:
This role focuses on employee training and capacity building. The manager designs learning programs, develops staff skills, and supports organizational growth through talent development.
4. Universal Banker
- Level: Supervisor
- Department: Consumer Banking
- Contract: Open-Ended
- Location: Not specified (branch-based role)
Role overview:
The Universal Banker provides frontline banking services including account opening, customer support, sales of banking products, and handling transactions.
